Customer Service Medical Assistant

Octavia L. Waugh

*** * ****** *********, **********, D.C. 20002 1358

202-***-****/ Email: aca9ur@r.postjobfree.com

Objective

Dedicated medical professional seeking a position in a medical facility where I can utilize a variety medical

skills including clinical, administrative, and customer service skills.

Education

Fortis College Landover, MD February 2012 October 2012

Medical Assistant Certification

The University of the District of Columbia Washington, DC August 2005 May 2008

Mortuary Science Associate's of Applied Science

Skills

Managing the Front Office and Reception Area Phlebotomy

Triaging Patients Administering Parenteral

Medications

Monitoring Vital Signs Alphanumerical Filing

Accurately measuring patients (Height, Weight) Performing EKG's

Health Insurance Verification Managing a Multi line Phone System

Specimen Handling Keyboarding 40 WPM

Performing Physical and Chemical Urinalysis Instrument Sterilization

Certificate of Waiver Tests Testing Measuring Distance Visual Acuity

Knowledgeable of

• HIPAA

• OSHA

• Microsoft Office

• Medisoft

Certification

• CPR (A.H.A)

• CMAA (N.H.A)

• CPT (N.P.A.)

• RMA (A.M.T)

Externship

Patient Care Technician/Extern Washington, D.C.

DaVita Dialysis, Inc. September 2012 October 2012

Responsible for measuring and recording stats

•

Patient observation

•

Machine set up, breakdown, and disinfection

•

Specimen Collection

•

Administrative and Clerical duties

•

Experience

Funeral Director/Office Manager Washington, D.C.

Hackett's' Funeral Chapel, Inc. January 2008 Present

Bianchi Funeral Service, LLC

Managed funeral home operations with accountability for following all city and agency

protocols and ordinances.

Consulted and planned with individuals and families to arrange services for deceased, decide

methods of disposition, and discern funeral costs – informed survivors of eligible benefits.

Sanitized and preserved human remains – dressed, casketed, and cosmeticized.

Transferred and made arrangements to transfer human remains from place of death.

Interacted with obituary writers of local newspapers to issue death notices.

Supervised four or more staff – designed schedule, assigned tasks, and monitored activities.

Controlled financial records and accounts payable and receivable.

Inventoried, purchased and stocked all supplies and merchandise.

Borders Books Washington, D.C

Cashier/Seller November 2007 – March 2008

• Greeted diverse population of patrons seeking books and other commodities in fast paced retail

environment – provided excellent customer service at all times.

• Operated cash register – processed cash, check, and credit and debit card transactions.

• Set up aesthetically pleasing in store displays that generated sales.

• Inventoried and stocked merchandise.

References Available Upon Request

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