Quality Assurance Technician

Leonard Garcia

**** *********, ******, ** *****, 949-***-****, aca7f3@r.postjobfree.com

OBJECTIVE

Seeking a challenging IPT/Network Engineer position in a growing company that can benefit from my excellent technical and

customer service/support skills coupled with enthusiasm for technology and determination that will lead to greater opportunities and

experience within the organization. I have the ability to handle multiple tasks while maintaining accuracy, quality and adapting to

meet deadlines. Can provide great team effort/collaborations or effectively independently. Eager to contribute skills, and maintain a

thirst to learn new innovative technologies that will ultimately lead to increased productivity and efficiency.

EXPERIENCE

3/23/2009 to PRESENT

Corinthian Colleges Inc/Everest College

Santa Ana/Anaheim CA

Network administrator

10/1/2012 TO present

Administrate networks for 2 college campuses – Anaheim and Santa Ana Ca. involving over 500 computers

Upgraded the Anaheim, CA campus copper network to a fiber optic network

Utilize, configure, troubleshoot & administrate LAN/WAN/WLAN CISCO technologies comprised of CISCO routers, switches

& WiFi access points

Upgraded Anaheim Campus Student server from MS Server 2003 to MS Server 2008 R2

Use CISCO CUCM/UNCN to administrate/configure/troubleshoot voicemail, VOIP phones, and other telephony devices

Troubleshoot network latency & availability issues

Analyze and resolve issues concerning connectivity, hardware, software and operating systems

Recommend a variety of technical solutions in order to increase productivity at campuses

Enforce proper network/security/equipment usage policies

Utilize the Service Now enterprise ticketing system to handle and escalate all issues

Image desktop pcs, laptops & administrate them using MS Active Directory and MS System Center Configuration Manager

2012

Service Desk Analyst

3/23/2009 TO 9/28/2012

Use CISCO CUCM/UNCN to administrate/configure voicemail, VOIP phones, and other telephony devices.

Utilize the Service Now/Altiris ticketing system to record/escalate/resolve issues for appropriately for approx. 20,000 CCI

employees.

Troubleshoot and resolve software and hardware issues. Investigate and resolve VPN/RSA VPN connectivity issues.

Contribute to the Support Desk Knowledge Base. Handle on call duty for after-hours support .

Use MS Active Directory to perform administrative duties for domain users.

11/26/2007 to 2/27/2009

Hyundai/Kia Motors via CPS

Irvine, CA

Help Desk Analyst

Utilize Peregrine & HP Service Center ticketing system & CISCO IP phone system to record/escalate/resolve issues

appropriately for approximately 1500 Hyundai internal employees.

Troubleshoot and resolve software and hardware issues. Investigate and resolve VPN connectivity issues.

Use MS Active Directory to perform administrative tasks for domain users.

1

Provide administrative support for Hyundaidealer.com website for approximately 800 Hyundai auto dealers. Perform

administrative duties using AS400 interface for corporate users & dealers.

10/8/2007 to 11/2/2007

HDR Engineering via EQ Networks

Irvine, CA

Desktop Support technician

Utilize Active Directory to add/remove users, unlock accounts, and change permissions for domain users.

Troubleshoot and resolve software and hardware issues. Image/configure new pc CAD systems for Engineering and

Architectural professionals.

Investigate and resolve VPN connectivity issues.

8/28/2007 to 9/21/2007

Insight Imaging via Irvine Tech. Corp.

Lake Forest, CA

Helpdesk Analyst

Utilize Active Directory to add/remove users, unlock accounts, and change permissions for users of domain.

Correspond via email and phone with company employee requests and make tickets using HEAT ticketing system for IT

technicians in help desk environment supporting approximately 2000 end users.

Remotely troubleshoot software and hardware issues via Altiris Console remote control utility. Perform remote software

installations via Altiris Deployment Solution console.

Investigate and resolve VPN connectivity issues.

Edwards Life Science via

2/26/2007 to 7/6/2007 Irvine, CA

Ultimate Staffing

Help desk Analyst/Desktop Support Technician

Answer calls using CISCO VOIP phone system.

Image, configure and deploy computers in a business environment. Provide quality assurance assessments for

equipment and software deployments.

Act as liaison between the Help Desk and Desktop Support group with software & hardware issues.

Use Active Directory to add/remove users, unlock accounts, and change permissions for users of domain.

Perform administrative support for Lotus Notes Domino Server and Exchange server issues.

Support end users remotely via Remote Desktop utility. Troubleshoot VPN issues.

11/24/2006 to 2/9/2007 Valeant Pharmaceutical Corp via TEK Sytems Irvine, CA

IMAGING SPECIALIST/DESKTOP SUPPORT

Prepared and tested computer images for global equipment rollouts using Microsoft ImageX imaging technology.

Supported Desktop Support group with software & hardware issues.

Provided quality assurance assessing for equipment and software deployments.

Provided documentation for installations for remote technicians. Correspond with remote technicians regarding

installation procedures and implementation.

CompUSA Montclair, CA

7/20/2006 to 10/20/2006

dESKTOP sUPPORT TECHNICIAN

Assisted in CISCO VOIP

setup/conversion from a PBX phone

system.

Imaged, configured and deployed pc

2

computers in a business environment.

Perform laptop and desktop repairs,

configuration, and upgrades.

Supported Avamar enterprise software

backup product.

Administrated Goodlink Software for

Blackberries, Pocket PCs, Treos and

Smartphones. Provision and configure

cellular telephony devices. Maintain

communications with cellular carriers.

Performed user moves and additions

in Active Directory. Upgrade and

maintain print servers and printers.

Maintained cabling in data center and

assist with maintenance of over 800

enterprise backup/restoration servers

utilizing data deduplication

technologies.

3/20/2006 to 5/31/2006

Onsite Desktop technician

Imaged, configured and deployed, and

troubleshot pc computers in a business

environment.

Performed onsite computer technician

work for Automobile Club, Beckman

Coulter, and Buena Park High School

via GST as well as other clients.

Responsible for troubleshooting M.S.

Office & Outlook 2000 & 2003 issues

as well as Lotus Notes.

Performed onsite computer

technician/help desk work for Beckman

Coulter, Inc. via GST supporting over

1500 users.

4/29/2005 to 3/17/2006

computer Technician/Laptop tech

Imaged, configured and deployed pc

computers in a business environment.

Performed laptop warranty repairs for

Toshiba.

Performed onsite technician work via

Jaguar Computer Systems for Riverside

County Sheriff Dept., District Attorney,

County Executive Officer and

Riverside County Community Health

Agency (CHA). Performed onsite

computer technician/help desk work for

Yamaha Motor Corp via Jaguar

Computer Systems working with over

500 employees. Responsible for

configuring, troubleshooting M.S.

Office & Outlook 2000 & 2003 issues.

Maintained records of all computer

related inventory for Yamaha Motors.

Upgraded Yamaha Motors parts

ordering system (G-Fast) company-

wide encompassing over 300

computers for better efficiency.

3

Performed Citrix installation,

configuration, and troubleshooting.

11/18/1999 to 2/11/2005

Salesman/computer Technician

Performed troubleshooting, diagnosis and repair of computer systems.

Articulated well concerning product knowledge & implementation on any level of understanding.

Delivered and deployed Mac/PC computer systems to customers’ premises.

Demonstrated up-selling abilities. Stayed informed on latest technology products.

Configured wired/wireless computer networking, internet and printing. Performed software and hardware upgrades and

installations.

Kept Technical Service Dept. customers informed of progress and communicated with corporate personnel to complete

computer repairs/upgrades efficiently.

Answered and maintained customer correspondences through eight-line phone/messaging system.

EDUCATION

1 987-1991

Eureka High School

Eureka, CA

GED

• Basic Studies

1997-2000

• A+ PREPARATION Cypress College Cypress, CA

2 008-2010

CISCO CCNA PREPARATION

CISCO CCNA Networking Academy® Exploration & Discovery Programs - Completed w/grade of “A”

- CISCO Network Academy Course: Fundamentals of Wireless LANS

- CISCO Network Academy CCNA Exploration: Network Fundamentals (Routing & Switching)

C ERTIFICATIONS

3/25/04 CompTIA A+ Certified Professional ID# COMP001002589263

5/6/12 CISCO Certified Network Associate Certificate ID# CSCO11946182 Cert. Verification No. 424167816ALCM

7/22/12 CCNA Voice Certification Cert. Verification No. 411194171342JRBM

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