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Sales Customer Service

Location:
Durham, NH
Posted:
November 26, 2013

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Resume:

ROBERT S. JOHNSTON

** ******** ******

Dover, NH 03820

603-***-****

aca9ma@r.postjobfree.com

Professional Summary

Highly motivated, results-oriented with over fifteen years hands-on

experience building and running an effective and efficient cross-functional

work environment including finance, sales, marketing, product development,

production, warehousing, and distribution. Innate ability to strategize and

execute a business plan to achieve desired goals, with proven experience in

developing and managing a business from the ground up.

TECHNICAL SKILLS

Windows, Microsoft Office Suite, QuickBooks, Act, FileMaker Pro, Adagio,

UPS Worldship

SELECTED Accomplishments

Riverside Cartop Carriers

. Transformed from a paper-based business to an electronic-based company

within the first two years utilizing QuickBooks, Act, Filemaker, and

various EDI Web Portals.

. Utilized Filemaker Software to develop and contribute to a real-time

customized inventory process and system allowing greater control and

planning, resulting in better cash flow management and profitability.

. Directed the development and implementation of structured Human

Resource policies and practices, including manuals, performance

evaluations, and compensation management. Also established and

implemented Sales and Production Incentive Plans.

. Enabled company to handle sales growth to 1.6 million from 800K

through product procurement and improved labor efficiencies, resulting

in an increased profit margin of 6%.

. Created and maintained a strong customer base due to company's ability

to provide superior customer service and dependable goods that

overshadowed the competitors.

. Created a work environment that allowed for minimal labor turnover,

resulting in a strong, competent staff averaging 10 years of service.

This was crucial to maintaining strong business relationships with

vendors, retailers, and consumers.

. Responsible for establishing new business relationships that allowed

company to continue to hold the majority of the market share relating

to specific market category.

. Ability to handle workload efficiently and effectively while pursuing

a graduate degree.

. Managed and successfully completed a smooth transition of company

Sales, Production, and Shipping Operations to the new owner's

facilities in Seattle, WA and Nogales, AZ.

Seattle Sports Co.

. Involved in the creation of an internal Seattle Sports Wikipedia

allowing all relevant company information to be viewed in one

location.

. Assisted in the sale of a company, including providing all pertinent

information as the new owner conducted his due diligence process prior

to Asset Acquisition.

Education

Southern New Hampshire University, Portsmouth, NH

Master of Business Administration, January 2005

GPA 3.85

California State University Fullerton, Fullerton, CA

Bachelor of Arts, May 1992

Criminal Justice

Experience

Seattle Sports Co, Seattle, WA/ Dover, NH

2/2012 - Present

Inside Sales & Brand Management/Inventory Specialist 5/2012 - Present

Responsible for maintaining and growing

Seattle Sports' Southern, Mid Atlantic, Canadian Territories, and OEM

accounts.

. Attended National and Regional Tradeshows as a representative promoting

product lines

. Acted as sales/inventory liaison between Seattle Sports and REI.

Monitored and managed all incoming and outgoing orders for seven

Department Buyers and Inventory Analysts

. Responsible for educating and assisting Sales, Production, Marketing, and

Customer Service staff with the Riverside Brand in regard to sales,

production, costing, and production issues

. Assisted Inventory Analyst in purchasing and maintaining the

relationships with Riverside's former material vendors including quality

and shipment issues related to those vendors

. Assisted in creation of an internal Wikipedia covering different

operations of the company ranging from Order Entry through the Billing

Cycle including the creation of Product pages

. Responsible for searching for and setting up a new regional sales office

within the specified parameters of the new owner

General Manager 2/2012 - 5/2012

Directed and managed operations at the Portsmouth, NH facility including

product development, finance, marketing production operations, warehousing,

and distribution.

. Directed and managed a staff consisting of 4 full-time and 3 temporary

employees in preparation of the closure of the facility due to the

acquisition by Seattle Sports

. Worked closely with the new owner to organize and execute a closure plan

related to the facility where Riverside operations had been conducted for

the past 14 years

. Oversaw and directed the downsizing of staff and inventory while

preparing for the transfer of inventory and physical assets from NH to

Seattle Sports' production facility in Nogales, AZ

. Responsible for strategic planning, marketing plans, trade pubs,

Consumer/Retailer trade shows

. Formed strategic partnerships with large customers

. Responsible for issues related to product line offerings and determining

what products would be a good fit with the line based on costs, margins,

and consumer appeal

. Continued all duties of the General Manager/Controller

. Responsible for all issues relating to Property, Product, Human

Resources, Insurance Management

Riverside Cartop Carriers, Portsmouth, NH

1988 - 2012

Vice President 1/2004 - 2/2012

Directed and managed entire operations of the company including sales,

product development, finance, marketing production operations, warehousing,

and distribution.

. Directed and managed a staff consisting of 11 full-time and 3 temporary

employees

. Responsible for strategic planning, marketing plans, trade pubs,

Consumer/Retailer trade shows

. Formed strategic partnerships with large customers

. Responsible for all issues related to product line offerings and

determining what products would be a good fit with the line based on

costs, margins, and consumer appeal

. Continued all duties of the General Manager/Controller

. Responsible for all issues relating to Property, Product, Human

Resources, Insurance Management

. Managed over 150 sales accounts throughout the states, ranging from small

sole proprietors, large national chains, to OEM accounts after a Sales

Representative left the company in 2009

General Manager / Controller 10/2001 - 1/2004

Generated Balance Sheets, Income Statements, and Cash Flow Charts (monthly,

quarterly, and annually).

. Created/maintained Sales Goal Reports and monthly Sales information for

Owner and Sales Manager

. Tracked Sales by fiscal, customer, and piece for future forecasting and

planning

. Produced budgets that maintained the company's good financial position

. Managed budget plans created from the G&A's and COGS

. Supervised A/R and A/P personnel

. Trustee and Plan Administrator for the Company 401(k)

Operations Manager 9/2000 - 10/2001

Managed the Production Manager and Inventory Analyst/Buyer and acted as

Human Resources Manager, trained and developed management staff, employee

relations, benefits, and compensation management.

. Maintained and administered all aspects of insurance policies including

Medical, Worker's Comp, General Liability, and Auto

. Procured supplies for Office and Shop for low cost efficiencies

. Report generation for Associates of Riverside

. Management training for QuickBooks related to report generation and

dealer sales statistics

. Created reports from prior years before QuickBooks

. Provided customer service, handled inquiries/issues related to dealers,

vendors, and general public

. Processed orders from dealers and maintained a monthly spreadsheet, which

allowed Sales Staff to have access to real time sales reports

Inventory Analyst/Buyer 2/1998 - 9/2000

Responsible for locating, setting up, maintaining vendor relations with

respect to current material needs.

. Handled ordering of product and monitoring the shipping of products

. Forecasted quantities of materials needed in the year based off

projections formulated by past history

. Worked with Production staff to ensure appropriate quantity of materials

for manufacturing products

. Performed monthly Physical Inventory, and maintained Inventory Sheet as

lines of SKU's increased

Accounts Payable/Accounts Receivable/Shipping 2/1998 - 9/2000

Audited and paid bills in a timely fashion, while matching bills up to

packing slips.

. Watched over the cash flow involving business matters

. Calculated and created sales reports and payment of Reps' (3-5)

commissions on a monthly basis

. Payroll (all aspects for 9 employees)

. Operated/maintained 401K plan including filing Contribution Allocation

Reports on monthly basis

. Taxes (payroll, federal income, state income, SUTA, FUTA, and various

payroll deductions)

. Maintained A/R, issued dealer statements in accordance to guidelines

. Collected on past due accounts

. Communicated with the Sales Department regarding dealers' current credit

status

. Scheduled, packed, and processed shipments for UPS, FedEx, and LTL's

REFERENCES

Furnished upon request



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