Jose A. Serrano

**** ******* **, ****** ** *****

240-***-****

301-***-****

aca9am@r.postjobfree.com

Self motivated bilingual individual with strong learning, listening, interpersonal and

Functional

organizational skills with a super ability to multitask a variety of challenges and

Summary

responsibilities, and always eager to learn.

Experienced in customer service, Office setting.

Experience

•

1. Working well with others as a team.

Summary

2006

Education

High School Diploma – Northwestern

High School, Prince George’s, MD

3/11 Present

Professional

Leasing Coordinator– Newport Property

Experience

Ventures, North Brentwood, MD

1. Comply with Fair Housing Laws and Grace Hill Training.

2. Enter traffic (Telephone calls, walk ins) daily on Yardi, and followed

up with prospective residents, As well as conducted outreach

marketing.

3. Update application information; move in dates daily on Yardi, as well

as filing resident information in their folders daily.

4. Created new and renewed leases on Bluemoon, and Yardi.

5. Set balloons on property every morning, check property ground while

placing balloons and reported any issues to maintenance supervisor or

ground keeping.

6. Receive and/or close work orders.

7. Check voice mail (CallMax), faxes and email throughout the day and

responded as needed.

8. Help non English speaking / writing prospects fill out their

application

9. Send delinquent account notices to residents.

10. Send pest control notices to residents.

11. Contracted vendors as needed for varies repairs.

9/07 3/11

Admin Assistant / Clerical – Dep’t of

Social Services, Landover, MD

1. Make copies of applications for the receptionist desk.

2. Scan customers dropped off verifications and provided all the case

manager the document on computer base folders, and provide E

Filing training to all FIA staff.

3. Provide translation for all Spanish speaking customers.

4. Help disable customers with filling out their application.

5. Sort mail, file and locate customer folders.

5/06 Present

– Self Employed /All Tune

Automobile Technician

& Lube Auto Shop, Hyattsville, MD

1. Engine diagnoses and repair, Transmission diagnoses and repair, Rear

differential diagnoses, Brakes repair, Electrical components, interior

and exterior remove and install.

Electronic Filing • Internet Research • Windows 7 • Windows Vista • Windows XP • Adobe PDF

Computer Skills

Word Pad • MS Excel • MS PowerPoint • WordPerfect • Microsoft Word • PageMaker

Customer Service • Auto Mechanic • C.A.R.E.S • Q Flow • Front Desk Reception • Telephone

Other Skills

Reception • Mail Sorter • Cashier • Filing

Languages ENGLISH Excellent Reading, Writing, And Speaking Skills.

SPANISH Native Language.

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