Shaunetae M. Douglas

**** ***** ****

Temple Hills, MD 20748

aca9h4@r.postjobfree.com

443-***-****

OBJECTIVE: Work for a company that will offer advancement opportunities

and upward mobility, as I demonstrate my knowledge, skills and

abilities.

EDUCATION: University of Maryland, College Park; B.S, Kinesiology,

1998

University of Virginia; Advanced Certificate, Meeting &

Event Planning, 2012

EXPERIENCE:

CLYDE'S RESTAURANT GROUP, Washington, DC

WAITER, The Hamilton 8/13

- Present

Duties:

. Responsible to serve food and beverages in accordance with Clyde's

table service philosophy.

. Interact with every guest in a professional, friendly, and hospitable

manner.

. Function as a "sales person" with a thorough knowledge of the food and

beverage products.

. Process guest' orders, ensuring proper preparations, and timeliness.

. Complete all opening, closing and side work tasks in a timely manner.

. Accurately accounts for all sales, discounts, promotions, and tip

reporting according to company cash handling policies.

YMCA OF GREATER CHARLOTTE, NC

10/12 - 2/13

MEMBER SERVICE SPECIALIST

Duties:

. Membership sales and retention; Work through processes that follow the

protocol of the Association Retention Plan; Develop member

relationships through greeting and interacting with members.

. Handle all inquiries, service needs and conflict resolution.

. Responsible for facility tours and membership sales.

. Perform daily checks on assigned areas to ensure standards are met.

. Conduct fitness orientations to members at all levels.

. Promote all YMCA programs and services, specifically to the Ballantyne

Village and Morrison Family YMCA.

. Assist members on exercise technology and program development.

. Participate as a team member in performing duties necessary to clean

and maintain the facility.

. Manage money and complete daily edit at the end of the shift.

. Adhere to all quality standards as put forth by the Metro Quality

Department.

. Work on member service projects as needed.

MCCORMICK & SCHMICK'S SEAFOOD RESTAURANTS

CATERING SALES MANAGER 6/08 - 3/12

National Harbor, MD

Duties:

. Responsible for all catered functions from origination to execution,

including delegation of responsibilities.

. Supervise and mentor Banquet Captain and other administrative staff;

Organize, schedule, delegate, and monitor catering staff.

. Generate new business leads and maintain contact with present accounts

in order to meet or exceed revenue goals; Identify and contact

prospective clients to promote banquet/catering sales on a daily basis

. Advise and make recommendations to clients; arrange event related

amenities with vendors; Ensure client's expectations are met.

. Negotiate and prepare event contracts for clients for all events using

established guidelines.

. Communicate details of events with restaurant, banquet and culinary

staff.

. Assist in developing the sales department strategies and annual

budget.

. Act as representative in developing and promoting business at trade

shows, association meetings, conventions, and local business and

community events.

. Plan, develop, and implement a comprehensive catering sales and

executive program, including the Concierge Program.

MCCORMICK & SCHMICK'S SEAFOOD RESTAURANTS

ASSISTANT MANAGER (Bar Manager) 2/07 -

2/08

Crystal City, VA

Duties:

. Supervise and coordinate activities concerning front-of-the-house

operations and personnel.

. Oversee the general functioning of the dining room and bar areas

during the meal service period, requesting feedback from guests as to

their satisfaction.

. Organize work schedules for employees ensuring appropriate coverage.

. Order liquor, wines, and/or other beverages and related supplies;

conduct inventory of products.

. Interview, select, counsel, appraise performance, reward, discipline,

and other personnel actions.

. Assist the duties of servers and bus persons to ensure efficient

service and guest satisfaction.

. Resolve complaints and/or conflicts that occur during the dining

experience, in a timely manner and with hospitable gestures.

. Complete all administrative requirements in a timely manner.

. Function as supportive team member during the course of the shift.

MCCORMICK & SCHMICK'S SEAFOOD RESTAURANTS

SERVER/BARTENDER (Key Hourly/Trainer) 4/05 -

2/07

Crystal City, VA

Duties: Server

. Responsible to serve food and beverages in accordance with M&S table

service philosophy.

. Interact with every guest in a professional, friendly, and hospitable

manner.

. Function as a "sales person" with a thorough knowledge of the food and

beverage products.

. Process guest' orders, ensuring proper preparations, and timeliness.

. Complete all opening, closing and side work tasks in a timely manner.

. Accurately accounts for all sales, discounts, promotions, and tip

reporting according to company cash handling policies.

Duties: Bartender

. Interact with every guest in a professional, friendly, and hospitable

manner.

. Be knowledgeable of inventory on hand, drink mechanics, and drink

pricing.

. Mixes and serves alcoholic and non-alcoholic drinks for bar and dining

room customers, adhering to house recipes.

. Responsible for bar set up, break down, and cleanliness of the bar

area and glassware.

. Responsible to serve beverages and food in accordance with M&S bar

service philosophy.

TEXAS LAND & CATTLE STEAK HOUSE, Richardson, Texas 4/04 -

12/04

Server/Bartender (Trainer)

RUTH'S CHRIS STEAK HOUSE, Washington, DC - Convention Center 7/03 -

4/04

Maitre D'/ Office Assistant

Duties:

. Greet guests in a professional, friendly, and hospitable manner upon

their arrival, and provide great customer service.

. Escort guest' to tables, balancing customer flow among stations,

taking into account requests for a particular table or server,

depending upon availability.

. Answer telephones, take reservations and respond to questions with

proper information.

. Assist with the duties of bus persons, resetting tables for reuse,

etc. as customer flow allows to ensure efficiency.

. Assist restaurant Managers with complaint resolution or conflicts that

occur during the dining experience.

. Tally receipts and review Daily Sales Report for accuracy; Count and

reconcile cash, checks and credit card receipts with the daily totals,

and prepare deposit slips.

. Compose routine correspondence in accordance with instructions; Accept

and sign for deliveries and distribute mail.

SKILLS & ABILITIES

. Proficient in Microsoft Office Suite, Reserve, Squirrel, Aloha,

Micros, Open Table and Personify.

. National Food Service Manager Certification

~References available upon request~

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