Customer Service Access Control

Shayna Ellis

**** ***** ******, **********, ******** 22304

Cell: 571-***-**** Email: ********@*****.***

Technical Application experience:

Microsoft Word Microsoft PowerPoint

Microsoft Outlook Adobe application

Technical Skills:

. Medisoft

. scheduling

. billing and coding

. database entry

. Insurance

Clinical Skills:

. Phlebotomy Technician

. Patient Triage

. Lab Testing

. First Aid, CPR and AED Certified

. EKG

. Injections

OBJECTIVE: To obtain a position at a company where I can and develop new

skills and enhance my skills in customer service, security and

Administrative Support while making a positive contribution to the company

and providing exceptional assistance to the client.

EXPERIENCE:

American Systems Corporation Lorton, VA

07/2012-Present

Customer Service Rep

. Assist military personnel and FSO'S from various companies and

government agencies with troubleshooting techniques in Application

such as JPAS, EQIP, STEPP, and SWFT.

. Joint Personnel Adjudication System(JPAS)

-assisted customers with verifying clearances, and provided

support to users with working within the application.

EQIP- provided support to systems users filing out the e-qip

questionnaire

STEPP- Provided minor technical support to customers with DSS

training courses.

SWFT- providing initial password setup for the electronic

fingerprinting system

. Resetting and Creating password words for user accounts in JPAS,

STEPP, EQIP, and SWFT.

. Administrative duties including typing, answering phones, printing

. Utilizing excel spreadsheet to record and track users PII.

. Maintain an check MS OUTLOOK daily to schedule time off, check

emails, reply to meetings and training as scheduled

. Use adobe to draft documents to submits write up reports and create

adobe portfolios to be submitted

. Successfully completed and passed the FSO curriculum in the STEPP

program.

Allied Barton Security Services Arlington, VA

03/2011-02/2012

Security Officer

. Possess a Top Secret DOD government clearance

. Provided access control to employees and visitors

. Used Microsoft word to draft daily activity reports

. Served as a security receptionist, the first point of contact for all

visitors before access into the classified area.

. Used Microsoft Outlook to correspond with management

. Utilized a company incident report systems, with an average of 1

incident report a month

. Escorting un-cleared individuals in classified areas and manned desks

for any classified meetings to provide access control

. Received and transferred employee and visitor calls to direct to the

correct party and assisted with contacting POC for various employees

. Supplied badges for visits with proper access levels and collected

electronics before entry into meetings and classified areas.

. Processed and Stored classified materials within X09 security safe

. Assisted with supervising the destruction of classified and fouo

material and disk weekly

. Served as a custodian for the security safe and daily checked safes

throughout the facility

. Administrative duties included, faxing, photocopying filing duties

training new hires

Pinkerton Government Service Arlington, VA

09/2009-03/2011

Security Officer

. Provided access control to employees and visitors,

. Escorted un-cleared individuals

. Received and transferred employee and visitor calls, Handled and

Stored classified materials

. Conducted floor patrols, Trained new hires

. Received mail and packages for employee and ensured delivery or pick

up from front desk

. Microsoft word use to record daily activity.

. Performed administrative desk duties, performed faxing, photocopying

and filing duties,

Blockbuster Video Inc. Alexandria, VA

02/2009-09/2009

Customer Service Representative

. Answered telephones, Maintained inventory, Balanced cash draws

. Maintained alphabetical organization of merchandise.

. Restock of merchandise and supplies

. Implemented promotional sales

. Greeted and directed customers

Virginia Railway Express Alexandria, VA

06/2006-05/2007

Receptionist supplies

. Answered incoming calls and took accurate messages

. Excellent Customer service

. Use of Microsoft Word, Excel,Access, and PowerPoint

. Use access to input data into database

. Used Microsoft office to create documents or draft letters to be

sent out

. Filed paperwork in alphabetical order

. Sorted mail, faxed, and photocopied documents for service

coordinators

. Maintained office organized and sanitized

PERSONAL SKILLS/ ACHIEVEMENTS:

Volunteer Counselor

Richmond Salvation Army Boys and Girls Club, Richmond, VA 09/2007-

12/2008

. Assisted students with homework, Facilitated activities, Provided

help with staffing events

EDUCATION:

Med Tech Institute Falls Church, VA 10/2010-

07/2011

M.A Diploma

Virginia Commonwealth University Richmond, VA

08/2007-12/2008

Major: Social Work

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