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Management Manager

Location:
Elizabethtown, KY
Posted:
November 23, 2013

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Resume:

Michael E. Johnson

*** ******** ***** . **************, ******** 42718 . 270-***-****

aca7ah@r.postjobfree.com . www.webportfolios.net/michaeljohnson

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Leadership Professional with 27+ years of, Operations Leadership, Risk

Management, Quality Control Management, Emergency Preparedness, Asset

Protection, Loss Prevention, Law Enforcement, Investigation, Security &

Human Resources leadership experience in diverse global environments

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Operations Management, Risk Management, Asset Protection, Loss Prevention,

Security Management, Emergency Preparedness, Training, Strategic Planning,

Investigations, Law Enforcement, Human Resources, Quality Assurance,

Auditing, Policies & Procedures, Budgeting, Investigation & Investigations

Management, Succession Planning and

Business Continuity - Experienced team member with strong work ethic

Summary of Qualifications

. 27+ Years of successful management leadership roles including Chief of

Police, Director of Public Safety, Chief Marshal, Director of National

Investigations and Director of National Operations.

. 17+ years of experience directing Risk Management, Asset Protection,

Loss Prevention, Security & Safety teams in diverse environments and

Global industries.

. Successfully developed and administered Site Emergency Management

Plans, including incident management, emergency procedures, business

continuity plans and succession planning.

. Versatile Experience in all phases of business development and

management including emergency preparedness and planning, incident

management, operations management, human resources and training.

. Exceptional leadership, training and mentor skills.

. Keen business acumen with a clear vision to develop programs &

infrastructure that assure success.

. Advanced knowledge & experience of Safety standards, risks and safe

work environments to include plan development, participant

involvement, coordination and training.

. Exceptional problem solver with strong insight and drive to succeed.

. Skilled interviewer, researcher, negotiator and expert witness.

. Detailed observer with excellent communication and presentation

skills.

. Proven at building, training, leading and directing diverse projects

and team members to success.

Selected Career Achievements

. Successfully executed complete renovation of historical downtown

property in Campbellsville, Kentucky

. Developed a Police Agency for three remote communities. Managed

Emergency Preparedness Staff, developed Emergency Response Plans,

Assembled all resources including writing grants, recruiting and

hiring professional personnel, acquiring equipment, facilities and

systems to react to emergencies and law enforcement issues. Became

the Chief of Police and Director of Public Safety.

. Improved, professionalized and managed the City of Reno, NV Municipal

Court's security, bailiff and enforcement functions. Updated &

modernized the policies and procedures, secured appropriate training

for personnel, acquired funding for equipment and developed the

infrastructure needed to effectively operate the department. This

resulted in enhanced public image & operational effectiveness of

essential services.

. Managed and directed a regional fraud investigation unit for a

National Retail Corporation. Assessed and evaluated responsibilities,

resources and support mechanisms & reorganized staffing to improve

efficiency. Established team coordination by altering assignments &

operational issues resulting in a more cohesive, productive and

effective unit.

. Created training curriculum, policies and procedures and instructional

materials accredited by the State of Nevada on Secondary Education.

Conducted National level training to public & private sector

professionals.

. Conducted and successfully managed a variety of unique investigations

including criminal acts, catastrophic events, fraud, internal theft,

external theft, corporate mergers and acquisitions and embezzlement

issues.

. Implemented Lean philosophies to maximize efficiency, increase safety,

reduce waste & improve value added services.

. Recruited & trained human assets, managing budgets & finances and

developing new business including national and regional accounts.

Summary of Professional Experience

Operations Manager

Macy's Logistics & Operations

Portland, TN

. Manage Outbound Operations Team within Direct to Consumer (D2C)

Fulfillment Center

. Manage large Team of core Associates to ensure safety, quality,

productivity and customer satisfaction

. Coordinate key operational functions in a highly dynamic & fluid

environment to ensure facility safety and ensure the highest level of

efficiency, sustained productivity, quality. Identify & replicate

successes

Director of Operations / Director of National Investigations

Quest Associates USA / Coast2Coast Consulting

Reno, NV / Campbellsville, KY

. Conduct comprehensive investigations in domestic & foreign

jurisdictions involving multiple subjects. Partner with Federal,

State, Regional & local Law Enforcement, coordinate & manage highly

technical & forensic investigations. Prepare comprehensive reports for

presentation in court as well as private sector clients

. Professional services addressing security, investigation, criminal

activity, fraud, incident & crisis management, risk management and

Homeland Security issues.

. Provide consultation for Corporations in risk management, background

investigation and implementation of security and safety plans.

Emergency planning in support of business continuity and life safety.

Project Manager

202EastMainStreetHoldings, Inc

Campbellsville, KY

. Complete renovation & rehabilitation of historical downtown commercial

property

. Coordinate and perform all phases of construction

. Partner with City, County, State and Federal Officials, Utilities,

Business Owners regarding project

. Complete renovation & rehabilitation of historical downtown commercial

property

Manager - Worldwide ACES / Security & Loss Prevention

Amazon.com Campbellsville, KY

. Supported multiple Amazon.com Fulfillment Centers, including

risk management & critical incident management

. Managed multiple Security & Loss Prevention Teams and provided

training for all personnel

. Supported Operations, Human Resources, Safety, Contractors & vendors

for multiple sites

. Reduced risk through innovation, process controls, standardization &

exposure recognition

Manager - Regional Investigations

TJX Companies Framingham, MA /

Mount Laurel, NJ

. Managed the fraud investigation unit in the Mid-Atlantic region

including National Task Force investigators, partnering with Federal,

State and Local Law Enforcement agencies.

. Prepared comprehensive investigative reports; following cases through

prosecution and sentencing. Provided training direction, motivation

and oversight of investigations and risk management issues.

Related positions

Adjunct Faculty Reno, Nevada

Nevada University and Community College System

Chief Marshal

Reno Municipal Courts Reno, Nevada

Managing Partner / Investigations Manager

The Advantage Group Reno, Nevada

Director of Public Safety / Chief of Police

Pyramid Lake Department of Public Safety Pyramid

Lake, Nevada

Police Officer

Grass Valley Police Department Grass

Valley, California

Deputy Sheriff

Santa Clara County Sheriff's Office San

Jose, California

Instructor State of

California

California Peace Officer Standards & Training

Summary of Education & Training

Masters of Science - Criminal Justice Management & Public Administration

LaSalle University

Bachelors of Science - Criminal Justice Management LaSalle

University

Bachelor of Science - Health Science San

Jose State

Specialized Training & Professional Development

Wicklander-Zulawski Interview & Interrogation

Samberg Frontline Leadership

Kentucky Private Investigator License

Nevada Private Investigator & Process Server License

California Private Investigator & Process Server License

Nevada P.O.S.T. - Basic, Intermediate, Advanced, Command & Executive

Certificates

California P.O.S.T. - Basic, Intermediate, Advanced Certificates & Command

Certificates

. numerous professional development & specialized training courses

including interviewing,

report writing, staffing, budget management, incident

management, risk management & training

Summary of Technical Programs

. Microsoft Office Word, Excel, PowerPoint, Access, Outlook

. PeopleSoft

. Lotus Notes

. WordPerfect

. Windows 95 / 98 / XP & Vista

. Quickbooks

References gladly provided upon request



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