SAMUEL WILLIAMS

Workstation Support Specialist at DP Professionals

aca72e@r.postjobfree.com

Summary

Sam Williams is a Army veteran that has graduated with a Bachelors of Science degree in Business Information

Systems from the University of Phoenix is 2011. I am currently working as a Workstation Support Specialist.

Experience

Workstation Support Specialist at DP Professionals

January 2013 - Present (11 months)

A member of a team of 13 technicians migrating 15,000 systems from Windows XP to Windows 7 working

with Tri care, Medicare and Corporate users of Blue Cross and Blue Shield of South Carolina. Processes

include:

• Pre deployment verification and

• documents network/PC equipment moves and maintains an accurate database of company owned

network/PC.

• Backing user data, verifying users email, contents of drive and migrated back to the users profile.

• Moving objects from Windows XP Organizational Unit to Windows 7 OU.

• Use of a remote desktop server.

• Changing domain and downloading software and configuring it.

.

PC Technician/Tutor/Mentor at YouthBuild Philadelphia Charter School

April 2008 - June 2012 (4 years 3 months)

First tier customer support, troubleshooting and providing solutions for students, employees and contractors.

Managed,maintenance,imaging 56 laptops and 125 desktops using Symantec 2.0 Ghost software to ensure

workstations donated to school to meet software and hardware requirements.

Answer help desk request tickets via email and in person.

Experience with Microsoft products including Operating systems

and office products.

Team Lead at The Mission Continues

March 2011 - October 2011 (8 months)

Work with 15 combat stressed veterans at Philadelphia Comfort House.

Developed a program that consisted of 50 volunteers including a corporate sponsor of Home Depot.

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Partnering to bring 10k in upgrades to the Philadelphia Veterans Comfort House during a 1 day service

project.

1 recommendation available upon request

Fellow at The Mission Continues

April 2011 - August 2011 (5 months)

Perform community related services projects in Philadelphia, PA, and Baltimore, MD.

Directly responsible for mentoring and tutoring 50 students.

Volunteered on 5 service projects that focused on the importance of community pride,awareness and the

importance of volunteering.

Manager at Community Marketing Concepts

July 2010 - October 2010 (4 months)

Interacted directly with 15 employees and within the community to achieve customer

satisfaction.Reviewed project plans and project activity list of 120 reported sites.

Tier 2 Suppor Technical Support Representative at Hotwire Communications LLC

March 2008 - March 2010 (2 years 1 month)

Provided prompt, responsive, responsible, and friendly approach to customer issues; streamlining processes to

be more efficient in a high volume setting.

Ability to effectively juggle/prioritize multiple tasks technical solutions in real time to 50-100 external

customers that are received via web portal, e-mail and phone in a call center utilizing Remedy software daily.

Signal Support System Specialist at US Army

August 2001 - December 2005 (4 years 5 months)

Supervised 7 person squad who installed, maintained and diagnosed faults in signal encryption equipment and

transceivers, signal support systems and terminal devices, including but not limited to radios, wiring

schematics, and battlefield automated systems. Provided technical assistance and unit level training for

automation, communication, and user owned and operated signal equipment. Disseminated information

services policy. Prepared maintenance and supply requests for parts related to the upkeep and maintenance of

sensitive equipment.

Other duties included configure,Install and troubleshoot secure and non secure communications via tactical

satelite,radios and video teleconference equipment

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Projects

Mount Mariah Historical Cemetery Volunteer

August 2011 to October 2011

Members:SAMUEL WILLIAMS, Rachel Turner

For the last few years, the historic Mount Moriah Cemetery has been riddled with trash, toppled headstones,

overgrown shrubs and broken fences.

After numerous complaints, local community organizations decided to take action. Friends of Mount Moriah

Cemetery, Greater Philadelphia Cares, Global Citizen and Philadelphia volunteers are working to restore the

cemetery back to the beautiful memorial that it once was.

Publications

Rediscovering Service

The Mission Continues September 17, 2012

Authors: SAMUEL WILLIAMS

When I returned home from military service, I found it difficult to transition back to civilian life, especially

with Post-Traumatic Stress Disorder. I felt lost, and had trouble locating resources for returning veterans. My

PTSD eventually lead to me to homelessness and then in a program at the Coatesville VA Medical hospital.

When I was there, I found hope and a level of care I could not ever imagine. Whether it was continuity of care

or assistance in getting claims filed, everyone was working to give veterans the service that they deserve.

As I was going through a bout of depression, I heard the President speak about challenging Americans to give

to a higher cause by volunteering. It resonated with me. I accepted this challenge

Skills & Expertise

Logistics

Team Leadership

Volunteer Coordination

Leadership

Program Management

Management

Training

Team Building

Military

Strategic Planning

Public Speaking

Customer Service

Non-profits

Event Planning

Microsoft Office

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Education

University of Phoenix

Bachelors of Science, Business Information Systems, 2008 - 2010

Maxwell Education Group

certificate of completion, Renewable Energy, 2009 - 2009

Temple University

', 1994 - 1996

Honors and Awards

Certificate of Completion – PV1: Solar Panel Installation 2009

Certificate of Completion – PV2: Solar Panel Design Theory 2009

Certificate of Completion – PV3: Solar Panel Estimation and Sales, Electrical Theory 2009

Certificate of Achievement – Meritorious Service in Support 3-58th Aviation Regiment 2004

Technical Training Center Diploma – Multiband Communications Systems (80 hours) 2003

Technical Training Center Diploma – Communications System (40 hours) 2003

The Army Commendation Medal – Artillery Communications 2003

Certificate of Achievement – Internal Look: Lucky Warrior 2002

Interests

Community Service,Technology, Exercising, Continuous Learning

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SAMUEL WILLIAMS

Workstation Support Specialist at DP Professionals

aca72e@r.postjobfree.com

1 person has recommended SAMUEL

"I had the pleasure of volunteering on a community service project for an organization called the Mission

Continues in partnership with the Home Depot. Samuel was the project lead on this event and was very adept

in scoping the project, planning the work, leading the project team. Because of his leadership ability, the

project was completed within scope and under the planned schedule!"

Cherlyn McIntee, PMP, Project Manager, L3 Communications, worked indirectly for SAMUEL at The

Mission Continues

Contact SAMUEL on LinkedIn

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Contact this candidate