Customer Service Assistant

OBJECTIVE

. TO OBTAIN A CHALLENGING POSITION WHERE I CAN UTILIZE MY SKILL SET TO MEET

GOALS AND OBJECTIVES, AS WELL AS ACQUIRE ADDITIONAL SKILLS.

EDUCATION

WIDENER UNIVERSITY SCHOOL OF LAW ( WILMINGTON, DE ( J D. AWARDED MAY 2012

. Certificate: Business Law Certificate with honors.

. Honors: Journal of Law, Economics and Race - Senior Managing Editor, F

2011 - Sp 2012

. Activities: Philadelphia Sub-Regional Director - Mid Atlantic Black Law

Student Association, F 2011 -Sp 2012 ( Jessup International Moot Court

Competition, F 2011 -Sp 2012 ( Black Law Students Association President,

F 2010- Sp 2011 ( American Association for Justice Competition, Fall 2009

. Memberships: Alternative Dispute Resolution Society, F 2011 - Sp 2012 (

Phi Alpha Delta Law Fraternity, Fall 2009 - current ( American Bar

Association - Student Division, Fall 2009 - current.

Bloomsburg University ( Bloomsburg, PA ( M.S. awarded August 2007

. Program: Instructional Technology, corporate track

. Honors: Full Graduate Assistantship with full tuition scholarship

Bloomsburg University ( Bloomsburg, PA ( B.A. awarded May 2006

. Program: Criminal Justice

. Honors: Board of Governors full tuition scholarship ( Aaron Lorick essay

competition scholarship.

. Leadership: President: African Student Association 2005-2006 ( Vice

President: Black Law Student Association 2004-2005

LEGAL EXPERIENCE

LAW CLERK ( LAW OFFICE OF ALICIA AGUIRRE, YUMA, AZ ( MARCH 2013 -CURRENT.

. Responsibilities include drafting pleadings, motions, letters, other

court correspondence, and performing research and writing as needed.

Law Clerk (Public Defenders Office, Yuma, AZ ( Sept 2012 - Nov 2012.

. Volunteer - Worked with office attorneys on resolving various criminal

issues concerning indigent clients. Conducted research and client

interviews, discussed case strategy, and drafted appropriate documents.

Judicial Clerk ( U.S. Dist. Ct. of DE - H. Judge Thynge ( Aug 2011 - May

2012

. Drafted opinions, reports and recommendations, and case analysis for

arbirtration proceedings. Accompanied judge to court proceedings.

Faculty research assistant ( Widener Univ. School of Law ( Wilmington, DE

( Dec 2010 -Dec 2011.

Assisted Professor Robert Hayman on writing his book: Law and Disability,

by conducting research on the role of disability and the law in education.

The book is currently in pre-publication phase.

Faculty research assistant ( Widener Univ. School of Law ( Wilmington, DE (

Oct 2010 - Dec 2010

. Provided research assistant to law professor Hamermesh on his article:

The Changing Role and Nature of In-House and General Counsel: Who Let

You Into the House? 2012 Wis. L. Rev. 359.

Legal volunteer ( Medical Legal Project ( Widener Univ. School of

Law/Crozer -Chester Hospital ( Wilmington, DE / Chester, PA ( Aug 2011 -

Dec 2011

. Assisted attorneys working for Crozer-Chester MLP with various legal

tasks including drafting appeals documents, reviewing records, and

meeting with clients.

Legal Intern ( W. L. Gore and Associates ( Newark, DE ( June 2011 -Aug

2011

. Assisted in-house legal team with various legal projects including

developing training job aids, engaging in research and legal writing, and

assisting in reviewing and drafting contracts.

Summer Intern ( Philadelphia Legal Assistance ( Philadelphia, PA ( June

2010 -Aug 2010

. Joined the Family Law Unit as an advocate for indigent clients. Met with

clients on a daily basis and prepared motions and pleadings. Received an

award for being able to close over 60 cases, the entire assigned case

load, during this placement.

Summer Intern ( Philadelphia District Attorney's Office ( Philadelphia, PA

(June 2005 -Aug 2005

. Worked in the victim's services unit; Conducted data input for subpoenas;

Answered victim's questions and informed them of trial phases and their

role during trial.

INSTRUCTIONAL DESING EXPERIENCE

ADJUNCT FACULTY MEMBER ( ARIZONA WESTERN COLLEGE (YUMA, AZ ( AUG 2009 - MAY

2011

. Met with Administration of Justice faculty to propose a new course

covering Victimology. After board approval, developed curriculum, course

objectives, syllabus, and audio and visual materials to deliver the

course to students online.

Distance Education Instructional Coordinator ( Arizona Western College

(Yuma, AZ ( Feb 2009 - August 2009

. Met with faculty on a regular basis to discuss problems with online

course, and proposed solutions. Monitored all online courses to insure

compliance with the Distance Education Office's goals. Conducted in-

classroom and virtual online training to help faculty improve online

courses, and also encourage other faculty members to offer courses

online.

Trainer ( NCO Group (Yuma, AZ ( February 2008 - December 2009

. Worked as an in-classroom trainer of new customer service

representatives. Taught representatives effective ways to resolve

customers' issues related to technical problems with T-mobile products.

Followed up on the teams' progress on the floor. Provided feedback and

recommendations for improvement.

Intern, OCEAN (CMS) Developer ( KinderCare Distance Learning ( Bloomsburg,

PA( May 2007 - Sept 2007

. Integrated course material written by high school teachers in

disciplines such as

. Integrated courses such as History, accounting and various other courses

to the web based CMS as part of Keystone National High School.

Transferred information from production documents to the Content

Management System called OCEAN.

Graduate Assistant ( MSIT Dept. ( Bloomsburg University ( Sept 2006 - Aug

2007

. The MSIT Dept. was hired by Kellog's Company to revise existing machine

training manuals, and develop an e-learning training segment that

corresponded with manual. Initiated one-on-one employee training

sessions with Kellogg employees. Coordinated developmental meetings

between students working on the project and professionals. Utilized

various technology programs, such as Adobe Suite, Macromedia Flash, MS

Word and Lectora.

SKILLS: LEGAL

0. Legal research and writing.

0. Drafting legal documents including pleadings, court correspondence,

contracts, business agreements, and business organization documents.

0. Microsoft Office suit

SKILLS: INSTRUCTIONAL DESIGN

0. KNOWLEDGE OF ADULT LEARNING THEORIES AND INSTRUCTIONAL DESIGN MODELS

INCLUDING ADDIE.

0. Experience in using CMS including Blackboard, Lectora, Captivate, and

Articulate.

0. Experience using adobe suit, Lectora, and audio and video editing

software.

INTERESTS AND LANGUAGES

. Interested in writing, reading, working with computers, golfing, tennis,

and yoga.

. Speak and write Arabic fluently.

REFERENCES

. Available upon request.

asmahan akam

1512 W 32nd Place. Yuma, AZ 85365 ( 215-***-**** (

aca8n7@r.postjobfree.com

asmahan akam

1512 W 32nd Place. Yuma, AZ 85365 ( 215-***-**** (

aca8n7@r.postjobfree.com

asmahan akam

1512 W 32nd Place. Yuma, AZ 85365 ( 215-***-**** (

aca8n7@r.postjobfree.com

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