Management Analyst

ELLEN J. SILVERMAN

*** **** ***** ******, ***** *C, New York, New York 10027

(H) 212-***-**** . (C) 917-***-**** .***********@*****.***

BUSINESS ANALYST

PROFESSIONAL PROFILE

Accomplished Information Technology professional with over 15 years

experience in business analysis and technical writing for financial

services. Product knowledge of equities, fixed income and derivatives.

Excellent knowledge of trade life cycle and market data systems. Strong

understanding of content lifecycle relating to risk, regulatory and audit

requirements. Ability to navigate dynamic, global and multi-cultural

environments.

Expertise includes:

. Writing business and functional requirements, system requirements

documents and use cases.

. Analyses of current state and future state workflows, processes and

gap analyses.

. Development of QA test case documentation.

. Experienced in SDLC and Agile methodologies.

. Familiar with SharePoint security concepts and taxonomy.

. Equity Research Analyst, Oil sector.

. BS, Carnegie-Mellon; MBA, Baruch - Zicklin School of Business

EXPERIENCE:

TD Securities (USA) LLC

US Rates & Application Management

New York, NY

Business Analyst (Consultant)

1/11 - Present

. Analyze and document ION trading system and related processes. ION is

the front-end pricing and trading platform for the US Government and

agency securities.

. Test trading algorithms that are simulated by the ION Execution Engine.

. Develop business requirements documents, use cases and process flows for

fixed income swap desk applications with Agile development methodology.

. For TD Securities' Primary Dealer designation, document Incident and

Change Management processes and procedures, as required by the Federal

Reserve Bank of New York.

. Document Access Management policies, procedures and process flow diagrams

and Standard Roles for applications and systems used by Sales, Trading,

Finance and Operations.

. Review and develop internal audit documents to ensure compliance in

Disaster Recovery and Access Management.

. Participate in business recovery and disaster recovery testing.

JPMorgan Chase

Investment Banking - Cash Equities

New

York, NY

Business Analyst (Consultant)

4/10 - 12/10

. Document equity trading flows of order management processes for North

America, Europe and Asia regions. The order management process followed

agile project management methodology.

. Develop run books and user guides for global equity order processing

tools and systems.

. Develop and implement SharePoint strategy and manage site architecture

for Cosmos, the firm's equity order processing and management system.

Administrative duties include granting permissions, allocating storage

and document management.

Morgan Stanley

Information Security

New York, NY

Senior Technical Writer (Consultant)

9/09 - 12/09

. Developed operations manual for Morgan Stanley's Information Security

Office (Infosec), established to collaborate with the Firm's

Institutional Securities Group and Global Wealth Management to safeguard

the Firm's information assets. Documentation focused on policies and

procedures, workflows, reporting and metrics, entitlements and

vendor/supplier risk management.

Citigroup

Operations & Technology - Risk Management

New York, NY

Program Management Office - (Consultant)

10/08 - 3/09

. Created weekly presentations for Catalyst Advisory Group. The Catalyst

software application standardized control assessment, operational risk

compliance and reporting.

. Administrator for Catalyst SharePoint which required granting

permissions, allocating storage and document management.

Credit Suisse

New York, NY

Business Analyst/Technical Writer (Consultant)

7/07 - 9/08

. Supervised technical documentation for IT infrastructure job deployments

to Centers of Excellence in Pune, India and Singapore. Job functions

covered Change/Problem Management, Global Product Support, Capacity

Management, Systems/Database Administration, System Integration and

Market Data.

. Developed internal documentation for infrastructure applications while

adhering to corporate standards and project deadlines. Documents

included system administrator, operations and end user guides as well as

run books, presentations and workflow diagrams.

. Gathered and documented requirements and functional specification

documents.

. Interviewed Subject Matter Experts in New York, London, Zurich and

Singapore offices to assess documentation requirements.

AllianceBernstein, L.P.

White Plains, NY

Business Analyst (Consultant)

1/07 - 6/07

. Developed User Guide for Portfolio Management System (PMS), a

comprehensive portfolio management and performance measurement system

used by AllianceBernstein investment managers. PMS enabled users to

access a wide range of data including full transaction and performance

history for over 7,000 accounts, exchange rate history and market data

for 245,000 securities.

. Analyzed business requirements and processes to improve existing system.

. Interviewed Subject Matter Experts and developers in New York and London

to gather technical specifications on data elements and data feeds.

Credit Suisse

New York, NY

Business Analyst (Consultant)

6/06 - 12/06

. Reviewed and updated existing documentation on U.S. equity trading

systems and applications that were deployed to Singapore. Interviewed

Subject Matter Experts for key information on functionalities,

architecture, failure management and maintenance.

. Created support documentation for System Administrators, Operations and

Business Users.

. Analyzed business processes and created equity trading process workflows.

Processes followed SDLC and Agile methodologies.

. Gathered and documented requirements and functional specification

documents.

The Silver Word, LLC

New York, NY

Founder & Principal

1/01-5/06

. Established in 2001, The Silver Word provides financial and technical

writing, research and marketing communication services to Fortune 500

companies, financial institutions and technology firms.

. The Silver Word's services include: research reports, market surveys,

annual reports, white papers, business plans, brochures, corporate

profiles, press releases, advertorials, newsletters and web content.

. Clients: BMC Software, Bristol-Myers Squibb, Equity Performance Group,

Forest Laboratories, Hewlett-Packard, Horizon Blue Cross Blue Shield of

New Jersey, JPMorgan Chase, Microsoft, RiskCenter, SmartAnalyst, Treflie

Capital Management, Zacks Investment Research, Unisys.

Openet, Inc.

New York, NY

Business Analyst - Market Data

1/97-12/00

. Interviewed Institutional Equity Sales and traders on market data

requirements. Developed recommendations on market data services to

streamline costs and resources. Evaluated market data vendors:

Bloomberg, Reuters, Bridge, eTrade, ILX, NASDAQ, S&P ComStock.

. Project managed development of Siebert.net online trading web site,

ranked #1 by Smart Money Magazine. Worked with developers and business

users to define business and functional requirements.

. Clients: Brunswick Warburg, Cathay Financial, Muriel Siebert, Needham &

Company, Weiss, Peck & Greer.

Deutsche Bank Inc.

New York, NY

Analyst - Equity Research

1/96-12/96

. Participated on the "Morning Call" and provided summary notes on oil

company earnings.

. Developed quantitative benchmarks used to measure stock price valuations.

. Conducted statistical correlation study on commodity prices in relation

to stock prices.

Capital Market Assurance Corporation (CapMAC)

New York, NY

Business Analyst - Asset-Backed Securities

1/95-12/95

. Developed presentations on insured portfolio for executive meetings.

. Worked with developers and business users to improve and enhance

portfolio/risk management system.

Salomon Smith Barney Inc.

New York, NY

Analyst - Equity Research

4/91-12/94

. Performed weekly updates of stock price and valuations for companies in

the Smith Barney oil stock universe.

. Developed earnings models based on oil company's historical financial and

operating data as well as Smith Barney estimates of oil production and

commodity prices.

. Provided monthly and quarterly updates of stock price valuations.

HARDWARE: UNIX Sun Workstation, iSeries, AS/400, IBM PC, Macintosh

SOFTWARE: Access, Excel, PowerPoint, Word, Visio, MS Project, Visual

Basic, SharePoint, Visual

SourceSafe, MS Windows NT, 2000, XP, Vista, Bloomberg, Thomson Reuters,

Captivate, Dreamweaver, SQL, Rational Rose,

HTML, XML, Lotus Notes, Confluence, JIRA, RoboHelp,

Snagit, Adobe Acrobat

EDUCATION: Trinity School

Carnegie-Mellon University, BS, Business Administration

and Mathematics

Baruch - Zicklin School of Business, City University of

New York, MBA, Statistics

CERTIFICATIONS: ITIL Foundation

IIBA Certified Business Analysis Professional (CBAP),

Pending

PROFESSIONAL

AFFILIATIONS: Financial Women's Association

New York Financial Writers Association

New York Society of Security Analysts

Contact this candidate