Customer Service Project Manager

LONDON HARPER

***** ***** **** ***. ***** Marlboro, Maryland 20774

202-***-**** aca9ku@r.postjobfree.com

TECHNICAL SKILLSOperating Systems: Windows 7; MS 98, 2000; MS Windows Vista, XP; MS Windows Server 2003

Software Applications: MS Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word)

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; HP printers; general

computer builds and repairs; hardware installations and swaps

Others: Clerical skills; data entry; customer service support (email, phone, and in person); leadership experience; Able to type at

least 40 words per minute

EMPLOYMENT

Fannie Mae (Internship) February 2013- July 2013

Information Technology Project Manager Assistant

Assisted in facilitation of meetings with 5-10 team members

Assisted 30+ project managers with daily duties of managing, maintaining, and organizing a project database to

ensure easy access of current projects

Sent 20+ inquiries to quality assurance testers, requesting authorization to transfer projects into the QMS

database

Utilized software and database tools to produce various reports tracking data

Bonefish Grill May 2012 – September 2012

Waitress

Served food to 10-15 tables per shift while attending to all customers’ needs to ensure a pleasurable and

satisfactory dining experience for all guests

Provided excellent customer service, greeting and seating incoming guests to portray the company’s welcoming

vibe

Maintained a clean and safe workplace environment to ensure sanitation of the restaurant and safety of all

employees and guests

Sears Grand November 2010 – July 2011

Sales Associate/ Customer Service Representative

Provided answers for customers both over the phone and in person in order to create an easy and effortless

experience for each guest

Operated cash register, scanning and bagging store items for customers to ensure great customer service and

meet store productivity goals

Stocked, organized, and maintained shelves to ensure that customers had easy access to products

EDUCATION & TRAINING

September 2012- July 2013

Year Up, National Capital Region, a Partner of Northern Virginia Community College

Enrolled in a one-year career development institute, through which students can earn a six-month corporate or

government internship and college credit following six months of rigorous technical and professional training

Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional

skills, personal finance, and customer service

Earned Cisco IT Essentials certificate via Year Up, a Cisco Networking Academy; coursework included

advanced networking, repair, and troubleshooting skills as well as critical thinking skills

Morgan State University August 2011 – April 2012

Major: Mass Communications

Crossland High School August 2007 – June 2011

High School Diploma

LEADERSHIP & VOLUNTEER EXPERIENCE

Crossland High School-Child Development Instructor (Internship) August 2009- May 2010

Supervised and instructed children from ages 2-4, through daily lesson plans

Provided daily care for children in a homelike environment by assisting with daily activities and providing for the

emotional, physical and developmental needs of the child

Maintained a detailed record of each child's daily activities in individual logbooks

Crossland High School-Volunteer Office Clerk August 2008- May 2011

Created written meeting accomplishment reports in order to track progress of students

Provided customer service to new enrollments by attending to all needs in an efficient and friendly manner

Answered school office phones; copied, faxed, and filed school documents to ensure organization

Utilized school computer database, logging in student suspension records to maintain organization and keep records

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