Customer Service Manager
Resume:
Reginald G. Phelps II
*** ***** **. ******, ** 28112
**********@*****.***
To Whom it May Concern,
My accomplishments as an employee and my outstanding background in
Management, Business Administration, B2B Sales, Customer Service, and
Professionalism directly reflects my work ethic and drive. I understand
the abilities I possess will make me an asset to your company. My
ability to work well as part of a team and delegate justifies my success
in my endeavors. I believe my attributes directly replicate your
qualifications. I look forward to discussing the position with you more
in detail. I am the ideal candidate for the position at hand. If so, I
hope to schedule an interview with you at your earliest convenience.
I am excited about the opportunity to join your team. Thank you for
your consideration in advance.
Respectfully Yours,
Reginald G. Phelps II
Reginald G. Phelps II
519 Robin Dr. Monroe, NC 28112
**********@*****.***
Summary of Qualifications
Professional, skillful, driven and dedicated Management Professional with
extensive experience in the field of Property Management, Real Estate,
and Sales & Marketing; coordination of meeting Monthly Budget expectations,
Accounts Payable, Account Month End Reports, Real Estate & Property
Management Laws, Outreach Marketing, Customer Service, Event Planning,
File Audits, Daily Aged Delinquency Reconciliation, Due Diligence
Preparation, Annual Budgets, and support of daily functions with
Administrative Operations. Proficient in Microsoft Office System, Microsoft
Windows operating system, Excel, PowerPoint; type 55 wpm with complete
accuracy.
Professional Experience
Landmark Apartment Trust Charlotte, NC
2013
Residences at Braemar Property Manager
Oversee day to day operations and take responsibility for all employees
work performance-ethics; Develops team skills and encourages growth;
Solicits and applies feedback from employees, residents and owners.
. Responsible for making sure all daily operations are being executed
proficiently and accurately; ie...Accounts Payable (property
invoices), daily property delinquency (DQ) review, O&A review...etc.
. Demonstrate capacity to provide comprehensive support, including
scheduling meetings and effectively managing all essential tasks.
. Present a strong foundation in Team Building strategies with
employees.
. Developed various methods to improve the communication with residents,
and the improvement of community up-keep and curb appeal.
. Execute the Reconciliation of Aged Delinquency, closing at an average
of 2% or below.
. Responsible for Weekly Budget/Financial Reports, Daily & Monthly
Property Statistic Reports, Monthly AME Reports, along with other
reports that Corporate see-fits in an accurate and punctual strategy.
. Engage in mandatory weekly conference calls which include all
properties in Region with RPM & RVP to engage in weekly property
reviews and stats of each property.
. Participate in monthly conference calls with company's CEO, CFO, &
RVP, including all properties in Region to engage in prior monthly
review of each property.
. Responsible for approving payroll daily for employees overseen by,
myself.
. Highly focused in results-oriented in supporting complex, deadline-
driven operations; able to identify goals and priorities and resolve
issues in initial stages.
. Adept at developing and maintaining detailed administrative and
procedural processes that reduce redundancy, improve accuracy-
efficiency, and achieve organizational objectives.
. Execute along with performing accurately in the E-Site/AMSI program
with the daily preparation of data entry with current residents,
retrieving of reports, resident account ledgers along with assisting
in verifying legal lease contracts for future or renewal residents
(residential, commercial, or corporate accounts).
Reginald G. Phelps II* Page 2
Drucker & Falk Real Estate Charlotte, NC
2010-2013
Highland Mill Lofts Assistant & Property
Director
Develop team skills and encourages growth; Solicits and applies feedback
from employees, residents and owners. Maintain an overall high occupancy
with residential and commercial spaces at an A+ community with qualified
prospects.
. Demonstrate with capacity to provide comprehensive support for
authoritative-level with staff in scheduling meetings and
effectively managing all essential tasks.
. Execute the Reconciliation of Aged Delinquency, closing at 1% or below
and monthly AME (Accounting Month End) Reports.
. Proven track record of accurately completing research, reporting,
information management, and business-development efforts within budget
requirements.
. Adept at developing and maintaining detailed administrative and
procedural processes that reduce redundancy, improve accuracy and
efficiency, and achieve organizational objectives.
. Responsible and executed the deposits of all incoming resident rental
payments to resident ledger along with depositing of funds to account
with bank of choice by Corporate Office.
. Highly focused and results-oriented in supporting complex, deadline-
driven operations; able to identify goals and priorities and resolve
issues in initial stages.
. Oversee team along with participating with the execution of Resident
Events that Management Team presents to the community.
. Execute along with performing data entry in the Yardi Systems with the
daily preparation of lease contracts for future or renewal tenants
(residential/commercial) along with data entry of Account Payables and
vendor entry.
. Engage in mandatory weekly conference call with RPM and Owners to
engage in weekly property review and stats.
. Increased company revenue by 82% (One Hundred Thousand Dollars) by
various marketing efforts and strategies.
. Hire and terminate employees in accordance with Drucker and Falk LLC
policy.
. Ensure that all maintenance requests are handled on an immediate
basis, if possible and that all residents are notified if there must
be a delay in rectifying maintenance request.
Blue Ridge Company Columbia, SC
2009-2010
Palms at Premier Park Leasing & Marketing Consultant
Responsible for Marketing and Administration duties along with leasing
apartment homes for multifamily apartment community and maintained
consistent occupancy in comparison to competing properties. Present
marketing and business ideas to local businesses and the potential growth
of the property.
Assist with meeting quota of occupancy of an A+ Lease-Up Property
with 240 units. Collaborated with Property Manager to oversee distribution
of leasing documents. Knowledgeable of current portfolio of surrounding
market. Develop spreadsheets to improve efficiency and PowerPoint
marketing presentations. Prepared meeting agendas and carefully monitored
all means of correspondence.
. Prep all Late Notices, News Letters, Renewal Letters, and Resident
Letter.
. Ensure a high level of customer service to all commercial tenants,
residents, as well as potential tenants.
. Overseer of all present and future community events for current
residents.
. Overseer of all Leasing Specialist directing the team in
fundamentals of marketing, building customer rapport, and take
pride in your property with knowledge and presentation
. Overseer of all Market Surveys within the Columbia Region and
surrounding area
. Maintain consistent growth in occupancy with a closing ratio of
72%.
. Stress/Exhaust every method in decreasing overall Aged Delinquency
by 1-2% closing ratio by end of current month close out, through
consistency and persistence along-side Assistant Manager.
Reginald G. Phelps II* Page 3
. Manages difficult or emotional customer situations; responds
promptly to customer needs; solicits customer feedback to improve
service; responds to requests for service and assistance; meets
commitments with making sure the resident retention is a lasting
positive experience.
. Fulfill all clerical duties including filing, faxing, copying,
dictating, and contributed to the spirit of teamwork at both
company and property levels.
. Execute along with performing data entry in the One Site Systems
with the daily preparation of lease contracts for future or renewal
tenants (residential/commercial).
. Handle all details for move-ins and move-outs, with special
attention to apartment inspection check-ins and checkouts.
Wachovia Corporation Columbia, SC
2007-2009
Financial Specialist II
Responsible for the upkeep of banker consumers accounts in the
surrounding network and to endure professional banking decision making
skills to conclude a helpful and successful outcome.
. Receive inbound and outbound calls for preferred Wachovia
customers.
. Practice necessary measures to maintain the security of customers
banking information.
. Execute every measure that the customer is inquiring and trying to
achieve.
. Consecutive analytical problem solving.
. Demonstrate/Perform continuous data-base entry and financial
adjustments as inquired along with possible up-sale of
features/products that will be beneficial to the customer.
. Provide unmatched customer service which they are valued as a
customer, and to make sure all needs/wants are met to the best of
my ability.
Barry Better Menswear Fayetteville, NC
2005-2007
Sales Manager-Assistant Manager II
. Created a friendly and relaxed atmosphere.
. Overseer of closing procedures and nightly financial sales audit.
. Withheld company expectations and sales goals.
. Assisted with interviews alongside the GM (General Manager).
. Overseer of events and projects that principle in the increase
of sale numbers.
. Created a wardrobe decorum that signifies each client's
presentation, physique, and preference.
. Maintained excellent professional customer care.
Relevant Educational Experience
Fayetteville State University Fayetteville, NC
2007
Major: Psychology
Minor: Sociology
W.J. Keenan High School Columbia, SC
Graduation Date: June 2001
-References and Supporting Documentation
Furnished Upon Request-
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