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Customer Service Manager

Location:
Charlotte, NC
Posted:
November 25, 2013

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Resume:

Cha’Tondra Jones

**** ********** ******* **. *** N

Charlotte, NC 28216

Mobile: 937-***-**** Home: 980-***-****

_Senior Sales Manager

Track record of success in optimizing performance of Multi-Million dollar assets.

Synopsis Seeking a challenging position in a dynamic environment that focus on

building strategic relationships with clients and promotes customer satisfactions while achieving

personal and company goals.

Work Experience

2013- Current Snelling Staffing Sales and Marketing- Charlotte, NC

Prepare a weekly profit report from marketing resources. Update company website with all new, used, and sales items. Set

up visual space plans in showroom. Create Giza layout’s for clients that have a need for space planning. Assist will

company payroll, acquisitions, invoicing, marketing, filing, and maintain a $50,000 dollar sales quota.

2010- Current Accounting Solutions Office Manager - Charlotte, NC

Review prior year’s tax returns for any error or exemptions that were not applied on the behalf of the client. Prepare all

documents for preparation to files annual or quarterly tax returns. Assist clients with obtaining the proper document to file

Schedule C forms, and assist with any IRS audits.

20010-2013 Life Uniform Assistant Manager - Charlotte, NC

Orientate new employees and conduct onsite training. Prepare on-boarding documents to keep on file. Create visual rests

of the store to comply with the company’s layout. Complete and submit payroll for all staff. Work hand and hand with the

regional manager to update weekly profit and loss reports. Send out flies via fax and email as part of marketing the

business.

2009-2010 SFI Inc. Security operations and HR Assistant - Charlotte, NC

Administer and monitor orientation for new hires, including employee benefits and salary records. Conduct new hire

orientation for on boarding process. Prepare narratives for investigation on compromised investment accounts. Create

badges for all new employees, and termination process. Create a daily report of all corporate travel executives and

CEO’s.

2004- 2008 Capital Enterprises Office manager and Underwriter/ Property Preservation - Dayton Ohio

Ensure property inspections are completed in accordance with state, federal, and agency guidelines. Ensure properties are

secure and maintained, review and approve property preservation bids for repair. Maintain compliance to investor

guidelines, review and approve invoices, assist with the oversight of the Property Preservation Vendors. And alerts

Supervisor of potential loss/litigation to reduce REO expenses and mitigate losses.

2003-2008 Insurance Warehouse Underwriter Assistant/ Tax prepare - Dayton, Ohio

Provides assistance as required by the underwriting unit to support renewal and new business activities. Gather and

organizes information and report loss, runs, risk assessments, and loss ratings that support the underwriting decision.

Review incoming insurance applications for accuracy, computation of rates and premiums, and completeness. Train and

complete continuing educations for upcoming tax year.

Education

2010-2013 Strayer University, Charlotte NC

Major: Computer Information Systems

Minor: Web Development and Software Engineering

Degree Received: Associates Degree Overall GPA: 3.1

Skills SAP, QuickBooks, CRM, Word Press, Oracle, CAD, GIZA, ADP, Linux, Drake, Lenel, Kronos, Tenant

Pro, Desk Top Underwriting Marketing, PeopleSoft, Excel, Power Point, Word, Access, Accounts Payable, Data-

Entry Accounts Receivable, 10 Key Calculator, E-commerce, Invoicing, Spreadsheets, Insurance, Collections, Audit,

Inventory, Purchasing, Acquisition, Payroll, Scheduling, Customer service, visual merchandising, data-entry, public tax

accounting, loss mitigation, dispatching, transcription, leasing, customer service, sales, space planning.

References Receive upon request



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