Customer Service Sales

Krystal A George

**** ***** ********* ***. **, Bronx, NY 10453

Cell: 718-***-**** Email: *******@*****.***

Summary

Highly enthusiastic customer service professional with 10 years client interface experience. Bank Teller experienced

in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as

achieving branch goals. Motivated administration professional skilled at building strong working relationships with

fellow staff, supervisors and the public.

Education

Bachelor of Science: Marketing, May 2009

YORK COLLEGE (CUNY) Jamaica, NY

Coursework Essential of marketing, Business Math, Quantitative Methods for Decision Making, Accounting,

Business Finance, Economics Statistics, Consumer Behavior, Effective Speaking.

Highlights

Excellent communication

Exceptional customer service skills

Team player

MS Office proficient

Strong work ethic

Sales expertise

Problem resolution

Deadline-driven

Accomplishments

Exceeded sales objectives in 2004 annuity sale worth over $100,000.

Consistently generated additional revenue through skilled sales techniques. Cross-sold services at a rate of

30%, upgrading customers to different plans and product packages. Handled customers effectively by

identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize

efficiency.

Experience

SECURITY SCREENER OFFICER

June 2005 to Current

TRANSPORTATION SECURITY ADMINISTRATION FLUSHING, NY

Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and

preventing those objects from being transported onto aircraft;

Controlling terminal entry and exit points.

Respond to specific procedural and technical inquiries from the public in person.

Maintaining focus and awareness while working in a stressful environment, in order to preserve the professional

ability to identify and locate potentially life threatening or mass destruction devices, and to make effective

decisions in both crisis and routine situations.

Bank Teller

July 2002 to May 2005

GREENPOINT BANK BRONX, NY

Opened new customer accounts, including checking, savings and lines of credit. Processed sales referrals and

promoted bank services and products, resulting in 30% branch sales increase.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Maintained confidentiality of bank records and client information.

Examined checks for identification and endorsement.

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