JOSH A GILMAN

** *********** **

Cincinnati, OH *5246

419-***-****

aca7vw@r.postjobfree.com

OBJECTIVE

To obtain a position with a leading-edge company, which understands to

succeed requires personality as well as

technical skills.

SKILLS/SOFTWARE

EXPERIENCE

ITIL v3 CA7/11 SERVICENOW JES2 CICS

JOBTRAC

JCL CONTROL-M ZEKE/ZEBB ASSET MANAGEMENT ITSM

SDSF OPC INCIDENT MANAGEMENT CHANGE MANAGEMENT

RACF ISPF/ISDF PCANYWHERE SYSPLEX MVS BMC REMEDY

INFOMAN SYSVIEW NETVIEW GEMS(IBM) HMC

MAESTRO

TIVOLI/TWS CMDB ESP JAVASCRIPT

TSO

EMPLOYMENT

07/2013-PRESENT CATHOLIC HEALTH PARTNERS - Contract Position, Insight

Global - Cincinnati, OH

Provided oversight of the ServiceNow platform; responsible for

Continuous Service Improvement

of all applications (Change, Incident, Problem, Telebridge

(Twilio), Asset Management, CMDB, Service Catalog). This

includes form modifications, access control rules, business

rules, client scripts, UI policies, UI pages, new applications,

active directory loads and other scheduled jobs. Responsible

for training, responding to questions regarding the application.

Served as mentor for Process owners and technical liaison for

the Business and other IT departments.

07/2012-7/2013 LOGICALIS, Inc - Senior Delivery Consultant - Service-

Now/ITIL West Chester, OH

Responsibilities included managing customer onsite

Discovery workshops to gather

requirements. Tasked with understanding a Customer's

processes and providing guidance

for ITIL best practices as applied in the Service-Now

Platform. Managed the project

from beginning to end, acting as an engagement manager as

well as technical lead for

the project implementation. Delegated duties to junior

consultants as needed.

07/2007-07/2012 STERLING - Permanent, ITSM Administrator - Service-Now

Akron, OH

Responsible for the administration of the entire suite of

Service-Now service management

modules including Change, Incident and Problem as well as

all aspects of the Service-Now

application. Defining Users/Groups, applying access

control rules, creating UI policies, UI

actions, creating customizations via Javascript. Also,

management of SLAs, CMDB, Service

Catalog, reporting, customization of email notifications.

In addition, served as BMC Remedy Change administrator,

also defining users, maintaining the CMDB, designing Task

Templates, Change Templates, approval mappings and more.

Responsible for assessing Technical Services and Applications

Change requests; any changes such as adding new Servers, server

patches, rebooting servers, backups, modifying scripts.

Evaluate applications, and/or other hardware which would be

impacted by any change, and scheduled/communicated outage

windows. Environment was UNIX/LINUX based. Also schedule

complicated production batch schedules with Tivoli Workload

Scheduler. Position requires regular on call duties.

10/2005-07/2007 ACXIOM CORP - Permanent/Fulltime, Production Control

Analyst Chicago, IL

This client provides outsourcing services to a diverse

group of companies. It requires

Experience with many different scheduling packages, and

familiarity with each client's documentation,

oncall, and escalation procedures, as well as ACXIOM's own processes.

TSO, CA7/11, JOBTRAC, MAESTRO, TWS, some UNISYS, SDSF,

JHS, REMEDY are utilized. Corrected

simple job abends, working with JCL. Position requires great

attention to detail, and

proactive monitoring of LPARs

06/2005-10/2005 JPMORGAN-CHASE - Short-term Contract, Production

Operations Columbus, OH

Monitored operations consoles for 16 LPARs, all production.

Created tickets using PEREGRINE, then contacted vendor support

for tape drive issues, or any other system

Related issues. Monitored for issues with production batch

jobs, as impacted by system problems.

12/2004-06/2005 MEADWESTVACO - Short-term Contract, Production Batch

Scheduler Dayton, OH

Primary responsibilities center on scheduling production

jobs, for both Large-systems, and Distributed

systems, via OPC, CA7, and TWS(Maestro). Attend meetings for

Conversion of CA7 jobs, to OPC, as CA7 is being retired.

11/2001-08/2004 BANK OF AMERICA-Permanent/Fulltime, Production Control

Analyst Richmond, VA

This data center is one of the largest in the world; it

completes all data processing for the

entire East Coast Banking centers. Duties vary on a

nightly basis; production monitoring

is essential for current onlines which update everything

from ATM, to onsite teller PC's for

available balances. This job required extensive use of CA7/11,

and manipulation of JCL, much research and problem determination

required using CA7 to prevent production

problems. Omegamon used to determine CPU bottlenecks, enqueues,

etc. Served as

Communications Manager, in the capacity of coordinating on a

nightly basis San Francisco Data Center/Richmond Data

Center/Networking/Systems Management/IP sites as focal

point for problem management, and set facilitate bridge calls

for problem resolution. Awarded Corporate title of Operations

Officer after only twelve months of service. Scheduled with

Distributed Systems based TWS (Maestro), and OPC for Large

systems base.

04/2001-11/2001 TEKSYSTEMS, inc-Contract Position, Production Control

Analyst IBM Atlanta,GA

Responsible for maintaining Service Level Agreements for

large contracts such as Equifax,

GE. Each company was housed on its own LPAR, and required

use of different protocols

and software. Required CONTROL-M, CA-7/11, and ZEKE/ZEBB

usage. Corrected JCL errors, where possible, and

escalated accordingly. Main focus on customer region

availability, and familiarity with Customer processing schedules.

Some temporary

schedule changes.

01/2000-04/2001 INTELIDATA, inc-Permanent/Full Time, Production Control

Analyst Toledo, OH

This is a start-up Internet Banking Software Co. This

position was responsible for a number

Of duties. Responsible for maintaining CICS regions on

two small IBM mainframes, IPL's,

IML's, and RACF authorities. Also completed backups. Various

Production Control Projects, including creating Documentation

for all new Procedures, dealing with Production/Test Jobs, and

Conversions. Maintained/controlled all transmissions, via

ConnectDirect. Monitored Internet Website activity, via MS DOS

Pinging capability. Responsible for correcting abends when

possible, building/maintaining The CA/7 production

schedule/Control-M production schedule. Coordinated Planned

Outages with several partner companies and clients.

Followed/Implemented Change Control Procedures. Tracked all

Production issues, or related issues with an inter-company

Internet application, called KWEB. Also filled in for

HelpDesk occasionally, which was responsible for maintaining

Connectivity between Mainframe, Server, and Customer

interfaces, Gateways

06/99-01/2000 TEKSYSTEMS, inc-Contract Position, Production Control

Analyst IBM Atlanta,GA

Scheduled/Maintained over 100,000 jobs with Control-M

scheduling product. Worked on

Various Production Control projects, designed to maintain

IBM Standards. Was

Responsible for several ongoing projects, such as Problem

Tracking/Analyis for the entire

Production Control area, as well as Change

Tracking/Analysis. Follow established

Procedures and set up jobs for processing schedules for

optimal machine utilization.

02/99-6/99 TEKSYSTEMS,inc-Contract Position, Operations Analyst

TRW Indy, IN

Monitored all production processing on IBM Mainframe.

Corrected abends when necessary,

Insured timely completion of backups, downloads, report

processing. Recycled terminals,

Operated Tape Management System, some end-user support.

07/98-11/98 UTEK, inc-Contract Position, Operations Analyst

BANC ONE Columbus,OH

Responsible for monitoring several production systems.

Zeke/Zebb used for batch monitoring/restarts. Approved

special requests from Programmers, i.e. temporary program

changes, to resolve an abend of a job due to corrupt Data; and

where possible correct abends, editing JCL when necessary.

Also maintained Midrange Tandem systems, Data Express,

completing line checks and verifying successful NDM/FTP/EDI

transmissions.

05/98-7/98 ITR, inc-Contract Position, Operations Analyst

LOCKHEED-MARTIN Denver, CO

Monitored several platforms, using several different

scheduling packages. Insured quick

Response to abended jobs, and expedited to programmers

for corrections. Updated JCL;

Completed special program updates upon programmer/user

requests. Control-M used for batch monitoring/abend

resolution.

09/95-05/98 HUMANA,inc-Permanent/Full Time, Associate Scheduling

Specialist Louisville,KY

Responsible for monitoring all production processing on

IBM Mainframe to insure online

Availability. Work entailed problem determination and

resolution, fulfulling special

Processing requests, and providing customer service to

programmers and system users.

Jobs required much manipulation of CA7/11 schedules, and

job prerequisites/dependencies.

EDUCATION

ITIL Certified - 2012

ServiceNow Certified Administrator - 2012

KENT STATE UNIVERSITY, KENT, OH

Organizational Communication (2009-2011)

LIMA SENIOR HIGH SCHOOL, LIMA, OH

Diploma, 1992, Commencement Speaker

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