Customer Service Administrative Assistant

Katelyn Renna

**** *. ****** *** ******, CA ***** 559-***-**** aca6q1@r.postjobfree.com

OBJECTIVE Obtain a position in which I can fully use my passion for GREAT customer service and

communication skills.

EXPERIENCE

Lifecare Solutions, Inc Confirmation Specialist April 2010 Current

• Daily review of 9 customer service rep orders prior to billing insurance

• Answer telephones (high volume) from referral sources and patients

• Process in coming orders when help is needed

• On call CSR on most weekends

• Process bank deposits when needed

• Order office supplies when needed

Lifecare Solutions, Inc Customer Service representative Oct. 2008 March 2010

• Answer telephones (high volume) from referral sources and patients

• Verify beneficiaries medical benefits to determine coverage

• Process in coming orders (up to 15 per day)

• Communicated with Account managers on issues regarding their referral source/orders

Lifecare Solutions, Inc Medical records coordinator April 2008 Ocotber 2008

• Scanned medical records in to patient files daily

• Answer telephones (high volume) from referral sources and patients

• Greeted walk in customers.

Bonadelle Neighborhoods Receptionist October 2006 February 2008

• Administrative assistant to owner

• Greeted Customers and trade partners at front desk

• Answered 10 line telephone

• Processed service request for new Home Owners

Chico’s Sales Associate March 2008 April 2009

• Greeted in coming customers

• Worked register

• Helped customers in dressing room and on sales floor

SKILLS

• Excellent communication skills

• Very organized

• Fast learner

• Love a challenge

• Not afraid to ask questions

• Take initiative

• Proficient in Microsoft Word, Excel and outlook

EDUCATION

• Bullard High School 2005

• S.J.V.C 2006

• Clovis City College 2007

REFERENCES

Dean Pryor 559-***-****

Chief Financial Officer

Teri Barbosa 559-***-****

Human Resource Manager

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