*Kenneth B. Olsen*

Cell: 858-***-****

*aca6fu@r.postjobfree.com <aca6fu@r.postjobfree.com>*

Education: DeVry University

BS Electronics Engineering February 2012

San Diego Community College District

AS Machine Technology Fall 2009

Certificate Computer Aided Manufacturing Fall 2009

Certificate C.N.C. Operator Spring 2009

Certificate C.N.C. Technology Spring 2009

*Work Experience:*

Joseph Elkin Engineering Services

03/2009 – present Electrical/Manufacturing Engineer

-

Electrical design and troubleshooting for machine tools

-

Schematic and wiring diagrams

-

Engineering drawings

-

CAD/CAM

-

PLC and Embedded programing

-

Bill of materials preparation

-

Vendor sourcing

Self Employed

03/2007 – present Engineering/IT/Field Support Contractor

-

Research IT solutions based on customer needs [VPN, Network, Desktop,

Server]

-

Develop and maintain a customer base

-

Negotiate/Bid on available work

-

Provide excellent customer service

-

Project Management

*Essintial Enterprise Solutions*08/2011 – present Field Support

Engineer *Wincor

Nixdorf ATM*

-

Maintain Automatic Teller Machines (ATMS)

-

Meet contractually obligated service level agreements

-

Troubleshoot out of service ATMs

-

Document trouble found, error resolution, and administrative steps

Cardinal Health

04/2006 – 03/2007 Field Support Engineer *Adecco Technical *

-

Lead teams of contractors in the testing and installation of Cardinal

Health Products

-

Project management [multimillion dollar projects]

-

Maintain a strict budget for every install including travel, labor, and

equipment cost

-

Maintain very strict deadlines on installation of Products

-

Train hospital biomedical staff on proper maintenance and repair of

products

-

Integrate Alaris Systems products into hospital’s wireless network

-

Set up Local Area Networks, Servers, and Workstations for testing of

Alaris System devices

QUALCOMM

1/2004 – 10/2005 IT Coordinator *Hardware Asset Management*

1/2002 – 1/2004 Communication Support Rep *IT Customer Service*

4/2001 - 1/2002 Communication Support Rep *Manpower Telecomm*

-

Tier 1 & 2 help desk support [General Computer, Telecomm, Network,

Application and Account Admin]

-

Document information regarding licenses, warranties, service agreements,

and whereabouts for the organization's hardware assets

-

Ensure IT Asset Management procedures where in compliance with the

Sarbanes Oxley Act

-

Provide support to employees on a variety of issues

-

Identify, research, and resolve technical problems

-

Troubleshooting, maintenance, and installation of phone, video and web

conferencing software/hardware products

-

Document, track and monitor trouble tickets to ensure a timely resolution

-

Pre-deployment testing and documentation

-

Document and maintain trouble shooting techniques and procedures in the

knowledge base software

Contact this candidate