Jorge A. Garcia

aca5uy@r.postjobfree.com

*** ******** ****, **** ** Prussia, PA 19406 404-***-****

TELECOM PROJECT MANAGEMENT PROFESSIONAL

Telecom (voice & data) Project Management professional with over 28 years’ experience. Skilled with Cisco

(CCNP), Nortel and Juniper solutions design and implementation. MSO, LEC and ILEC Carrier-level experience with

OSS/BSS workflows and systems including CABS, LNP, e911, DA/DL, Toll & Assist. PBX experience with Avaya

PBX, Nortel PBX, etc. Expertise in BGP, OSPF, EIGRP, RIP, DNS, DHCP, MPLS, Frame Relay, TDM, etc. Expertise

in LAN, WAN, MAN, routing & switching technologies. Experienced in ORACLE, Informix, Access and other

RDBMS. Proven track records delivering results as a telecom project manager, business analyst and engineer.

Bilingual DLPT certified native speaker (L3/R3 for both Latin American Spanish and Castilian).

TMNG Consulting (2013-Present) - Contract Consultant - Senior Business Analyst

Responsible for Comcast Business SIP/ VOIP Trunking Business Requirements gathering for technology and

business processes. Analyzed end-user requirements through interviews and as-is systems evaluation, translating

requirements into user stories and business impact assessments. Integrated requirements for LNP, DA/DL for new

orders-existing customers and new-orders new customers. Verified OSP and ISP requirements as well as provisioning

(both fiber and coax) requirements.

Liquid Hub (2013) - Contract Consultant - Senior Technical Analyst

Responsible for analyzing and providing recommendations for a national retail chain’s wish list and baby registry line

of business. Created multiple SOA-based models using TOGAF9 and SOA-patterns incorporating legacy systems and

next-generation registry operations. Researched existing competitive market and paired SOA components to market-

trending web presentations for wish list services. Analyzed the existing monolithic application with build-in RDBMS

business logic and proposed a distributed architecture bridging APIs for interoperability and legacy support. Designed

Infrastructure and SOA-based architecture for a major retailer’s gift registries line of business. Specified architectural

needs and roadmap for capabilities development.

EnGenius (2009-2011) Contract Consultant -CIO Advisory Services, Technology Lifecycle Management

CIO advisor for the optimization of IT resources (desktops, laptops, storage, network). Studied the CIO’s domain

identifying five key opportunity areas to defer and lower capital and operational expenses at the rate of $3.2MM a

year. Designed proof-of-concept lifecycle management systems, extending the useful life cycle from 36 months to 60

months using a strategic parts replacement and Microsoft license extension approach. Deferred capital expenditures

of $1.6MM for additional storage space by evaluating the utilization of existing resources and redefining RAID

strategies for key applications. In support of the U.S. Department of the Treasury’s data center consolidation strategy,

evaluated all software tools and licenses to assist in deciding which software suites had overlapping functionality.

Software suites with overlapping and non-value added features were identified and submitted to the CIO for executive

decision.

Hitachi Consulting (2005-2008) - National Director, Communications, Media & Entertainment

Business Development and Services Delivery leader for Communications, Media & Entertainment named accounts.

Technical Project Manager for mid-to-large scale projects ranging from data center migration, data & voice network

design and software rationalization. Created the business case for check imaging infrastructure. Designed and

implemented the Cisco-based check imaging network (TCP/IP, OSPF, RIP, BGP) linking 22 major US banks saving

over 85% from paper handling costs. Designed DR and BC capabilities for multiple scenarios service continuity

characteristics. Designed tested and implemented Bright House Networks commercial VoIP services including device

configuration proof of concept and implementation templates on Cisco switches and Audiocodes IAD devices.

Executed a migration within 120 days of 500,000 high-speed cable subscribers from an outsourced provider saving the

MSO from losing internet subscribers. Executed the migration of over 400 Windows, Linux and VMware servers with

their respective SAN/NAS/DAS systems from a MSO headquarters facility to a newly acquired data center in four

weeks saving $450k in planned electrical upgrades.

BearingPoint (2002-2005) - National Director, Infrastructure Services

Services Delivery and hands-on project manager to federal/local/SLED government, banking, and high-tech clients.

Technical Project Manager for engagements ranging from $200k to $5.0MM. Supported ERP sales team with

infrastructure know-how and client presentations. Migrated 50,000 Lotus Notes users from mainframe to Wintel four

weeks ahead of schedule and $300,000 under budget saving the client $1.2MM in additional LPAR licenses. Managed

the infrastructure components of ERP installations including SAP, Oracle, JD Edwards, PeopleSoft and other leading

© 2013 – Jorge A. Garcia – ALL RIGHTS RESERVED

Jorge A. Garcia

aca5uy@r.postjobfree.com

110 Brownlie Road, King of Prussia, PA 19406 404-***-****

packaged solutions. Designed and implemented the Cisco-based check image exchange network (TCP/IP, OSPF, RIP,

BGP) for 22 major US banks saving over 85% from paper handling costs.

Arthur Andersen Business Consulting (1997-2002) Principal & National Director

Client-facing P/L responsibility for the National Networks & Infrastructure Solutions (Voice & Data Networks)

practice in support of ERP and systems implementations. Achieved practice revenue of $4MM and revenue assist of

$135MM. Managed delivery of solutions for a group of 22 highly-skilled, telecom and communications senior level

professionals and performed engagement Q.A. discussions with clients and internal team members. Promoted three

times in less than four years. Reviewed and approved TCP/IP and multi-protocol Network designs. Responsible for

client-facing account management, services delivery and follow-up work streams for a variety of vertical industries.

Created client-facing white papers to promote infrastructure services and gain CxO level mind-share.

Bay Networks (1995-1997) - Principal Consultant, Professional Services

Responsible for managing client-facing projects and technical accuracy of data and voice network solutions to

customers. Troubleshot and redesigned networks saving clients upwards of $125MM in additional equipment and lost

productivity. Troubleshot networks for TCP/IP, OSPF, RIP, BGP,MPLS, SMDS, Frame Relay, AppleTalk, IPX, DEC

LAT and other protocols. Promoted from Consultant to Sr Consultant to Principal Consultant in two years. Designed

the MOSPF high-availability frame relay backbone for NASA’s orbiting satellites networks using Cisco and Nortel

Networks routers and switched providing seamless integration with vendor redundancy (AT&T and MCI).

Nortel Networks (1988-1995) - Systems Integration Manager

Responsible for the planning, deployment and operation of Unix-based listing services, IVR and 911 systems for major

telephone companies. Improved administration procedures, reducing manpower costs by 33% and processing time to

one shift. Migrated 5MM directory listings to AIX reducing search time by 63% and call taker position by 20%,

saving the operating company over $5MM a year. Lead designer for TCP/IP networks supporting 411 operations for

all major RBOCs. Designed, tested and implemented client-facing high-availability and DR scenarios standard

operations procedures (SOP) for 411 and 911 systems.

Encore Lodging Systems (1987-1988) - Computer Programmer/Analyst

Responsible for coding and implementing all communication interfaces between the Property Management System and

various PBX, energy management and POS vendors. Coded over 12 interfaces in C language for Unix System V, AIX,

HP-UX and Unix SCO.

U.S. Air Force (1981-1987) – Computer Programmer / Analyst

Responsible for software development for the USAF Medical Logistics Management System with over 400,000 lines

of code. Developed software in COBOL for mainframe and Datapoint Systems. Promoted to E-5 in three years.

Received two Air Force Commendation medals.

A.A.S Management Information Systems, Community College of the US Air Force, AL

A.A.S Environmental Sciences, Community College of the US Air Force, AL

Technical Skill include (not limited to) : Hands-on expertise in Unix, Linux, AIX, Windows, VMware, Cisco IOS

(CCNP), Nortel (Certified Network Professional), IBM, HP, EMC, CTI, SAN, NAS, DAS, C-Language, SDLC, SQL,

COBOL, FORTRAN, Assembly, Shell scripts (bash, ksh, sh). MS Office (Word, Excel, PowerPoint, Access, Outlook,

OneNote) and MS Visio.

© 2013 – Jorge A. Garcia – ALL RIGHTS RESERVED

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