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Customer Service Manager

Location:
Belfast, BFS, United Kingdom
Posted:
November 25, 2013

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Resume:

Career Objective

I am looking for a position that I can utilise my knowledge of Office

administration, Customer Services and Computers. I enjoy a challenging

work environment where my skills can be developed to a higher standard.

Key Skills

. Excellent oral, aural & written communication

. Excellent organisational, interpersonal and

intrapersonal skills

. Knowledge of (POS) & Labelling

. Knowledge of HACCP

. Computer literate with detailed knowledge of

Microsoft Office

. Work well as part of a team

. Able to work on own initiative

. Punctual, Confident and Determined person

Achievements

Throughout my studies I have completed 59 individual modules achieving the

highest grade in 50.

Education

2002 - 2006 Balbriggan Community College

Pine Ridge

Balbriggan, Co. Dublin

Further Education

2006 - 2009 Youthreach

Convent Lane

Rush, Co. Dublin

2009-2010 Whitehall College of Further

Education

Swords Road,

Co.Dublin

Qualifications

FETAC Level 6 Software

Systems

2009-2010

E.C.D.L

European Computing Driving Licence

2009

FETAC Level 5

Business

2008 -2009 Customer Service Spreadsheet methods Word

Processing Work Experience Communications Database

Methods Team Working French

Information and Administration

FETAC Level 4

2007-2008 Communications Computer Applications

Mathematics French

Art Work Experience

Data Entry Information Technology Skills

Woodcraft Child Development & Play

Caring for Children Personal Effectiveness

FETAC Level 3

2006-2007 Communications Computer Literacy

Mathematics French

Preparation for Work Personal Effectiveness

Woodcraft Child Development & Play

Caring for Children Art

Health Related Fitness

Work Experience

March 2009 St. Teresa's Primary School

Hamilton

Balbriggan, Co. Dublin

Duties: General office duties which involved sorting and distributing mail,

fielding incoming calls liaising with the public, staff and students.

Photocopying, computer work, filing and adhering to standard procedures put

in place by the school.

Work Experience

August 2010- 2012 Applegreen Lusk Southbound

Ballystrain,

Lusk, Co. Dublin

Duties: Responsible for stock control and rotation, cash handling and the

daily running of the business, I have learned many different till systems

as there were different areas run in the same building thus being able to

help if a certain area has large amounts of customers so that they could be

dealt with swiftly and also eliminating long queue times. I have worked in

Acafe cooking and preparing food, learning food safety and HACCP. I've

worked with lots of staff and hold a very good relationship with all of

them.

Work Experience

2012- Present Sunshine House,

Balbriggan,

Co. Dublin

Duties: General catering assistant, responsible for all aspects of the

lower grounds of the house i.e. children's /Volunteers dining rooms, staff

area, numerous pantries and refrigeration units that all had to be

maintained on a daily basis, preparing and serving food for children and

adults, adhering to HACCP and food safety regulations.

Referees

Mrs Erin Kelly, Mr John Deegan

Kitchen Manager, House Manager

Sunshine House, Sunshine House

Church Street, Church Street,

Balbriggan, Co. Dublin Balbriggan, Co. Dublin

Tel: (087-******* (On Request)



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