Customer Service Sales

KAMEL IBRAHIM

**** ********* **, ****** ******, MD 20905

Home: 301-***-**** - Cell: 240-***-****: ******@*****.***

Summary

Successful focused IT professional with A+, Network +,CCNA certifications, qualified in guidance,

problem solving and troubleshooting, such as local area network (LAN),wide area network (WAN), the

use of computer hardware, software and operating systems to secure challenging position with growth

potential in networking and Information Technology.

Skills

• • •

CTIA Network Executive Team Staff Training &

Plus leadership Management

• •

#001********* Ability to Troubleshooting

• CCNA learn/analyze new proficiency

•

CSCO12499425 software Installation &configure

networks

Education

Computer Institute. A+, Network Plus & CCNA (2013)

Howard University. Computer Science

University of Science & Technology. Ghana (1995-98)

Obuasi Secondary Technical School. O'level in Science (June 94)

Experience

Volunteer Desktop Support Technician (Present)

Computer Institute – Rockville MD

• Configure and define parameters for installation or testing of local area network (LAN),wide area

network (WAN),hubs, routers, switches, controllers, multiplexers or related networking

equipment

• Configure wide area network (WAN), local area network (LAN) routers or related equipment and

configure security settings or access permissions for groups or individuals.

• Install new hardware, software systems including security or firewall software and configure

wireless networking equipment or repair network cables ensuring integration with existing

network system.

• Evaluate local area network (LAN), wide area network (WAN) performance data to ensure

sufficient availability, speed to identify network problems and enter commands and observe

system functioning to verify correct operations and detect errors.

• Perform routine maintenance; identify the causes of networking problem or components,

equipment and test computer software, hardware using standard diagnostic testing software,

equipment and procedures.

• Maintain logs of network activities, record of daily data communication transactions, problems

and remedial actions taken or installation activities. Back up network data and train users in

procedures related to networking applications software or related systems.

• Provide telephone support related to networking or connectivity issues and answer user inquiries

regarding computer software or hardware operation to resolve problems.

Co- Manager

March 2008 to June 2013

DavCo Restaurants

• Manage network troubleshooting, computer system configuration and the installation of

hardware/software help me to stay on day to day operations.

• Working knowledge of Microsoft suites, Word, Excel, XP, Vista, Windows 7 help set up and

configured computers.

• Oversaw opening/closing operations for a million dollars annual revenue in compliance with

current policies

• Managed the day to day operations to include staff training, maximizing profits and achieving

sales targets

• Administered payrolls and direct supervision of 25+ employees

• Ensured crew follow food safety and sanitations policies, manage inventory control, ordering

supplies, maintenance and cash control including bank deposit. Took corrective action when

issues arose

• Planned, organized and coordinate weekly meeting with corporate focusing on food cost, waste,

labor, training and successfully increased employee retention by creating positive work

environment

• Resolved complaints and ensured customer satisfaction and established relationships with local

community, an undertaking activity that complied with corporate social responsibility programs

• Received the "Golden Spatula" sales award for exceeding sales goals

Executive Team Leader (ETL)

January 2005 to March 2008

Target Corporation - Rockville, M D

• Effectively trained and coached team members emphasizing customer service ensuring a fast and

friendly checkout

• Cultivated strong business relationship with customers to drive sales and red card sign ups

• Created and executed project works plans while ensuring all projects are completed on time

• Set daily goals and expectations, following up to ensure goals and expectations were satisfied

• Coached and motivated entire team to be productive and ensure proper decision making

Front End Assistance

December 1999 to December 2004

Giant Food - Burtonsville, M D

• Promoted from cashier due to reliability and strong ethic with customer service skills

• Promptly greeted and acknowledged all customers operate the register, and processed different

forms of payment.

• Assisted customers with any questions and help locate items within the store

Reinforcement Team Member (RTII)

June 2000 to April 2003

Provident Bank - Baltimore, M D

• Crossed trained to be a teller and customer service rep. floating between sixteen branches

• Crossed trained to be a teller and customer service rep. floating between sixteen branches

• Analyzed and reviewed different accounts including loans and ATM.

• Ran queries for customers and updated customer profiles using bank software.

• Achieved referral or product goal 9 out 11 months period

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