Property Manager
Resume:
SANDY MARTIN
*** ****** *** *****: 910-***-****
Plant City, FL 33565
***********@*****.***
PROFESSIONAL PROFILE
Detail-oriented experienced Manager, Employs strong organizational skills, leadership and thorough
knowledge regarding many aspects of business management and customer services excellence.. Core
competencies that drive results:
• • •
Leadership Budget projection Customer service
• • •
Audits Safety Product Quality
• • •
Deliverables of units Quick Learner Collaboration
• • •
Training & Development Results Adaptability
• • •
Lease document preparation Corporate reporting Budget balancing
PROFESSIONAL EXPERIENCE
Corvias Group(formerly Picerne Military Housing) 2003 2013
Neighborhood Manager
I began my employment with Corvias as an Assistant Neighborhood manager and was quickly promoted
within three months and transferred to more difficult and challenging positions within the company. In
November of 2006 I became the manager of the largest neighborhood of 907 homes. This neighborhood
included renovated single family three bedroom homes, new construction four bedroom homes as well as
two, three and four bedroom multifamily homes that were built in the 1950’s. My experience and the needs
of the specific neighborhoods have resulted in my being assigned to five different neighborhoods during my
time with Corvias. While at each neighborhood I have been able to overcome obstacles and bring up
occupancy numbers and customer service scores.
• Inspected 14000 square foot neighborhood center daily
• Conducted daily team meetings
• Walked completed turns that totaled approximately 40 per month
• Processed invoices
• Addressed Resident issues
• Trained employees
• Schedule vendors for all aspects of the turn process
• Completed inspections with contractors during major renovation process
• Spoke at Military readiness meetings to go through the move out and/or move out processes with residents as
well as leaders in the military community.
• Worked in conjunction with the Family Service Manager within the organization to help families with social
needs. This included inspections of homes, helping families located the services needed to overcome obstacles
and parenting class preparation.
United Dominion Realty Trust 1998 2003
Community Director
During my employment with United Dominion my husband was active duty military, so I began in the area
of Jacksonville NC and transferred to a Greensboro property in 2000. I was responsible for all financial
aspects of properties that ranged from 450 units to 625 units. I utilized my property management experience
to achieve optimum performance to increase the performance level of the communities by providing
excellent customer service, and extensive marketing in the areas.
• Completed move in and move out functions
• Walked neighborhood daily to assure curb appeal was at its highest level
• Processed payroll bi-weekly
• Show prospects options of homes due to their housing needs
• Scheduled work orders for the maintenance team
Childrens Home Society 2009 2013
Foster Care Program
Completed the MAPP training and began foster care in our home. This experience was strictly a volunteer
basis, but taught me the processes of the social service program. This experience enabled me to utilize my
professional experience to have positive working relationships with all aspects of the Department of Social
Services, Social Workers and parents. This on hands approach to making the system work resulted in the
opportunity to help with teaching new incoming prospective Foster Parents and working closely with the
parents of the children in my care to help them complete the training needed to be successful parents.
Southwood Realty 1993 1998
Property Manager
I took a 350 unit apartment community that had a 65% occupancy rate and increased it to over 90% within a
six month time frame. I accomplished this through conducting a complete evaluation of the property and the
staff, and improving the curb appeal of an aging community. Resident satisfaction and retention was an area
of improvement needed and this was achieved by working closely with the maintenance team to improve the
work order process, the turn process and customer service.
• Worked closely on training the team to meet optimal challenges
• Involved area businesses and local representatives from fire and police department for marketing
• Trained and mentored team members on new initiatives and/or customer service techniques
• Implemented landscaping improvements that were needed to increase a positive curb appeal.
EDUCATION
Computer Technology, Excel, Continuing Education
Fayetteville Technical College, Fayetteville NC
PROFESSIONAL DEVELOPMENT
Accredited Residential Manager (ARM)
Army Family Team Building
Fair Housing
Umass Customer Service Training
Site Based Budgeting Specialist
Yardi
RentRoll.
REFERENCES
Colleen Holder
Director of Maintenance
Corvias
Misty Marshburn
Community Manager
United Dominion
Cathy Cameron
Corvias
Managing Director
Tonia Barnes
Corvias
District Manager
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