Hospitality Manager

Adam Mitchell

*** *. ***** ****** **** Lake City Utah, 84121 λ 801-***-**** λ *******@*******.***

I am a dedicated and trusted business professional with a versatile skill set developed through experience

in fields related to Hospitality, Customer Service, Operational Management, and Office Management.

Key Skills

Report & Document

Office Management Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Meeting & Event Planning

Creation

Staff Development & Training Inventory Management

Accounts Payable/Receivable

Policies & Procedures Manuals Expense Reduction

Bookkeeping & Payroll

Experience

Econolodge (Choice Hotels) Salt Lake City, Utah 02/2012- Present

General Manager (Cotton Tree Property Management Company)

• Property Manager for entire Hotel of 121 rooms and 30 employees, dept. head over Sales, Front

Office, Housekeeping, and Engineering.

• Directly responsible for all AR accounts, updating revenue reports in company’s database,

managing all deposits, ordering for all departments, controlling labor costs, hiring, coaching,

disciplining, firing, all personal action folders, hotel meetings, performance evaluations, and

recognition for outstanding employee’s.

• Assisted in securing and maintaining our largest sales account, which will typically produce

$300-450k this year.

• Manage all rates, groups, discounts, packages, and promotions for property through Choice

Hotels Central Rate System

Residence Inn by Marriott Salt Lake City,

03/2010- 06/2011

Utah

Assistant General Manager (White Lodging, Property Management Company)

Managed and supervised entire property and staff of 25 directly under the GM. Operations Manager and

Department Head over Front Office, Housekeeping, Food & Beverage, and Engineering.

• Oversaw entire property while GM was not present from 05/2010-12/2010.

2

• Created monthly Period End Critique’s from profit and loss statements, Star Reports, and

Document Archival Retrieval for Property GM, RVP for Region 9, and Asset Managers for White

lodging and RLJ LLC.

• Successfully managed all AR, AP, Payroll, OSHA, CC Reconciliation, credits to credit cards, mail check

register, Witness Log, daily deposit from safe, bank deposits, Bank Pass on logs, Review of Audit Packs, active and

inactive I9’s, checkbook Reports, Personal Action Files for employees, inventory control, remaining budget

compliance, and approved all invoices for property.

Courtyard By Marriott Salt Lake City, Utah 02/2009-03/2010

Front Desk Supervisor (White lodging PMC)

• Served as an Assistant to the Assistant General Manager and General Manager for the Property.

Supervised Front Desk staff of 8 and worked directly with other department heads in achieving 100%

Guest Satisfaction.

Results:

• Quickly became a trusted employee in supervising cash handling, bank pass on logs, credits

to credit cards, and CC reconciliation.

• Responsible for Maintaining AR accounts and worked directly with large companies in debt

collection.

• Responsible for creating new ideas, contests, incentives, guest appreciation, and staff

recognition programs.

Best Western Executive Inn Salt Lake City, Utah 11/2006-01/2009

Front Desk Manager

• Served as assistant to the General Manager because property did not have an Assistant General

Manager.

• Directed Department Head Meetings and Motivated staff to achieve goals beyond Best Westerns

Standards

Results:

• Achieved Salt Lake Valley’s busiest ski hotel by selling the most skis passes and generating

$240k in ski passes alone.

Adam Mitchell, 801-***-****

• Received Salt Lake Valley’s highest inspection score for Best Westerns in Utah, Idaho, and

Colorado.

• Achieved Best Westerns ‘Selling Smart and Efficient’ certificate.

Salt Lake Plaza Hotel Salt Lake City, Utah 02/2005-09/2006

Front Desk Sales Representative

• Performed check-in and check-out duties for large groups and organizations.

• Balanced cash, checks, and credit card transactions to complete daily reports.

• Took care of guest complaints and needs while solving them professionally in a calm and

attentive demeanor and coming to a logical solution.

Days Inn, St. Augustine Beach St. Augustine, FL 01/2004-12/2004

Front Desk Sales Representative

• Performed inbound and outbound customer service calls, security inspection of property, and

daily revenue spread sheets.

• Oversaw entire property at night.

• Maintained upkeep of property, maximizing its appearance and value.

Accomplishments:

• Successfully completed Residence Inn's ConnectU 80 hour training course, passing with a

completion score of 97.5%.

• Completed White Lodging’s 40-hour “Flight School” training for all newly hired Managers.

• Successfully completed White Lodging’s “Leadership Development Series” course. This course’s

training occurred twice a week for 4 months.

• Proud father of two boys ages 4 & 5.

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