Engineer Software
Resume:
CHARLES E. BRASWELL
Teaneck, NJ, *****
*******.********@*****.***
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PROFILE SUMMARY
Quality focused IT support professional with ability to create and deliver
solutions that meet corporate objectives tied to business and technology
performance. Comfortable operating in a wide variety of platforms and
technology environments. Effective communicator; able to explain complex
processes, in easy to understand terms for end users. Skilled in proactive
resolution and of critical hardware, software technical issues.
TECHNICAL SKILLS
Software: Window XP/NT, NAS, Vax Vms - Transmit, Released, Monitored
Queues, Transferred Information, AS400, SPDE, Solmonitor, Moveit, Dameware,
VMware, Remote Desk Top, WS-ftp pro, Bprint/URL, Autotask, Mars,
Prodcluster, MS Outlook, OS/MVS/XA, JESII, TSO/ISPF, SDSF, OMEGAMON,
ROSCOE, TMS, JCL
Hardware:
IBM 3090, 3083, 4381, 3705, 3274 Controllers, 3420 Tape, Cartridge Drives,
IBM 3800, 9700, and 4000 Series - Simplex. Duplex. Laser Printers
AREAS OF EXPERTISE
TECHNICAL SUPPORT
V Provided client support and technical issue resolution via E-Mail,
phone and other electronic medium.
V Provided training to clients in the use of system and applications.
V Obtained general understanding of OS and application operations
related to company offered services.
V Identified, corrected or advised, on operational issues in client
computer systems.
V Set up equipment for employee use, performing or ensuring proper
installation of cable, operating systems, and appropriate software.
V Maintained record of daily data communication transactions, problems
and remedial action taken, and installation activities.
V Read technical manuals, conferred with users, and conducted computer
diagnostics to investigate and resolve problems and to provide
technical assistance and support.
V Conferred with staff, users, and management to establish requirements
for new systems or modifications.
V Referred major hardware or software problems or defective products to
vendors or technicians for service.
V Prepared evaluations of software or hardware, and recommend
improvements or upgrades.
TECHNICAL CLIENT RELATIONS MANAGEMENT
V Interacted with customers to provide them with information to address
inquiries regarding products and services.
V Resolved customer's technical issues and channeled referrals to the
appropriate representatives or departments.
Charles Braswell tel: 201-***-****
*******.********@*****.*** page 2
EDUCATION
AVTI (American Vocational Technology Institute) Hackensack, NJ
2011
Certificate of Completion (PC/LAN Technical Support)
Topics: A+, Network+, Security+, Windows Server and CCNA.
Computer Learning Center, Paramus, NJ
Certificate in Microcomputer Business Systems
Word Perfect 5.1, Excel for Windows and Novell Netware Administration
Empire Technical School Institute, East Orange, NJ
Certificate in Programming
EXPERIENCE
BOWNE TECHNOLOGY ENTERPRISE, West Caldwell, NJ
1996 - 2010
E Center Engineer / First Level Support
V Monitored all computer equipment via system consoles. Thru Windows
2003 Platform and server activity thru oracle monitoring/solarwinds.
V Ran scripts, copied/moved data to or from hard disk or directory,
monitored and troubleshooted, archived and assigned tickets for
production files.
V Monitored emails for errors, disk space, requests and new procedures.
V Sent regular updates of current files on the front-end servers and
Production Directories for various clients.
V Recorded and tracked problem events, followed up to ensure resolution
and/or escalated to Level 2 support as necessary.
V Contacted clients directly when necessary to resend files, and/or
inform them of production delays.
V Reset and monitored applications on various production servers.
V Escalated problems such as server down, low disk space, programs not
working, bad data files to the correct support group, Department
Heads, or Help Desk as necessary.
V Checked error and report logs for possible cause of failures, errors
and terminations of files; took action as needed.
V Pinged and Traced/IP server addresses as needed to resolve critical
issues.
US POSTAL SERVICE, Paterson, NJ
1992 - 1996
Mail Clerk
V Operated bar code and optical character reader machines.
V Sorted and distributed mail.
OTHER CAREER RELATED EXPERIENCE
First Fidelity Bank/Wells Fargo, Newark, NJ
Senior Operator/Supervisor
V Operated the IBM Main Frame OS/MVS/XA.
V Resolved control messages; managed functions such as Loading Tapes,
Cards, Disk Packs and Paper; performed System backups, System IPL and
User Retrievals.
V Monitored and controlled user job traffic; manufactured Production
Control including Material Control, Production, Scheduling, and Report
Breakdown.
V Expedited accurate and smooth turnover of assignments.
Seasonal Jobs; 2010 - 2013
Target:
DGL Computers
UPS - (United Parcel Service)
SYSTEMP, Edison, NJ
Computer Operator (Systems, Print Pool, Tape Pool, Console and Reports
Distribution
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