Human Resources Manager

**** ******

Trail

Temperance, MI *****

Phone: (734) 731-

0029

Email: aca73a@r.postjobfree.com

EXECUTIVE SUMMARY

Senior level Human Resources Executive with over 14 years of comprehensive

human resources experience including proven expertise in design and

implementation of policies and procedures, strategic plans for talent

acquisition and successful orientation practices, labor relations and

negotiations, retention approaches, legal compliance issues, oversight and

administration of payroll, as well as benefit packages. Proven experience

collaborating with senior management to conduct HR strategic planning and

development in order to support and further corporate goals. Possess broad

knowledge of human resources in a variety of sectors, including union and

non-union, in addition to profit and non-profit organizations. Demonstrated

experience initiating and developing training, incentive and retention

programs resulting in reducing turnover and subsequently increasing

employee morale. Excellent ability to address and improve employee

relations, conflict resolution and team building. Proven leadership skills

in labor and employment law including complaint investigation to thwart

legal action.

Expertise in:

> Operations Management

> Employee Relations

> Training & Development

> Policy Design & Administration

> Employee & Labor Laws

> Retention & Team Building

PROFESSIONAL EXPERIENCE

Compass Corporation for Recovery Services, Toledo, OH

2009 - Present

Non-profit organization assisting individuals with addictions

Human Resources Director - Accountable for a full spectrum of HR

operations, systems, and programs reporting to the CEO of the company.

Transformed HR from an administrative role to a strategic business partner,

including working with senior management to drive key business and

implement performance initiatives. Conducted extensive analysis of existing

HR organization and developed business plan to update all policies,

procedures, services, programs and operations. Direct HR functions,

including EEO, FMLA, WC, unemployment caseloads, recruiting, hiring

practices, benefits, retention, orientation and training. Developed

standardized organization wide training programs implementing growth and

development of staff.

> Rewrote 20-year old Employee Handbook, including revising outdated

policies to ensure compliance, and adding new policies to improve

employee relations and morale

> Revised and updated all job descriptions to reflect current

responsibilities and job essentials

> Introduced new employee orientation program and management training

programs including facilitation of in-services along with web-based

training programs

> Amended and implemented effective, descriptive, measureable

performance evaluations

> Created and facilitated employee relations activities including

retention programs and activities

> Assisted in bargaining unit negotiations alongside corporate attorney

> Negotiated excellent benefit packages including medical, life, dental

insurance, 401K, education reimbursement and incentive programs

> Co-chair with active board members of monthly HR Committee

establishing best practices, Organizational Values and HR strategies

Radisson Hotel, Lansing, MI 2006 - 2009

Human Resources Director - Held responsible to fulfill a broad range of HR

functions, including recruiting, training programs for employees and

managers, administering payroll, benefits, overseeing disciplinary action,

and managing compliance of all HR records. Co-chaired monthly safety

meetings, employee engagement meetings, and developed several employee

oriented leadership programs.

> Implemented annual employee satisfaction survey resulting in improved

employee relations

> Conducted monthly safety committees improving safety awareness and

compliance

> Introduced Mentor program combining new staff with veteran, increasing

leadership skills and morale of associates

> Devised creative and cost-effective incentive and morale-boosting

programs including special events that increased employee satisfaction

and productivity

> Reworked new-hire orientation program to include an extensive customer

service training

> Trained 25-member management team on interviewing techniques and best

HR practices, conducting workshops and one-on-one coaching sessions

that contributed to sound hiring decisions, as well as improved

leadership skills

Bittersweet Farm, Inc., Whitehouse, OH 2002 -

2006

Non-profit organization assisting adults with autism

Human Resources Director - Hired to develop and implement employee-related

strategy, structure and policies in order to attract, develop, retain

staff, and provide the leadership necessary to affect the organization's

business goals. These duties included oversight of recruitment, hiring,

orientation, employee and leadership development, training, evaluation of

job responsibilities, role and performance management.

> Active in union and labor education to all associates and management

staff in an effort to maintain a union free environment; court

preparation, mediation and court proceedings on behalf of the

organization

> Established, developed, communicated, and interpreted policies,

procedures, systems and guidelines for all departments and

organizational operations to ensure consistency, as well as compliance

with Federal, State and local laws and regulations

> Coordinated and streamlined departmental reorganization structures

> Recruitment; staff orientation, internal, external training course

including instructor for management and leadership classes

> Updated and republished employee handbook and newsletters

Owens Community College, Perrysburg, OH 2001 -

2005 Worked concurrently while maintaining a full time

position in the HR profession

College Adjunct Instructor - Given an opportunity to teach a variety of

evening classes in the area of hospitality, marketing, management and

career orientation classes

> Created weekly class agenda to be taught for the seminar

> Developed curriculum and obtained approval for implementation with the

State of Ohio Board of Education for degree requirements in

Hospitality Management

Amerihost Inn & Suites Hotel, Monroe, MI

2000 - 2002

Hotel General Manager - Responsible for entire operation of a 102 room

property including recruitment, training, retaining, team building,

supervision and leadership of six departmental teams.

> Developed strategic sales and marketing plans, successfully

increasing ADR and Occupancy

> Developed and implemented training programs and incentives for staff

aimed at better customer services

> Ensured accurate records and detailed bookkeeping, including A/R and

A/P

> Assisted in the successful opening of other Amerihost Inn & Suites

with the State of MI

Baymont Inn & Suites Hotel, Perrysburg, OH 1995 -

2000

Hotel General Manager - In addition of being responsible for entire

operation of a 125 room property, within one year promoted by the corporate

office to the position of "Training General Manager" for all newly hired

General Managers within the organization to be placed in Baymont Inns

throughout the United States.

> Designed advertising promotions, media material, literature, gained

community involvement, charity events and networking associations

contributing to increase in sales and revenue

> Five years in a row successfully passed all compliance inspections and

requirements scoring high scores and honors for the accomplishment

EDUCATION

Spring Arbor University, Spring Arbor, MI

> Bachelor's Degree in Human Resources and Business Management

AFFILIATIONS & ACCOMPLISHMENTS

> Active member of SHRM

> Former member of OPRA

> Manager of the Quarter

> Recipient of Outstanding Guest Services, Top Sales Achievement &

Leadership Award: Baymont Inn & Suites

COMPUTER SKILLS

> Microsoft Word

> Excel

> Publisher

> Power Point

> Attendance on Demand

> Knonos Payroll System

> Peoplesoft

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