Customer Service Representative
Resume:
Troy D. McCormick Jr.
New Orleans, La. 70127
aca8ow@r.postjobfree.com
Objective Showcase my superior talents, knowledge, experience, and energy
from a finely tuned management perspective. It
is my hope to be effectively utilized to help
increase company marketability and/or
profitability.
Education University of Southern Mississippi
August 2003 - December 2007
Bachelors of Science in Sports Administration
and Management
Work Experience Hospital Housekeeping Systems
Lead Assistant Director (Tulane Medical
Center)
- Directly responsible for managing and
coaching 70 FTEs on quality control,
infectious control regulations, waste
management, and overall cleanliness of a 200+
bed facility
- Primary responsibilities include managing and
implementing strategies to complete floor
care projects within a 500,000 square foot
facility
- Develop, implement, and conduct protocols for
cleaning at a takeover facility
- Profound knowledge with Takeover Accounts
Assistant Director (Ochsner Medical Center
Westbank)
- Directly responsible for managing and
coaching 36 FTEs on quality control,
infectious control regulations, waste
management, and overall cleanliness of
facility
- Responsibilities included but not limited to
floor care, payroll, supplies ordering, and
relationship building with hospital
administration
The Sherwin Williams Company
Store Manager (Lakeview Location - New
Orleans, La.)
Responsibilities included developing and
implementing marketing plans based on marketing
conditions, assist in conducting market
research studies to assist in developing
marketing plans and strategies for the store to
include:
- Profiling key competition in the market
- Profiling potential customers by type and
estimated sales volume
Accomplishments
- Increased Margin percentage by 25% during my
first complete quarter with the company
Sanderson Farms Inc.
Management Trainee
Job Description: To become keenly familiar with
training and supervising experiences at all
levels of the organization, from
breeder/hatchery operations to slaughter
operations.
Walmart.com
Customer Service Representative
Job Description: Use my customer service skills
to effectively handle customer complaints,
questions, and concerns within the image of the
company.
Accomplishments
- Customer Service Representative of the month
for August of 2007
Interests and Alpha Phi Alpha Fraternity, Inc.
Activities Undergraduate Chapter Advisor 2007-2008
Undergraduate Chapter Intake Coordinator 2006-
2007
Graduate Chapter Alpha Youth Advisor 2006-2008
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