Shaquana Betts

*** ******** ******* ***** *******, GA 30350

Phone: 347-***-**** E-Mail: aca69q@r.postjobfree.com

Qualification Summary

Skillful and precise in performing venipuncture and capillary punctures; collecting, preparing and storing blood samples; and

verifying medical records. Possess excellent patient-relations skills – known for having a gentle touch and the ability to

alleviate patient anxieties.

Experience

Medtech College Phlebotomist (Intern) Aug 2013-October 2013

Ø Match laboratory requisition forms to specimen tubes.

Ø Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

Ø Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Ø Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

Ø Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

Ø Enter patient, specimen, insurance, or billing information into computer.

Ø Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or

related items are of first-time use.

Ø Collect fluid or tissue samples, using appropriate collection procedures.

Ø Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

Verizon Wireless Customer Service Lead Aug 2009- Aug 2013

Ø Research and resolve customer problems, acting as the customer liaison between other departments when

necessary.

Ø Cross-sell products and services based on customer needs in accordance with the organization standards, and

educate customers on product options and technology.

Ø Effectively use a variety of computer programs to access customer details and databases, and research options.

Ø Greet customers warmly and ascertain problem or reason for calling, and cancel or upgrade accounts.

Ø Assist with placement of orders, refunds, or exchanges, and take payment information and other pertinent

information such as addresses and phone numbers.

Ø Inform customer of deals and promotions.

Education and Credentials

Bethune-Cookman University Daytona Beach Spring 2005-2009

BA, Philosophy 3.3 GPA

Honors: Cum Laude and Dean List

Medtech College Atlanta Fall 2013

National Healthcareer Association

Certified Phlebotomy Technician

Bauder College Atlanta Spring 2014

Nursing

Associate Degree

Volunteer and Externship

Northside Hospital Atlanta Auxiliary Volunteer

Medtech College Clinical Laboratory

Skills

CPR Certification Data Entry Lab Equipment Operation Vitals

Biomedical Services Urinalysis Medical Terminology Patient Service

Capillary Collection Communication 100+ Blood Draws Infection Control

Leadership Pediatric and geriatric Venipuncture Quality Focus

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