Customer Service Assistant

DIDI MULYADI

*** **** ***** ******, *** York, NY 10039

212-***-****

***********@*****.***

OBJECTIVE: To get an administrative job that related to my skills and work

experiences.

SKILLS

. Customer service: Troubleshoots any problems with orders or suppliers.

. Computer software: Microsoft Office 365 (Word, Excel, PowerPoint),

Microsoft Outlook & Internet Explorer, Mozilla Firefox, lotus notes,

Adobe Acrobat.

. Clerical: Research, Filing, Shipping, Inventory, Purchasing, Follow

up, Scanning, Faxing,

. Language: Fluent in Indonesian and Malay language.

EDUCATION

Zicklin Undergraduate School of Business, Baruch College, New York, NY

Bachelor of Business Administration, 2005 Major: Marketing Management,

minor in Accounting

EMPLOYMENT

Royal Bakers Distributors Inc., Danbury, CT

Assistant Manager (May 2010- Present)

. Manages and assigns drivers, prepare invoices and purchase orders.

Troubleshoot problems and reports problems that are reported by

customer or suppliers.

. Picks up orders from various suppliers and help distribute and

organize them in the warehouse.

. Audit warehouse freezer inventories and maintain warehouse and office

supplies.

. Supervise and train new drivers and maintain the warehouse workflow.

Rollo Mio LLC, Maspeth, NY

Route Driver (September 2007-May 2010)

. Checked Invoices, pack labels and pack the merchandise.

. Operated as a client liaison, I received inquiries, complaints and

feedback from customers and reported any issues to the appropriate

department.

Samorba International Ltd, New York, NY

Office Assistant (November 2006- June 2007)

. Assisted executives on vendor research, troubleshooting computer

hardware and software issues.

. Purchased equipment via Internet or phone for SBT, Brazil's 3rd

largest television company.

. Maintained and file receipts, invoice, bills and packing slips.

Followed up on merchandise back orders, damaged goods or delays.

. Packed and shipped client orders via FedEx, UPS, and USPS domestically

or internationally.

Baruch College Zicklin Business School, New York, NY

Technology Lab Assistant (April 2005-May 2006)

. Assisted the supervisor in promoting awareness of the technology

services among Baruch students.

. Managed daily inflow and outflow of computer users in the Baruch

College Vertical Campus computer lab. Teach them how to use software

or how to solve problems they facing.

. Worked with the Network Administrator in resolving network conflicts

and issues.

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