Customer Service High School

SANDRA M. JONES

**** **** *** ***** ***** Las Vegas, NV 89084 702-***-**** ******************@*****.***

Objective

• My objective is to obtain a career utilizing my experience and my interpersonal skills I have obtain

t hroughout the course of my work history upsaling products and service while offering exceptional

customer service to clients.

E ducation

HIGH SCHOOL DIPLOMA 1989 OAK GROVE HIGH SCHOOL

• Major: General Curriculum

Skills & Abilities

• Excellent oral and written communication

• Proven ability in reaching goals

• Professionalism

• Excellent interpersonal skills

• Detail-oriented

• Excellent knowledge of Windows operating systems

• Dedicated and committed to problem resolution

• Customer service oriented

Experience

CUSTOMER SERVICE T ELUS INTERNATIONAL 09-26-2011-5-15-2013

• Answer incoming calls in a fast paste inbound center

• Seizing opportunity to upsale products and services

• Offer incentitives for customer retendion preventing chun

• Document customer records

• Generate new orders, make changes, and stop service

• Troubleshoot television, internet, and home phone connectivity problems

• Help set up online portal accounts

• De-escalate calls

• Maintain excellent talk time, hold time, and aux times

• Excellent quality scores putting client first

TECHNICAL SUPPORT M POWER COMMUNICATIONBS 3-200*-*-****

• Answer Incoming calls for local telephone and internet service

• Troubleshooting no dial tone, not receiving calls, inability to dial out, and features not working

p roperly

• Troubleshoot slow speeds, connectivity problems, and self-install issues

• Schedule Technician visit

Accomplishments:

N OVEMBER 2012 TEAM MEMBER OF THE MONTH:

Top Sales Agent

Excel in meeting attendance goals for 6 months consecutive

Top call taker for 6 months consecutive

Top quality scores

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