Cindy Villanueva

**** ******* ***** ***.

Las Vegas, NV 89131

Cell Phone: 773-***-****

Home Phone: 760-***-****

aca5wl@r.postjobfree.com

QUALIFICATIONS:

I am a bilingual (English/Spanish) fast learner with the experience of typing 55-60wpm, computer literate, proficient with

Microsoft Word, Spreadsheets, Microsoft Publisher, Excel and Outlook. I have 4 year medical transcription experience

both in a mental health facility as well as a correctional facility, patient scheduling, as well as medical records experience.

I have clerical, switch-board, customer service, import/export clerk, data entry, receptionist, filing, physical therapy aid

and cashier experience.

WORK EXPERIENCE:

09/10-08/13 TekPro-Department of Labor/Data Entry Analyst, Chicago, IL

• Quality control correspondences and ensure that all submitted documents are processed based on mailing

procedures: Identify types of correspondence. Verify documents, signatures, dates, addresses, dates of need,

ensure case numbers match. Create overnight courier label (UPS). Input correspondence into Access Mail Tracker.

Once case is successfully processed and entered in Access Mail Tracker, case is to be delivered to either Analyst

or File Room. Process new applications in data entry. QC applications entered by Data Entry Analysts in order to

verify all information is entered correctly and accurately. Provide supervisor and management with spreadsheet

and logs identifying cases entered, cases being QC on a weekly basis, and discrepancies made my Analysts. Assist

team lead with daily supervision of employees, by answering any technical case questions.

04/08 - 09/09 Centinela State Prison/Medical Transcriber, Imperial, CA

• Transcribe dictation, such as progress notes, disciplinary notes, memos, history and physical reports, discharge

reports, physical examinations, medical consultations, medical histories, diagnostic workups, operative reports.

• Clerical duties, such as sorting and filing medical documentation into inmate/patient medical files, answer phone

calls, receive and relay information to medical staff, help with screening Unit Health Records (UHR), pulling of

UHR for clinics, physicians and or nurses, and miscellaneous filing, and formatting and taking minutes for

meetings involving doctors, nurses and management staff.

10/04 - 04/08 Imperial County Behavioral Health Services/Medical Transcriber, El Centro, CA

• Transcribe mental health initial intake assessments, progress reports, status updates, and discharge

assessments.

• Clerical and Administrative duties, such as organize complex material and summarize in report form,

compose independently or from oral instructions, letters, memos, bulletins or other material, prioritize work and

meet schedules and time lines, answer telephones and greet office visitors, prepare information and services to

other county departments and personnel, prepare and maintain a variety of records, log and files, operate office

equipment such as typewriter, calculator, transcription equipment and copier. Organize meetings for department

managers and staff, as well as take minutes, type and distribute minutes for approval from management.

Cindy Villanueva

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11/02 - 9/03 INS-Centinela State Prison, TMI Management/Data Entry (Temp.), Imperial, CA

• Clerical duties.

• Consolidate received files.

• Input updated information provided by Detention and Deportation Officers in data base.

• Complete a variety of clerical duties.

• Assist Deportation Clerk in deportation documentations.

6/01 - 12/02 Home Depot/Head Cashier, El Centro, CA

• Supervise cashiers and lot technicians on a daily basis, till audits, prepare daily schedule for cashiers that included

breaks and lunches, prepare tills for closing head cashier, complete transactions for cashiers, authorize discounts,

cashier, refunds desk, special services desk, assist in new cashier training, cross trained to various departments,

provide customer service in minor situations over phone or in person and translate.

10/00 - 9/02 Platt Orthopedics/Physical Therapy Aid, El Centro, CA

• Clerical duties.

• Assist in physical therapy, translate for doctor and physical therapist, medical billing, file, fax, answer phones,

mail medical records, call for insurance authorizations, type, assist patients in filling out forms, make

appointments and call for appointment reminder, assist doctor with removal of stitches and staples.

EDUCATION:

1999-2001 Imperial Valley College

380 E. Aten Road

Imperial, CA. 92251

1995-1999 Southwest High School

Ocotillo Drive

El Centro, California 92243

1998-1999 IVROP-CNA Cerfiticate

Southwest High School

Ocotillo Drive

El Centro, California 92243

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