Management Customer Service

Organization Development

Organization Assessment and Design . Talent Management .

Strategic HR/OD Change

Management . Culture, Leadership, and Management Development

. Helping organizations execute. Helping people perform. Helping everyone

navigate through change.

. Management experience. Consulting experience. Training experience.

M.S.O.D.

. Critical thinking skills. Analytical skills. Platform, public speaking,

and facilitation skills.

. Insightful. Innovative. Influential. Recognized for making

differentiating contributions.

. Operating Model: Strategy >> Organizational Capabilities >> Structure /

Process / Culture / Talent

Professional Experience

Follett school & library group (McHenry, IL) 2/12 - Present

Director, Talent Management

Responsible for directing the human capital management and organization

development activities in support of four business units, ~ $700MM and ~

1900 associates.

Executed the corporate executive level 9-Box talent review process,

facilitating executive assessments and across-business unit calibrations of

performance, learning agility, risk of loss, promotability, succession

planning, and developmental opportunities.

Integrated four diverse performance management schemes (embedded in four

diverse operating cultures) into one consolidated framework to facilitate

group-level culture-building and shared services efficiency.

Follett Software Company (McHenry, IL) 2008 - 2/2012

Director, HR/OD (Client Services)

Responsible for HR Business Partnering with executive management team and

providing organization development support for strategic acquisitions and

initiatives, organization design, leadership and management development,

change management and executive messaging.

Provided executive-level organization design expertise and direction to

several organizational restructures, aligning structure and resources to

strategy, enabling aggressive organic growth as well as positioning the

organization for integrating strategic acquisitions.

Collaborated with the Services & Operations VP to execute a strategic

restructuring; result was a savings of $2.5MM in a single fiscal year.

This project involved a complex realignment of resources as well as self-

funding the creation of a new customer relationship management department.

Planning included exploring operational gaps and pain points and

stakeholder socialization; implementation included change management, team

development, and process improvement activities. This VP was promoted in

April 2011 to President; she has added me to her Executive Management Team

to provide strategic OD support.

Sears Holdings Corporation (Hoffman Estates, IL) 2005 - 2008

Director, Organization Effectiveness (1/08 - 8/08)

Manager, Organization Effectiveness (11/05 - 12/07)

Responsible for providing organization development interventions, tools,

and consultation to business unit leaders, including organization design,

change management, leadership development, and performance consulting.

Lead designer, facilitator, and presenter of two "dinner and a day"

developmental sessions on systems thinking for the ELT (Executive

Leadership Team - the Top 200 SHC executives). Sessions included a

simultaneous running of 24 "Beer Game" simulations, an interactive MBA-

level content presentation, customized case studies, systems thinking

tools, and application to enterprise top 10 Roadmap projects. These

sessions were at the direction of the CEO; post-session CEO comment was

"exceeded expectations."

Performance by Design Consulting (Elgin, IL) 2004-2005

Practice Director and Founder

Organization development consulting practice specializing in organization

assessment, diagnosis, and design, change management, and teambuilding.

Designed and directed an organizational SWOT survey of a $4B business unit.

Analyzed data to determine business unit strengths, capability gaps, and

process pain points. Facilitated feedback and action planning sessions.

Federal Express (Schaumburg, IL and Buffalo Grove, IL) 1994 - 2003.

Senior Manager - Organization Development 2000 - 2003

Responsible for diagnosing performance constraints and opportunities and

designing interventions to enhance performance capabilities and quality of

work life.

Three-year engagement with a regional vice president (12000 employees, $1B

annual budget); provided executive coaching, change management and

management development services. Region achieved a number one ranking in

customer service, productivity, and people measurements; received

corporate recognition in 2001 as recipient of the prestigious Five Star

Award.

At-Large Contributions

Blog Author, johnponders ~ about life at work, mostly.

www.johnponders.com

Board Director, BEST TRANSPORTATION SERVICES, INC. Bolingbrook, IL (2007

- present)

Conference Presenter, Cultivating and Managing Change in an Organization

and Strategic Planning That Works for Small Clubs. Impact 2012: The Next

Five Years; BOYS AND GIRLS CLUBS Midwest Leadership Conference. (2008)

Conference Presenter, Culture Doesn't Matter. 2006 Annual Education

Management and Exposition; NATIONAL PRIVATE TRUCK COUNCIL. (2006)

Published Opinion, Just Do It Doesn't Get It Done. TRANSPORT TOPICS.

(2005)

Guest Lecturer, Systems Thinking and Causal Loops: An Application. LOYOLA

UNIVERSITY CHICAGO, Organization Development classes (Chicago, 2000-2003)

Conference Presenter, Overcoming Defensiveness to Organizationally Learn:

Productive Reasoning in Action. Knowledge Management Conference; CENTER

FOR CORPORATE LEARNING. (1998)

Bereavement Volunteer, FOX VALLEY HOSPICE, Geneva, IL (2000 - 2006)

Certifications

Profilor (mulit-rater feedback tool); Personnel Decisions International

(2007)

Myers-Briggs Type Indicator (MBTI); Consulting Psychologists Press (1998)

Covey 7 Habits Workshop; Franklin-Covey (1998)

Experience Using

Lominger Competencies

Successfactors

Stories (culled from research and life) that teach lessons that have impact

and are "sticky" (memorable).

Education

Loyola University Chicago, Chicago, IL

Master of Science in Organization Development, 1997

University of Illinois-Chicago, Chicago, IL

Bachelor of Science in Business Administration, 1977 (Major: Economics)

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