Customer Service Data Entry

N i kole Cotton ***** P rovidence D r, Un i t ***, Southf ield, M i

***** 248-***-**** n i k k i r ***@*****.***

Objective: To secure meaningful employment in the area of office administration, and customer

support services.

Profile: Extensive multi-tasking skills, in-depth customer service and telephone etiquette

experience, very detail oriented, dedicated and reliable, proficient in computer skills

including data entry, faxing, copying, filing, emailing PowerPoint, Excel, MS Outlook,

MS Word and office skills including multi-line switchboard knowledge.

Experience:

2013-2013 Trinity Senior Health- Data Entry/Administrative Asst.

• Provided assistance to management as needed

• Facilitated manuals for new system online update

• Entered updated contacts for health provider

demographics into computer.

ADECCO CS INC- Medical Records Auditor

2012-2013

• Reviewed clinic’s consumer charts for compliance with

the standards set by state, and federal

Medicaid/Medicare rules and regulations.

• Purged and implemented organization to documentation

within body of charts.

• Established pertinent missing documentation via patient

data records.

• Assisted administration as needed with inbound calls,

filing, and retrieving charts for physicians, as well as

keeping minutes for inters department meetings.

Aug. 11-Dec. 11 Ternes Purchasing Logistics L LC-Follow-up

Coordinator

• Providing follow-up for Ford service parts

• Collect and Review documents for Data Entry submission

• Inbound/Outbound customer phone support

1999-2007 Ford Motor Company- Assembler

• Met company’s daily production number goal.

• Effectively Identified and resolved problem interference.

• Worked with supervision to maintain strong communication

lines with employees, as well as quality control improvement.

Providence Hospital- Medical Records Clerks

1996.1999

Provided data entry and retrieval of medical Records

• Inbound/outbound multi-line telephone assistance, Inter/outer

office mailings.

• Maintained and updated filing system

REFERENCES AVAILABLE UPON REQUEST

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