Customer Service Administrative Assistant
Resume:
Duerika Ingram
Indianapolis, IN 46214
Phone: 317-***-****
(Alternate) 317-***-****
Email: aca7zb@r.postjobfree.com
Objective
To obtain an entry-level paralegal position, customer service or clerical position where in I can
utilize my education and skills while allowing for professional growth and advancement.
Education and Professional Experience
Martin University
Indianapolis, IN
Bachelor’s Degree, Criminal Justice
Completed 2013
Brown Mackie College
Indianapolis, IN
Associates Degree, Paralegal
Completed 2011
Qualifications and Skills
• Proficient computer skills
• Possess excellent organization, time management and communication skills
• Ability to work independently as well as in a group/team setting
Work History
Administrative Assistant, A-Z Auto Transport
Indianapolis, IN
January 2009- Still Employed
• Part time work compiling truck invoice and transportation receipts
• Telephoned, faxed, and email various clients about truck deliveries and stops
• Answer all calls as well as made outbound calls to various trucking companies
Paralegal, Marion County Department of Child Services
Indianapolis, IN
June 2012- July 2013
• Compile 311 reports for various clients who need CPS history
• Answer phone calls, e-mails, and faxes dealing with CHINS cases
• Physically pulled and closed out CHINS cases
• Draft and Compose legal documents (i.e. 311 Request letter, and Motions)
Customer Service Rep, Stericycle
Indianapolis, IN
February 2011- June 2012
• Pharmaceutical company that deals with handling various drug and retail calls
• Take in calls from clients about their recall product also makes out bound calls to various
hospitals and pharmacies about recall products
Customer Service Representative, Catastrophic Management
Indianapolis, IN
October 2011- December 2011
• Seasonal position (a subsidiary of Allstate Insurance) in which clients called to put in
insurance claims for their homes, and vehicles when catastrophic events occur
• Call center environment where I took in inbound and outbound calls about clients
insurance claims, making sure the customer received their insurance checks
Legal Secretary, Marion County Health Department
Indianapolis, IN
January 2010- February 2011
• Worked in a legal environment, drafting and mailing out several certified letters to
homeowners to be summoned to court
• Typed the minutes for judge in court for the result of the demolition cases, and filed all the
old cases of demolitions
Senior Material
Handler, Genco
Indianapolis, IN
January 2008- January 2010
• Supervised, scheduled and coordinated the work of employees who load and unload material
within the storage facility
• Used Oracle systems to scan products for salvage or resale as well as use an RF scan gun to
store products
• Ensured procedures were adhered to, according to specifications
Aerator,ColorBox
Indianapolis, IN
February 2006-December 2007
• Fabricated a variety of cardboard packaging as well as made cardboard packaging boxes for
multiple clients
• Used multiple tools to assemble parts as well as test calibrate parts to product specifications
• Identified units that fail tests or fail tolerance levels as well as made repairs to units as
necessary
Senior Material Handler, Advanced Marketing
Services
Indianapolis, IN
December 2004-August 2006
• Used Oracle systems to scan products for salvage or resale, as well as used an RF scan-gun to
store products
• Ensured procedures were adhered to according to specifications, as well as prepared product,
for shipping
Material
Handler, HewittPackard
Indianapolis, IN
February 2002-December 2004
• Use the RF scan to locate parts to be sent out various companies and venders.
• Scanned computer, parts as well as prepared product for shipping through FedEx and UPS
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