Human Resources Management
Resume:
William J. Thompson
**** *. ****** ****** **** Jr. Blvd., Denver, CO 80238
Email: aca8po@r.postjobfree.com
SUMMARY:
• Range of HR experience, including employee relations training and development, and full cycle recruiting,
• Extensive employee relations knowledge and expertise, including law and policy interpretation, conflict resolution and
performance management
• Experience establishing and maintaining professional relationships with various clientele
• Experience developing and presenting training materials and curriculum
• Management experience, including HR functions, product ordering, budgeting and staff management
• Event planning experience
PROFESSIONAL EXPERIENCE:
January 12 – present CHILDREN’S HOSPITAL COLORADO Aurora, CO
Client Service Manager
• Serve as a consultant and coach in the areas of change management, talent acquisition & development, goal setting and
performance management and balance management needs with employee advocacy
• Interpret appropriate application of HR policies and/or procedures while facilitating positive employee relations
outcomes. Consult with leaders in managing complex employee relations issues and partner with the client to determine
the best strategy for managing and resolving the concern. Serve as a subject matter expert and coach to leadership and
advocate and coach to employees on employment related issues
• Partner with all levels of designated client groups (from front line staff to senior leaders/executives) to develop and
implement human resource strategies and programs that are in alignment with organizational objectives
• Provide guidance and input regarding development, restructure, and redeployment activities within the client group and
provide recommendations on structure, key processes and job roles to meet the client’s human resources needs
• Support execution of core HR processes within client groups including goal setting, performance management,
compensation planning, staffing, succession planning and leadership & staff development and identify opportunities to
bring best practice ideas for improvement within the broader organization as well as within client groups
• Work closely with management and staff to improve work relationships, build morale, increase productivity and retention
and create and sustain a culture of accountability and ownership
• Engage and partner with other specialist human resources staff in contracting and delivering best practice services to the
client and support organization wide HR strategies and initiatives
September 10 December 11 REGIS UNIVERSITY Denver, CO
Assistant Director, Employee Relations, Employment and Training
• Responsible for planning, strategy development and overall management of employee relations, training and employment
programs
• Developed and recommended new and/or improved policies and plans regarding employee relations and employment
while ensuring compliance with all federal, state and local regulations and laws
• Consulted with managers in the use of corrective actions to address job performance and other behavioral issues
• Conducted investigations into a variety of employee related issues, incidents and complaints
• Resolved disputes and recommended appropriate actions
• Conducted exit interviews, analyzed data and made recommendations to address areas of concern
• Processed employee complaints and grievances in compliance with University policy
January 07 September 10 COLORADO STATE UNIVERSITY Fort Collins, CO
Employee Relations Manager
• Served as the initial point of contact for department managers in the areas of employee relations, performance
management and discipline
• Advised managers on employee issues that interfered with an employee’s ability to perform duties such as work
performance and problems associated with interpersonal relationships
• Oversaw the state classified performance management program (evaluation program) and advised/assisted departments
in the proper handling of complaints and/or grievances
• Consulted with departments on allegations of discrimination, sexual harassment or ADA issues and collaborated with the
University Office of Equal Opportunity to achieve resolution
• Developed and provided training on various HR topics, including Employment Law 101 and Leave Management
• Coordinated employee leave programs associated with Workers’ Compensation situations, such as sick leave, injury leave
and FMLA
• Served on various standing and ad hoc University and State committees, including search committees, work/life team,
etc.
• Planned and executed departmental employee recognition programs, including employee appreciation
February 06 December 06 FLYING STAR CAFES Albuquerque, NM
Director of Training
• Developed, revised and delivered trainings for managers, including employee relations and legal compliance
• Advised managers on the process for handling employee relations issues
• Researched and prepared materials for company policy changes
• Ensured training manuals were accurate and updated
• Coordinated training of new store employees, as well as certified trainer meetings
• Assisted in the coordination and success of job fairs, including on site interviews for qualified applicants
• Utilized connections to recruit management candidates and front line staff
June 03 February 06 UNIVERSITY OF NEW MEXICO Albuquerque, NM
Human Resources Consultant (HR Generalist)
• Provided a range of generalist support and problem resolution to an assigned client group including implementation of
FMLA and catastrophic leave policies, compliance with ADA, FLSA, and other related regulations and internal policies
• Served as initial point of advice, problem resolution, and facilitation in the areas of employee relations, performance
management, and employee discipline, which included advising both employees and management regarding employee
relations policies, procedures, and documentation as well as researching, identifying, and analyzing specific employee
relations concerns and making appropriate recommendations to client management
• Interacted and consulted with hiring officials in the planning, approval, and implementation of staffing projections,
recruitment strategies, underutilization goals, posting/advertising, screening and applicant pool development,
requisition/applicant tracking, and selection support
• Assisted with and facilitated the design of proactive staffing plans and succession plans
• Monitored and reviewed department adherence to recruitment/selection policy and procedure and regulatory compliance
issues and approved formal offers of hire, including underutilization/diversity goals
• Consulted with client constituencies regarding application of all aspects of staff compensation policies, guidelines, and
procedures and worked with constituents to resolve compensation issues within policy parameters
• Undertook research into operating policy and procedure issues and participated as appropriate in the development or
revision of operating policy and procedures; analyzed and prepared recommendations to management on specific policy
related issues, as appropriate
• Developed, designed, and presented in service and general training to client representatives with regards to general and
specific human resources policies, procedures, and documentation
• Helped managers navigate University union contracts and union grievance procedures
May 00 May 03 FLYING STAR CAFES Albuquerque, NM
Manager
• Accountable for the operations of a $3M+ café, including meeting labor and sale objectives, upholding internal
inspection standards and all aspects of customer service
• Counseled employees through progressive discipline and regular performance reviews
• Developed store managers’ knowledge of policies and employment law, with a focus on employee relations
• Supervised and managed a management team of 5 and a staff of approximately 40 employees
• Responsible for the recruitment, hiring and training of employees, including servers, cooks and bus staff
EDUCATION:
August 98 May 00 UNIVERSITY OF NEW MEXICO Albuquerque, NM
• Bachelor of Business Administration General Management concentration
August 03 December 06 UNIVERSITY OF NEW MEXICO Albuquerque, NM
• Master’s Degree in Business Administration 15 credits completed
REFERENCES:
Mike Wukitsch
Vice President and Chief Human Resources Officer – Children’s Hospital Colorado
13123 East 16th Avenue
Aurora, CO
aca8po@r.postjobfree.com
Tracy Hutton
Associate Director, Human Resource Services – Colorado State University
555 S. Howes Street
Fort Collins, CO
aca8po@r.postjobfree.com
Joyce McCarthy
Program Operations Director, HR Department Administration – University of New Mexico
1700 Lomas NE
Albuquerque, NM
aca8po@r.postjobfree.com
Glenda Fagan
Director of Human Resources, Flying Star Cafes
2701 Broadway NE
Albuquerque, NM
aca8po@r.postjobfree.com
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