Michael E. Johnson
*** ******** ***** . **************, ******** 42718 . 270-***-****
aca7ah@r.postjobfree.com . www.webportfolios.net/michaeljohnson
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Leadership Professional with 27+ years of, Operations Leadership, Risk
Management, Quality Control Management, Emergency Preparedness, Asset
Protection, Loss Prevention, Law Enforcement, Investigation, Security &
Human Resources leadership experience in diverse global environments
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Operations Management, Risk Management, Asset Protection, Loss Prevention,
Security Management, Emergency Preparedness, Training, Strategic Planning,
Investigations, Law Enforcement, Human Resources, Quality Assurance,
Auditing, Policies & Procedures, Budgeting, Investigation & Investigations
Management, Succession Planning and
Business Continuity - Experienced team member with strong work ethic
Summary of Qualifications
. 27+ Years of successful management leadership roles including Chief of
Police, Director of Public Safety, Chief Marshal, Director of National
Investigations and Director of National Operations.
. 17+ years of experience directing Risk Management, Asset Protection,
Loss Prevention, Security & Safety teams in diverse environments and
Global industries.
. Successfully developed and administered Site Emergency Management
Plans, including incident management, emergency procedures, business
continuity plans and succession planning.
. Versatile Experience in all phases of business development and
management including emergency preparedness and planning, incident
management, operations management, human resources and training.
. Exceptional leadership, training and mentor skills.
. Keen business acumen with a clear vision to develop programs &
infrastructure that assure success.
. Advanced knowledge & experience of Safety standards, risks and safe
work environments to include plan development, participant
involvement, coordination and training.
. Exceptional problem solver with strong insight and drive to succeed.
. Skilled interviewer, researcher, negotiator and expert witness.
. Detailed observer with excellent communication and presentation
skills.
. Proven at building, training, leading and directing diverse projects
and team members to success.
Selected Career Achievements
. Successfully executed complete renovation of historical downtown
property in Campbellsville, Kentucky
. Developed a Police Agency for three remote communities. Managed
Emergency Preparedness Staff, developed Emergency Response Plans,
Assembled all resources including writing grants, recruiting and
hiring professional personnel, acquiring equipment, facilities and
systems to react to emergencies and law enforcement issues. Became
the Chief of Police and Director of Public Safety.
. Improved, professionalized and managed the City of Reno, NV Municipal
Court's security, bailiff and enforcement functions. Updated &
modernized the policies and procedures, secured appropriate training
for personnel, acquired funding for equipment and developed the
infrastructure needed to effectively operate the department. This
resulted in enhanced public image & operational effectiveness of
essential services.
. Managed and directed a regional fraud investigation unit for a
National Retail Corporation. Assessed and evaluated responsibilities,
resources and support mechanisms & reorganized staffing to improve
efficiency. Established team coordination by altering assignments &
operational issues resulting in a more cohesive, productive and
effective unit.
. Created training curriculum, policies and procedures and instructional
materials accredited by the State of Nevada on Secondary Education.
Conducted National level training to public & private sector
professionals.
. Conducted and successfully managed a variety of unique investigations
including criminal acts, catastrophic events, fraud, internal theft,
external theft, corporate mergers and acquisitions and embezzlement
issues.
. Implemented Lean philosophies to maximize efficiency, increase safety,
reduce waste & improve value added services.
. Recruited & trained human assets, managing budgets & finances and
developing new business including national and regional accounts.
Summary of Professional Experience
Operations Manager
Macy's Logistics & Operations
Portland, TN
. Manage Outbound Operations Team within Direct to Consumer (D2C)
Fulfillment Center
. Manage large Team of core Associates to ensure safety, quality,
productivity and customer satisfaction
. Coordinate key operational functions in a highly dynamic & fluid
environment to ensure facility safety and ensure the highest level of
efficiency, sustained productivity, quality. Identify & replicate
successes
Director of Operations / Director of National Investigations
Quest Associates USA / Coast2Coast Consulting
Reno, NV / Campbellsville, KY
. Conduct comprehensive investigations in domestic & foreign
jurisdictions involving multiple subjects. Partner with Federal,
State, Regional & local Law Enforcement, coordinate & manage highly
technical & forensic investigations. Prepare comprehensive reports for
presentation in court as well as private sector clients
. Professional services addressing security, investigation, criminal
activity, fraud, incident & crisis management, risk management and
Homeland Security issues.
. Provide consultation for Corporations in risk management, background
investigation and implementation of security and safety plans.
Emergency planning in support of business continuity and life safety.
Project Manager
202EastMainStreetHoldings, Inc
Campbellsville, KY
. Complete renovation & rehabilitation of historical downtown commercial
property
. Coordinate and perform all phases of construction
. Partner with City, County, State and Federal Officials, Utilities,
Business Owners regarding project
. Complete renovation & rehabilitation of historical downtown commercial
property
Manager - Worldwide ACES / Security & Loss Prevention
Amazon.com Campbellsville, KY
. Supported multiple Amazon.com Fulfillment Centers, including
risk management & critical incident management
. Managed multiple Security & Loss Prevention Teams and provided
training for all personnel
. Supported Operations, Human Resources, Safety, Contractors & vendors
for multiple sites
. Reduced risk through innovation, process controls, standardization &
exposure recognition
Manager - Regional Investigations
TJX Companies Framingham, MA /
Mount Laurel, NJ
. Managed the fraud investigation unit in the Mid-Atlantic region
including National Task Force investigators, partnering with Federal,
State and Local Law Enforcement agencies.
. Prepared comprehensive investigative reports; following cases through
prosecution and sentencing. Provided training direction, motivation
and oversight of investigations and risk management issues.
Related positions
Adjunct Faculty Reno, Nevada
Nevada University and Community College System
Chief Marshal
Reno Municipal Courts Reno, Nevada
Managing Partner / Investigations Manager
The Advantage Group Reno, Nevada
Director of Public Safety / Chief of Police
Pyramid Lake Department of Public Safety Pyramid
Lake, Nevada
Police Officer
Grass Valley Police Department Grass
Valley, California
Deputy Sheriff
Santa Clara County Sheriff's Office San
Jose, California
Instructor State of
California
California Peace Officer Standards & Training
Summary of Education & Training
Masters of Science - Criminal Justice Management & Public Administration
LaSalle University
Bachelors of Science - Criminal Justice Management LaSalle
University
Bachelor of Science - Health Science San
Jose State
Specialized Training & Professional Development
Wicklander-Zulawski Interview & Interrogation
Samberg Frontline Leadership
Kentucky Private Investigator License
Nevada Private Investigator & Process Server License
California Private Investigator & Process Server License
Nevada P.O.S.T. - Basic, Intermediate, Advanced, Command & Executive
Certificates
California P.O.S.T. - Basic, Intermediate, Advanced Certificates & Command
Certificates
. numerous professional development & specialized training courses
including interviewing,
report writing, staffing, budget management, incident
management, risk management & training
Summary of Technical Programs
. Microsoft Office Word, Excel, PowerPoint, Access, Outlook
. PeopleSoft
. Lotus Notes
. WordPerfect
. Windows 95 / 98 / XP & Vista
. Quickbooks
References gladly provided upon request