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Customer Service Accounting

Location:
Blythewood, SC
Posted:
November 23, 2013

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Resume:

SHARESE MARDIS

**** ***** ***** **. *** O*, COLUMBIA, SC 29210 ( 803-***-**** (

aca7a9@r.postjobfree.com

[pic]

EXPERIENCED ACCOUNTANT

Experienced, detail-focused accountant with 7+ years of experience in all

aspects of accounting and business administration. Exceptional technology

skills combined with a recognized ability to interpret account data, manage

and create detailed reports, compile requisitions, and successfully

implement and oversee complex projects. Outstanding customer service

representative distinguished for proven communication skills and customer-

first mentality. Skilled at enforcing processes that improve efficiency and

enhance business structure. Accomplished in all areas of accounting with

keen ability to identify and explain complex topics to customers and

employees. Demonstrated technical skills through spreadsheet and database

creation that enhance productivity and facilitate organizational

performance.

Areas of Expertise

Report Creation ? Spreadsheets ? Market Research ? Customer Communication

Microsoft Office ? Organizational Planning ? Budgeting ? Accounting ?

Business Administration ? Inventory Control ? Cash Collection ? Payroll ?

Financial Reporting ? Peachtree 2000

professional experience

PUBLIC EMPLOYEE BENEFIT AUTHORITY, Columbia, SC

Payroll, Financial and Actuarial Reporting, 10/2006-Present

Analyze Wells Fargo Returned Items report and research Electronic Funds

Transfer transactions. Prepare daily, monthly, and quarterly reports.

Verify earnings information and determine excessively imposed limits

through communication with retired members and employers. Research and

determine adjustments necessary for retired member's payroll records and

monthly annuities. Organize check numbers and compile single requisition

for the Financial Accounting Department.

Key Accomplishments:

. Process and mail 8K+ disability notifications to members detailing their

earning limitations for the upcoming fiscal year

. Demonstrate proficiency in monitoring and maintaining disability earning

limitations upon gathering information from retired members and

employers

CENTRAL MIDLANDS RTA, Columbia, SC

Finance, Accounting Clerk, 10/2005-10/2006

Reconciled all revenues collected from the Transit Center. Maintained

inventory of Transit Authority bus passes. Responsible for handling trial

balances and the collection and deposit of daily cash flow. Updated records

and accounts, and prepared and confirmed deposits. Performed administrative

duties such as answering incoming calls and providing answers to queries.

Additional training in providing assistance to Payroll through the

preparation of invoices.

Key Accomplishments:

. Brainstormed changes within the Transit Authority during monthly City

Council meetings

. Created spreadsheets and info graphs from accounting data and analysis

. Demonstrated professionalism and team work while acting as liaison

between Operations and Administration during the discussion of

accounting issues

. Prepared financial reports, and reconciled entries and internal ledgers

using Peachtree 2000

SHARESE MARDIS, Page 2

Professional Experience (Continued)

WACHOVIA BANK N.A., Columbia, SC

Customer Service Representative, 02/2005-10/2005

Assisted customers on a variety of financial functions and processes for

Wachovia Bank. Demonstrated ability to work towards resolutions and issue

completion. Showed customer service ability through explanation of

technical terms to a variety of customers through excellent oral and

written communication skills. Explained complex topics to customers and

described the benefits of bonds, individual retirement accounts (IRS), and

money market accounts.

Key Accomplishments:

. Succeeded in performing multiple tasks and duties flexibly and

dependably in a fast-paced environment

. Demonstrated technical proficiency through the navigation of several

banking systems to review accounts and verify account balances

EducatioN

. Webster University, Columbia, SC, Master of Business Administration

(MBA)

. University of South Carolina, Aiken, SC, Bachelor of Science,

Business Administration

Professional development

GRADUATE COURSEWORK

. Business Management

. Strategy & Competition

. Marketing

. Operations & Project Management

. Accounting Theory

. Management & Strategy

. Finance; Management Accounting

. Current Economic Analysis

. Applied Business Statistics

. Organizational Behavior

. Managerial Economics



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