Sales Manager

SUMMARY OF QUALIFICATIONS:

. Over * years of on-site and web-based training experience.

. Over 12 years in the telecommunications and computer software

industries.

. Over 12 years of extensive expertise in networking with a variety of

individuals and developing and nurturing partnerships in private and

non-profit sectors.

. Over 17 years of well-developed public speaking, presentation, and

interpersonal relationship skills; able to effectively interact and

motivate all levels of an organization.

PROFESSIONAL EXPERIENCE:

Regional Software Facilitator (Contractor), Capital One Bank, Mid-Atlantic,

2013 - Present

. Successfully deliver new technologies to tellers and branch managers.

. Demonstrate strong facilitation skills to reinforce banking and

financial services policies.

. Highly rated by participants among participants as one of the 'Best

Instructors'.

Licensed Insurance Agent/Team Trainer, National Teachers Associates, Mid-

Atlantic Region, 2012 - Present

. Licensed as an Insurance Professional & Team Trainer in Maryland,

District of Columbia, and Virginia.

. Ranked Top 5 in the United States for Rookie of the Year (2012 -

2013).

. Recognized with having the Most Referrals in the Mid-Atlantic Region.

. Specializes in sharing Insurance expertise to Educators, Government

Employees, and Self-Employed Persons.

Channel Marketing Trainer, Exent Technologies, Mid-Atlantic Region, 2010 -

2012

. Contributed to 62 percent increase in annual revenue by training over

800 call center sales representatives in multiple regions throughout

the United States.

. Executed various training methods including one-on-one coaching and

group training sessions.

. Consistently provided feedback from call center representatives that

will enhance the usability and functionality of our web-based software

product resulting in greater sales support for representatives & major

product enhancements for customers.

. Effectively collaborated with internal channel marketing team to

update marketing & sales materials.

. Successfully created & executed marketing programs with channel

partners, Verizon Communications & Frontier Communications.

Professional Services Consultant/Trainer, Social Solutions, Incorporated,

New York, New York, 2007 - 2010

. Successfully provided Efforts To Outcomes (ETO) software training,

software implementation, and outcomes consulting services to over 88

different foundations and social services agencies.

. Increased client satisfaction from 'Very Dissatisfied' to 'Satisfied'

with major client.

. Educated and proposed product upgrades available beyond "first-sale"

resulting in a client software project totaling over $87,000.

. Received bonuses for referring prospective clients by implementing

marketing efforts of ETO Software to non-profits, government agencies,

and foundations desiring to be outcome-oriented organizations.

National Urban Fellow, NorthPoint Health & Wellness, Minneapolis,

Minnesota, 2006 - 2007

. Successfully convinced senior management to invest in a new

fundraising system after conducting a needs assessment of the

organization.

. Proactively developed and maintained eight new key relationships with

community partners to better position the organization in the

community.

Existing Account Executive, eTapestry, Indianapolis, Indiana, 2005 - 2006

. Provided basic technical support to software users including

personalized online trainings on new features and functionalities.

. Successfully developed and managed over 350 relationships with key

fundraising executives at medium and large non-profit organizations.

. Reached and exceeded monthly sales targets by 110 percent by

establishing strong relationships and utilizing consultative selling

skills.

Account Manager, TelSpan Conferencing, Indianapolis, Indiana, 2003 - 2005

. Successfully obtained four - five new corporate clients each month

through cold-calling, referrals, and networking.

. Consistently managed existing accounts by focusing on customer

service, retention, and growth.

Verizon Communications, Westfield, Indiana & Richmond, Virginia, 2000 -

2003

Account Manager

. Proactively managed 350 contacts to increase quality, customer

retention and revenue growth.

. Engaged and directed team to ensure customer needs were addressed,

close proposed sales, and respond to competitive threats.

Metrics Analyst

. Performed analytical studies for parity requirements and maintenance

results.

. Evaluated and ensured the reliability and quality of metrics with

monthly Wholesale Quality Assurance Plans (WQAP).

Underwriter, Chubb Group of Insurance Companies, District of Columbia, 1997

- 1999

. Managed the growth of approximately $2.5 million in renewal premium

for middle/small business accounts. In addition, responsible for

prospecting and underwriting all new business lines in the

middle/small market business segments, while underwriting renewals.

. Weighed the risks associated with a prospective customer's business,

determined if the business met Chubb's criteria of acceptability,

negotiated terms, and determined pricing.

CIVIC EXPERIENCE:

United Way National Capital Area Campaign Coordinator, Chubb Group of

Insurance Companies, District of Columbia, 1997 - 1998

. Recruited and supervised eight employees for organization's largest

fundraising campaign.

. Secured over $40,000 in three months.

. Recorded the highest participation rate in the history of the office.

. Received honorable mention in the Special Events category for the

first time.

. Individually honored with the Platinum Award for increase in annual

giving levels.

EDUCATION:

. Six Sigma Green Belt Professional Certificate, Villanova University

. Master in Public Administration, Baruch College, School of Public

Affairs, City University of New York (CUNY), New York, New York

. Bachelor of Science, Double Major, Business Administration and

Accounting, Bennett College for Women, Greensboro, North Carolina

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