Customer Service Sales

Emily Elizabeth Acree

*** * ****** ****** ***** Conway, SC 29526 864-***-**** (

aca9hi@r.postjobfree.com

EDUCATION

Columbia College; Columbia, South Carolina

AUGUST 2013- PRESENT

Masters in Organizational Change and Leadership

Coastal Carolina University; Conway, South Carolina

AUGUST 2011

Bachelor of Science in Marketing ( Minor in Communication

GPA: 3.1/4.00

HONORS AND AWARDS

Life Scholarship (3.0 GPA and 15 credit hours per semester)

2007-2011

Dean's List FALL

2007

EMPLOYMENT HISTORY

PharmCon- freeCE.com Conway, South Carolina

JANUARY 2012- PRESENT

Customer Service Liaison

. Focuses on member assistance and retention

. Sets up marketing campaigns (email and phone calls) to encourage

participants to become paying members

. Proactively initiate conversations with customers to improve their

participation experience

while using our services

. Provides customer support over the phone and online

. Created Employee Customer Support handbook to assist in training new

employees

Eddie Bauer Myrtle Beach, South Carolina

MAY 2011-NOVEMBER 2012

Sales Lead, Sales Associate

. Maintained excellence customer service, executed service recovery with

upset customers

. Sales lead in managers absence

. Closing duties: closed registers, counted the safe, nightly deposit,

keyed in sales hours for associates

. Responsible for loss prevention

. In charge of finishing nightly projects

. Assisted in being in charge of floor sets

Coastal Carolina University- Off Campus Student Services Conway, South

Carolina AUGUST 2010-MAY 2011

Community Liaison

. Acted as liaison between students, property managers, administrators,

and the University

. Managed social networking tools for events and operations of Off Campus

Student Services

. Created marketing tools for Off Campus Student Services Events

The Meeting Institute Myrtle Beach, South Carolina

JULY 2010-OCTOBER 2010

Intern

. Wrote press releases and distributed to appropriate media venues and

contacts

. Helped with the rebranding process of the company (logo development,

templates, core values)

. Created promotional flyers

. Participated in Secret Shop Program (and creating special project)

Watermark Real Estate Group Murrells Inlet, South Carolina

SEPTEMBER 2009-MAY 2010

Intern

. Wrote press releases

. Assisted in advertising for the real estate company

. Helped in free marketing for a Bank-owned property list

. Developed blogs for website optimization

References Upon Request

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