Shawna Casper

** ********* ****, ********, ** ***98

203-***-**** ( 203-***-****

aca6ur@r.postjobfree.com

( WORK HISTORY

__

Housatonic River Outfitters, Cornwall, CT Advertising, Internet

Marketing/Sales

Online Auction Listing Software: Responsible for buying, pricing,

photographing, and listing a variety of fishing and hunting equipment,

books, antiques, art, figurines and many other miscellaneous items on ebay,

amazon, and the online store at dryflies.com. 1/12 - present

Heritage Hotel, Southbury, CT Night Audit / Front

Desk

Audit duties include, oversight of specific night audit duties as well as

front office supervision during the night shift from 11:00 pm to 7:00 am.

Identify the needs of each guest and provide relevant information regarding

hotel policies, services and amenities. Close and balance all room accounts

and vouchers. Investigate or analyze out-of-balance situations. Print

and distribute various computer audit reports. Complete required revenue

and expense reports. Responsible for registering all guests, obtaining all

pertinent information, and ensuring credit is established. Respond to

requests from guests for assistance and information about the local area.

Routinely enter or change reservation information on the computer system.

Post charges and payments to guest accounts, as needed. Deliver requested

items to guests, as needed, including incoming faxes, mail etc. Listen and

respond promptly to guest inquiries and/or complaints in an appropriate

manner. Each shift, balance cash drawers, credit card receipts, direct

bills and all other incoming payments. This position also required

additional hotel security duties throughout the overnight. Responsible for

ensuring the safety of guests and team members and the security of the

hotel and property. 5/10 - 5/11

Teton Aviation Center, Driggs, ID Front Desk (FBO)

Reception duties including, telephone, issue advisories and radio checks

for incoming and departing aircrafts on Unicom, greet and welcome

customers, administrative support, and manage email. Concierge

responsibilities such as car rentals, lodging, catering, coffee, and ice.

Scheduling and Communication for both the flight department and line

department. Announce all arrivals on line radio and transmit all service

requests on line radio. Invoicing and recordkeeping procedures including,

invoicing and collecting payment for, fuel and oil, aircraft rental and

instruction, hangar and parking, scenic rides, pilot supplies, and gift

certificates. Daily closing operations including credit card batch

settlement, log all aircraft operations, reconcile daily fuel inventory,

and receive customer payments on account. General facility upkeep,

security responsibilities, gate access, and restocking. 6/08 - 12/08

Structure Works, Litchfield, CT Roofing/Framing

Remove, repair, replace, and install roofing systems, shingles and roll

roof. Steel stud framing, heated floor, insulation. 12/07 - 5/08

Housatonic River Outfitters, Inc., Cornwall Bridge, CT Fly Fishing

Guide/Retail

Responsible for daily store operations. Remodeling of storefront, window

displays, and presentation. Managed inventory and purchasing. Website

management and design. Opening and closing procedures. Individual and

group full and half day outings on the Housatonic River. Basic

instruction, casting, wading, fly selection, nymphing, and reading the

river. 6/07 - 11/07

OneSource, Burlington, VT Cleaner

General nightly cleaning of a number of banks located in the Burlington, VT

area. Carpets, rubbish removal, dusting, restrooms, mopping, windows,

recycling. 2/07-6/07

Old Mill Builders, Kent, CT Painter

Finish light carpentry/woodworking. Stripped and refinished furniture such

as desks, chairs, tables, countertops, benches, bookcases, stairwell,

cabinets...etc... 9/05-12/05

Paisan's Restaurant, Kent, CT

Bartender/Wait Staff

Duties included: daily opening and closing procedures of the bar,

restocking of coolers and shelves, filling serving areas with condiments,

fruit and garnish, and glasses. Performed daily inventory operations.

Served customers drinks and food in the bar as well as the dining area.

Ran the cash register and credit card machine to cash customers out and

close the charge batch at the end of each shift. Maintained cleanliness in

the bar and dining area throughout the shift and at the end of the day.

9/05-4/06

UVM Physical Therapy Department, Burlington VT

Administrative Assistant

General office duties include answering phone, taking messages, providing

information to students and visitors. Stocking supplies, delivering

departmental mail, filing and collating, faxing and copying, running

errands. 9/03-5/04

UVM Biology Stockroom, Burlington VT

Stockroom Manager

Worked in the Biology Stockroom assisting customers, answering phones,

receiving deliveries, mailing packages, placing orders, stocking

solutions/chemicals, inventory, lab maintenance, and media preparation.

9/02-6/03

Gunnery School Maintenance, Washington, CT

Painter

Performed surface preparation including application of putty, wood filler,

spackling, and caulks. Replaced or repaired drywall: tapes, beds, and

textures; patched holes in plaster or sheetrock. Prepared surfaces of

sheetrock, wood, and metal; applied primer and finish paints, varnishes,

lacquers and other covering materials (such as wallpaper) with brush,

roller, or spray gun. 5/00-9/05 (summers)

( EDUCATION

UNIVERSITY OF VERMONT, Burlington, VT, (2000-2007)

Biology major/Geography minor, 136 credit hours

THE GUNNERY SCHOOL, Washington, CT, (1996-2000)

( REFERENCES

Harold McMillian, Housatonic River Outfitters 860-***-****

Robert A Puzar Structure Works 860-***-****

Rachel Tiede, Teton Aviation LLC 208-***-****

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