Customer Service Manager

Carla D. Powers

**** ******** *** *** ***** CA 95757 585-

***-****

aca8wk@r.postjobfree.com

Objective: To become an active member of your company

Experience:

The Connection Customer Service Rep.

2012-2013

Customer service representative, take client calls and assist them by providing information and

advising them on procedures and products.

A.I.M. Personal Health Assistant

2012-2013

Home care provider, I assist my patients with their daily tasks of caring for themselves.

Airwolf Express Inc. Dispatcher/HR Rep.

2003-2012

• Interviewed potential drivers, processed paperwork related to hiring of drivers, benefits, payroll,

personal changes, training, terminations, maintained HR board with postings required by law.

• Developed and maintained programs for disbursement of freight for on time deliveries

• Responsible for daily operations of the dispatch team. To include scheduling, taking orders, resolving

problems and data imputing. Provided a high quality of customer service to ensure return business from our

clients.

• Pacific Ridge Petroleum Inc. General Manager

1999-2003

• Responsible for all aspects of the business. Interviewed, hired, trained and terminated employees.

Maintained all documentation required for hiring, training, maintenance and customer service.

• Completed daily bookkeeping, bank deposits, payroll and maintained proper level of merchandise.

• Attended food fairs to find best products and pricing for the company.

• Arco/Prestige Stations Inc. Manager/Company Trainer

1989-1999

• Developed and managed one of two training centers for the company. Conducted training classes for

several levels of management to include interviewing, hiring, training employees and maintaining

personnel files as required by law.

• Mentored over thirty management employees over a two year period to achieve their goals in

management.

• Internal Revenue Line worker

1988-1989

• Assistant supervisor in my department, trained new employees on care and operation of equipment.

Responsible for distribution of customer orders.

K-Mart Corp. Supervisor/Merchandiser

1983-1988

• Supervised employees on daily operation. Responsible for the ordering of merchandise, and

disbursement of payroll.

• Maintained a high level of customer service and public relations.

AAFES Assistant Manager

1979-1981

• Supervised cashiers at main BX on Elmendorf AFB. Trained new cashiers and provided

mentoring as required

• Was relief manager for several locations.

Maintained stock levels, scheduling and banking.

Jams Restaurant Manager

1978-1979

• Daily operation duties to include banking, maintaining stock levels, hiring employees.

• Training and customer service.

Education:

• Licensed Practical Nurse by state of New York

• Certified Instructor for Zenger Miller Frontline Management

References available

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