Administrative Assistant
Resume:
Colleen Guerrero
Irving, TX 75063
817-***-**** (c)
aca5jv@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
. MS Office - Excel, Outlook, Word and PowerPoint
. Document and Correspondence Preparation
. Filing systems - electronic and manual
. Meeting Organizer/planner
. HRP/EV5 System Entry
. EAS Financial System Entry
. Event Planning
. Self-motivated and Initiative
. Professional and Pleasant Demeanor
. Effective communication skills with internal and external customers
WORK HISTORY
Sr. Administrative Assistant 1/2003-7/2013
Great West Casualty Company, Arlington, TX
Mary Bongard, Manager - 817-***-****
General administrative support to:
. Executive Vice President:
. Lodging arrangements
. Correspondence
. Compiling monthly agent reports and comparison letters
. Ordering and distributing promotional items for existing and
prospective customers
. Creating improvised PowerPoint presentations and spreadsheets as
requested.
. Human Resource Manager:
. Recruiting functions
. Application screening
. Interviewing & testing
. New employee orientation via video conference
. New hire training
. Maintaining HRIS database
. Creating PowerPoint presentations for company quarterly meetings
and staff training.
. Liability Claims Manager:
. Tracking salvage and payments via spreadsheet, Forwarding
salvage title to proper salvage entities, Mediator for salvage
companies resolving issues with payments and titles.
. Updating and tracking outlook calendars and fax inbox.
. Safety Manager:
. Organizing quarterly customer training seminars, blocking hotel
rooms, and organizing registration and follow up.
. Creating earned certificates for attendees and mailing to
appropriate companies.
. Preparing safety information packets for customers
. Updating and tracking outlook calendars and fax inbox.
. Marketing Representative:
. Assist while rep is traveling, fielding questions and sending
marketing packets.
. Organize, plan and coordinate agents' annual off-site round
table meetings including lodging, meals, and entertainment as
well as providing training materials and promotional gifts.
. Southern Regional Staff:
. Answer and route incoming calls
. Greet and direct walk-in customers to ensure that they are
badged and signed in according to safety standards
. Open and distribute daily mail
. Prepare outgoing mail using postage machine and overnight
resources,
. Coordinate conference and training room schedules
Reconcile expense reports
Data entry for direct deposit
. Maintain and order supplies.
. Plan and coordinate monthly regional luncheons, quarterly
manager and staff meetings and corporate annual employee
celebrations. Annual milestone and retirement events.
. Regional moral revitalizer.
Impact Coordinator October 1998-June 2003
Calvary Church of Irving, TX
. Coordinated the Impact Dept. for the Children's Ministry.
. Lesson plans and activities for six classes and 100+ children.
. All administrative duties included tracking attendance,
offerings, fundraisers, created memos and mail outs.
. Created accountability reports and copies to Pastors and
bookkeeping.
. Ordering of supplies and uniforms.
. Parent and child accommodations.
. Speaking and training engagements for District and Sectional
level meetings.
Retail and Commercial Loan Doc Processor 8/1994 - 5/1999
Bank One Downtown Fort Worth, TX
. Processed documents for Nation Wide Bank One branches
. Provided customer assistance to all banking offices
. Loan file review included Real Estate Documentation such as
flood plain maps, title and lien searches.
Administrative Assistant 8/1985- 5/1994
Grand Bank, Grand Prairie, TX
Marshall Sutton
. Responsible for coordinating and scheduling appointments.
. Preparation of loan documentation and loan closings.
. Correspondence for president and lending officers
. Preparation of Board and Loan Committee meetings
. Obtained and analyzed credit reports for potential loan
customers.
EDUCATION
Wayne High School - Chicago, Illinois
General studies, home study course - Diploma
Nimitz High School -Irving, Texas
General studies
SUMMARY OF CONTINUING EDUCATION AND SEMINAR CERTIFICATES
. PowerPoint Presentations
. Excel Spreadsheet and Function Keys
. Effective Communication Series
. Business Communication
. Understanding Negotiation
. Effective Presentations
. Mastering the Essentials of Human Resources
. Managing Change
. Self-Management
. How to Be a Creative Trainer
. Safety and Security in the Work Place
. Intro to Underwriting
. Fraud
. Property and Casualty Principles
. Finance Series
NUMEROUS "ON-THE-SPOT" AWARDS FOR EXEMPLARY PERFORMANCE
< "Going above and beyond the call of duty. For your untiring,
consistent positive behavior and performance during high stress
workloads. Your professionalism and positive "can do attitude" is
inspiring to coworkers and defines the Great West Credo "The
Difference is Service." -Marketing Rep
< "Constant willingness to help, her innovative ideas and participation
in coordinating events." -Human Resources Mgr.
< "Unselfish giving of her time and talent on special projects,
gatherings and her participation in coordinating the Employee
Celebration. Her dedication and the need to make everything she does
special for her fellow employees go beyond the normal realm of her
duties." -EVP
< "For the extraordinary assistance given to the Safety Department in
preparation for the Safety Seminars." -Safety Rep
REFERENCES
Professional:
Philip Mahoney - EVP
Great West Casualty
aca5jv@r.postjobfree.com
Karen Ross - Underwriter
Great West Casualty
aca5jv@r.postjobfree.com
Personal:
Trinna Stidom -Friend 8+ years
aca5jv@r.postjobfree.com
Lori Meo -Friend 10+ years
aca5jv@r.postjobfree.com
Relative:
Jackie McAndrew - Sister
aca5jv@r.postjobfree.com
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