Customer Service Supervisor

Evan T. Douglas

***** *********** ****

Hagerstown, Maryland 21740

Cell: 240-***-****

Home: 301-***-****

aca7yv@r.postjobfree.com

Objective:

To obtain employment with a company that will utilize my knowledge, skills and abilities.

Education:

GED Harpers Ferry Job Corps, January 2011

Business Technology Trade Certification - January 2011,

Harpers Ferry Job Corps, Harpers Ferry, WV

Hagerstown Community College.

Majoring in Computer Graphics

Certification:

IC3 Global Certification 2010, Harpers Ferry Job Corps, WV.

Consisting of, Basic Computing fundamentals, living online, and networking.

Skills and Abilities:

• Ability to utilize appropriate personal and work ethics in the use of a computer system, and use the internet as a resource for office information and research.

• Knowledge of applications and software, ie (Word, Excel, Access, Power Point).

• Ability to organize, prioritize and plan work, and manage appointments, reservations, and itinerary schedules.

• Ability to utilize office equipment, ie (photocopier and fax machine, computers).

• Certified with Mentor Maryland to work with individuals with physical and developmental disabilities.

• Customer Service, Strong phone communication educate.

Work Experience:

Currently Employed by Under Armor

August 15 2013 till current day.

Managing incoming and outgoing shipment.

Supervisor James Emanuel.: 410-***-****

Worked as a sales associate at Kmart.

October 2011 to January 2012

Cashier, stocked shelves and worked in warehouse. Holiday seasonal worker.

Supervisor Mr. John Spierenburg.: 301-***-****

Sales Associate, Cutco Inc., Hagerstown, Maryland: May, 2011 to 2011 Oct.

Set appointments to demonstrate products. Give oral and written presentation to customers. Write up sale invoices for purchases. Provided customer service.

Supervisor: David Ward 443-***-****)

Vector Control Health Department: April 2009 to Sept. 2010

House inspection, killing rats and pests, over the phone customer service, over the phone surveys, computer information organization. Supervisor: Mr. Furburt. 441-***-****

Junior Immigration Officer, Bermuda International Airport. St. Georges Bermuda:

Worked with Senior Immigration officers in collecting and organizing information for arriving and departing passengers. Summer Internship. May 2006 to August 2007.

Supervisor: Mr. Saunders (1-441-***-****)

Awards/Honors:

Employability Skills Certificate,

Most Outstanding Student of the Month Award

Volunteer Award.

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