Customer Service Assistant
Resume:
Brandy Alexander Roy
**** ********* ***** ***** ** 95377
Cellular 415-***-**** E mail: aca9s6@r.postjobfree.com
To whom it may concern:
Your recent posting for an Administrative/Executive Assistant position indicated
requirements that closely match my background and expertise. My experience and
qualifications match quite closely to the requirements that you have indicated and I
have the potential to prove myself an asset to your company in the long run.
During my previous experiences in administrative and clerical capacities, I have
developed strong skills to provide high level administrative support by carrying out
research, arrange and organize statistical figures, handle customer requests, and carry
out other secretarial functions. I am also able to prepare letters, receive visitors,
respond telephone calls, place conference calls, and plan meetings. I addition, I have a
demonstrated ability to train and supervise lower level clerical staff.
Furthermore, my communication, interpersonal and computer skills are above par; I am
experienced in written and oral communication, customer care and using all basic and
most specific computer software associated with this position. I am a highly focused and
result oriented individual and believe in being detail oriented which helps me in my
research activities tremendously. I believe in leaving no work unfinished even if I have to
work beyond the call of duty.
As an experienced Executive Assistant, I would welcome the opportunity to meet with
you to further discuss my qualifications with you. I can be reached at the contact
numbers and email address given on my enclosed resume.
Thank you for your time in considering this job application.
Sincerely,
Brandy Roy
Enc. Resume
Brandy Alexander Roy
4494 Crabapple Court Tracy CA 95377
Cellular 415-***-**** E mail: aca9s6@r.postjobfree.com
Professional Objective: A motivated administrative professional seeking a position in a challenging environment. Over 13
years’ experience successfully providing administrative, secretarial support and customer service to the whole operational
department. Proficient in a range of computer applications. Well developed communication and customer service skills.
Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. Adept at proactive problem
solving and follow through with the proven ability to interact effectively with clients and staff at all levels.
Summary of Qualifications, Relevant Skills and Experiences:
The John Stewart Company
San Francisco, CA
Executive Assistant, 2004 Present
I provide organizational, scheduling structure and administrative support to the Assistant VP and six Regional Managers.
Prepare a variety of complex reports, including attending meetings to gather information, conducting internet and other
research, writing first drafts, and producing computer graphics. Prepare a variety of documents, requisitions, purchase
orders, resolutions and other correspondence. Prepare complex statistical, financial, administrative and budget reports.
Initiate and respond to written and verbal correspondence, including composition, editing and distribution. Create and
maintain a system for organizing and storing both electronic and hard copy information and records, and implement record
retention policies and procedures. Follow up on sensitive vendor/resident complaints and inquiries. Maintain appointment
schedules and calendars provide reminders as appropriate and coordinate travel arrangements. Coordinate and organize
meetings, including notification to prospective attendees, set up, pre and post meeting correspondence, meeting minutes
and records, and any required follow up. I maintain confidentiality as I interface with all levels of the organization. Assists,
manages and coordinates all events within the corporate office i.e. annual conference, birthdays and holiday luncheons.
Office Team
San Francisco, CA
Administrative Assistant, 2003 2004
Staffing Agency assignment, providing administrative support and customer service to an investment banking group VP and
five of the department directors. Answer telephones and promptly and courteously assist clients and employees throughout
the organization. Maintain calendars, coordinating extensive appointments, meetings and domestic/international travel.
C CAPP (Non Profit)
San Francisco, CA
Youth Outreach Coordinator, 2000 2003
Provided support, resources and referrals to youth who have run away, are homeless, teenage parenting assistance and
prevention, STD information for at high risk teenagers. Generally these needs involved assisting with food/shelters,
employment and obtaining medical or mental health services. This position required a compassionate, mature and
responsible attitude, as teens are often deeply troubled and frustrated. Ability to work under pressure was paramount.
Public presentations experience, Report writing and grant funding writing assistance.
Cornell Corrections, San Francisco, CA
Inmate Monitor, 2000 2003
This position required employees to maintain continuous state of alertness and awareness to control and secure the facility
and residents. Operates within legal constraints and contract agency stipulations with Federal/State inmates in a transitional
housing program.
Bank of America
San Francisco, CA
Bank Teller, 2002 2003
Responsible for the processing of transactions accurately and efficiently in a fast paced environment. Cash handling
experience. Strong oral and written communication skills. Ability to respond and assist customers with inquiries and/or
problem resolution. Required to pay careful attention to detail and time management.
Intercon Security
San Francisco, CA
Lead Dispatcher, 2000 2001
Served as a supervisor for the public safety dispatcher and PBX operators. I was the liaison between other public safety
supervisors and support staff. Monitored all internal office telephones, two way radio communications, alarm and access.
Organized/prepared schedules, documents, calendars, and/or equipment or supplies control systems.
Education & Training:
Hilltop High School, San Francisco CA (General Education Diploma June 2000)
San Francisco State University, San Francisco CA (Various Courses)
Trainings: Business Writing, Affordable Housing, Business Grammar & Proofreading, Advance Excel, English Composition
Tax Credit Specialist Training & Certification, National Center for Housing Management NCHM (February 2013)
References available upon request
Contact this candidate