Customer Service Administrative Assistant

HEIDI BINZ

P.O. Box ***, ** Broad Street

Three Bridges, NJ 08887

Contact: 908-***-**** E-mail: **********@***.***

EXECUTIVE SECRETARY / ADMINISTRATIVE ASSISTANT

Offering Advanced Skills and a Record of Consistent, High-Quality

Performance with more than 10 years experience in an Executive and

Administrative Office Environment. Energetic self-starter with excellent

analytical, organizational and creative skills. Able to quickly learn new

software programs, policies and procedures.

EMPLOYMENT HISTORY

FERRELLGAS, THREE BRIDGES, NJ (Propane)

Aug 2012

CUSTOMER SERVICE SPECIALIST

Mar 2013

. Front office duties of answering high volume phone calls,

troubleshooting propane and billing issues with

Customers and contractors using PeopleSoft, Epay and company

proprietary computer software systems

. Assisted with many emergency situations during Sandy (storm) which

also resulted in an influx of calls

. Conveniently billed customers over the phone using Epay software

program

. Quickly able to research questions and problems through Oracle

PeopleSoft software and other sources

. Communicated quickly and efficiently with dispatch and drivers for

emergency and out of gas situations

. Assisted walk-in customers in a timely manner

. Strong communication skills both written and verbal

. Provide information to customers and prospects on available programs

and program enhancements

SKYLANDS ENERGY SERVICE, THREE BRIDGES, NJ (HVAC, Oil, Coal, Plumbing)

Nov 2009

ADMINISTRATIVE ASSISTANT, CUSTOMER SERVICE, BILLING, DISPATCH

May 2011

. Front office duties of billing, answering phones, customer service,

filing and mailing

. Singularly Supervised front office for five months before additional

help was hired for upcoming busy season

. Dispatch HVAC and Plumbing technician to their next location or

emergency call using 2-way radio

. Create work orders and tickets in proprietary computer software

. Prepare written work orders for HVAC and Plumbing technicians for next

day jobs

. Weigh and price customer coal pick-ups at the Three Bridges site

. Verbally convey pricing and billing information over phone for

Mastercard/Visa charges at on-site jobs

. Worked every other Saturday overtime hours during busy season (Winter)

. Streamlined billing process by creating a detailed Excel workbook

containing sheets and links to update pricing

. Refined filing system to be more efficient by attaching copes of

callback paperwork to original paperwork

. Created company templates for standard form letters, emails, documents

and mailings

. Post daily oil pricing

. Prepare weekly timecards (track vacations, time off and sick time)

LAKELAND PERSONNEL, BRIDGEWATER, NJ (Employment Agency)

Jun 2008

ADMINISTRATIVE ASSISTANT, SECRETARIAL, OFFICE, DATA ENTRY

Mar 2010

Various temporary office assignments ranging from Administrative, Customer

Service, Research, Sales, Front Desk Reception (date overlap due

Filing, Data Entry, Scanning and Telecommunications as follows:

to commitment to

K Hovnanian Four Seasons Adult Community Development, Bridgewater, NJ -

Secretary complete weekend

. Weekend front desk reception, answer and direct phone calls, make

follow-up calls project)

. Greet clients, show models and clubhouse as needed when busy

. Update WinTrax real estate database with new clients, current

information and delete duplicates

. General office duties (i.e., filing and other miscellaneous

assignments as necessary)

Adesa, Manville, NJ - General office, Auto Floor Coordinator (auction)

. Enter automotive sales and title information into computer system and

delete duplicates

. Distribute auto titles and billing paperwork to respective auto

dealers on auction floor

. Filing

Advance Studies in Medicine, Somerville, NJ

. Internet demographic research for oncology offices and hospitals

throughout United States

. Locate and contact head of departments throughout United States for

flyer distribution and postings on

upcoming oncology seminars and programs coming to their area via email

and faxed documents

. Follow-up calls for updated attendee information and faxing or

emailing forms for further seminar information,

sign-ups and updated postings

Maquet, Inc., Bound Brook/Bridgewater, NJ - Training Coordinator, Front

Desk Secretary

. Coordinate all aspects of training on Servo ventilation systems with

Biomedical Engineers (Trainers) at

the Bound Brook, NJ location and any off-site training at other

locations throughout the United States

. Create basic requirements and guidelines for preparation of off-site

training in the United States

. Administrative and front desk duties, direct phone calls, order

supplies for training and office

. Coordinate catering requirements

. Daily invoicing and resolving payment issues related to training

. Created MS Word standard forms, Excel workbooks with links and tabs

for tracking purposes, Outlook

signatures and a Training Certificate Form with drop-down menus

. Schedule and track meetings for all four conference rooms and

one training room

WEST PROPERTIES, FLEMINGTON, NJ

Aug 2004

EXECUTIVE ADMINISTRATIVE ASSISTANT/PROPERTY MANAGEMENT

Jan 2008

Reports to President (Owner)

. Created job description (this was a start up position)

. Complete projects and meet deadlines in a timely manner

. Research Internet for real estate market, tenant background,

references and credit checks

. Effectively set priorities, handle multiple assignments and projects

simultaneously

. Track renter's payment records, leases, late payments and

delinquencies

. Send follow-up correspondence and warnings as necessary for lease

increases and legal issues

. Schedule contractors and outside vendors for repairs and services, and

follow up of services provided

. Perform highly confidential and complex executive level administrative

support

. Coordinate owner's Outlook calendar, meetings and travel arrangements

UNITED JEWISH COMMUNITIES OF METROWEST NEW JERSEY, Whippany, NJ (non-

profit) Apr 2002

EXECUTIVE SECRETARY Aug 2004

Reports to Chief Operating Officer

. Supervise part-time employee for help with timely completion and

coordination of monthly

Executive and Board member meetings and various other projects

. Daily processing of pledge cards and mail for distribution and prompt

collection of donations to UJC and JCC's

. Maintain COO's Outlook calendar, coordinate appointments, meetings,

catering and travel arrangements

. Implement efficient procedures of operation (i.e., mail merges,

spreadsheets, forms and email groups)

. Update and maintain the Secretarial Information Reference book for

easy reference materials

. Keep timesheets for the department and inform COO of conflicts with

vacation and absences

. Assist with fundraising events as necessary (some overtime evenings

and occasional weekends)

. Designed computerized company letterhead, memo, and various forms

incorporating the corporate logo

for interoffice and outside organizational use in correspondence and

emails

. Reorganized computer and manual filing system for quick location of

folders and documents and trained others

. Substitute for Executive Vice President's Executive Secretary in

absence and assisted with large projects

. Fully coordinate monthly Executive and Board of Trustees meetings

which includes catering, handouts

and contact with approximately 250 Board members and 30 Executive

Committee members

. Collect current email addresses and fax numbers from Board and

Executive members to assemble group emails

to expedite meeting minutes and various attachments for member preview

before upcoming meeting

. Follow-up with all departments participating in the Executive and

Board meetings for submission of documents

in need of CEO/COO revision and final approvals for meeting

presentation

. Performed highly confidential and complex executive level

administrative support

. Processed expense reports in a timely manner to coincide with Payroll

SELECTIVE INSURANCE OF AMERICA, BRANCHVILLE, NJ

Dec 1998

MICROSYSTEMS ANALYST

Apr 2002

Reports to PC Support Manager

. Earned Service Excellence award for outstanding performance

. Resolved 760+ helpdesk calls in 1999

. Interact with a multi-server networked environment including 1000+

users

. Helped with rollout of 130+ laptops three weeks ahead of schedule

. Helped arrest the spread of the "I Love You" virus, limiting exposure

to approximately 5 or 6 PC's which

precluded significant damage to the LAN and local workstations,

avoiding significant downtime and lost data

. Quickly eliminated Selective employee Aetna healthcare request backlog

due to downtime by developing

a dial-up system for Selective's Human Resources to access the Aetna

US Healthcare database remotely

. Day-to-day advanced Helpdesk troubleshooting of computer workstations,

laptops, printers and peripheral devices

. Setup of new networked workstations, laptops, peripherals and

networked printers including data transfers

. Interact with management, co-workers, and outside vendors to resolve

outstanding issues, projects, equipment,

hardware/software requirements and issues to ensure employee day-to-

day productivity

. Track, update, open new, escalate or close user helpdesk calls using

Remedy software

EDUCATION

Fashion Institute of Technology, New York City, New York - Associate's

Degree in Applied Science (AS)

Track-On Technical Education Centers, Paramus, New Jersey - Computer

Network Training - Novell Netware

Caldwell College, Caldwell, New Jersey - Computer Information Systems (CIS)

program

Weichert Real Estate School - NJ Realtor License Program

SOFTWARE

Microsoft Office (Word, Excel, Powerpoint) Outlook, Lotus Notes, Remedy,

Oracle PeopleSoft, Total, Peachtree, E-Pay, Novell Netware, SAP basics,

Access basics, WinTrax (real estate), InfoSource, Windows 2000, XP & Vista,

Attachmate Extra, AS400 Mainframe, IE, AOL, Facebook, Craig's List,

MySpace, Reverbnation

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