Customer Service Manager

Andrew Kohake

Highlands Ranch, CO

**********@*****.*** - 303-***-****

WORK EXPERIENCE

Lead Guide/ Manager

Durango Rafting Company - Durango, CO - May 2011 to August 2013

Responsibilities

Safely floated groups of 10 to 40 people down class 3 to 4 rapids. Exhibited safety precautions and educated

the customers on hoe to navigate and self rescue safely in a swift water environment. Completed day to day

management responsibilities as well as closing out the books every week. General boat maintenance and trip

bookings.

Accomplishments

Great customer service and developed trust with our customer base while we rafted down class 3 and 4 rapids.

Skills Used

I was able to use my training as an EMT to quickly notice and treat any complications that may or may not have

manifested into immediate hospital care. Using my skills and knowledge about rivers to safely and competently

guide customers of all skill levels down whitewater rapids.

Ski Technician

Wolf Creek Ski Resort - Pagosa Springs, CO - December 2009 to March 2012

Responsibilities

Assisted customers, guests and locals with tuning, waxing, and technical difficulties with their skis or binding.

Fitting first time skiers and experts with the appropriate gear suitable for the terrain they will be riding.

Maintaining good customer satisfaction and helping them in a timely manner with good customer skills.

Accomplishments

Developed good personal contacts with customers and locals, as well as bosses and owners of the resort.

Skills Used

Tuning and waxing, as well as setting bindings and skis appropriate to the skiers level, height and weight.

EDUCATION

BA in Adventure Education

Fort Lewis - Durango, CO

2011 to 2015

SKILLS

CPR/AED Infant and Adult; WIlderness First Responder; WIlderness Emergency Medical Technician. Expert

skier and knowledge about avalanche terrain and safely moving around in the backcountry.

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