Customer Service Medical
Resume:
Natasha Graves
Greensboro, NC, 27405
*******@*****.***
OBJECTIVE SUMMARY
Dependable, detail-oriented and knowledgeable Medical Office Administrative candidate with a track record of hard work,
stellar customer support and strong communications skills. Eager to contribute advanced communications, medical
invoicing, collections, and problem solving skills toward optimizing the goals of a progressive employer in a Clinical
Administrative role.
TRAINING/EDUCATION
Guilford County Department of Public Health
Heart Saver First Aid/CPR/AED Certification 2013
Guilford Technical Community College Jamestown, NC 2010-2013
Medical Office Administration: Associates Degree in Applied Science
Certificates: Medical Office Administration Electronic Medical Records Hospital Billing and Coding
Office Administration Receptionist Medical Office Billing and Coding
2000-2003
Durham Technical Community College Durham, NC
Health Information Technology: Complete Diploma Program
Core Skills: Client Relations Medical Terminology Insurance Verification
HIPPAA Regulations Medical Insurance Billing Electronic Record Keeping
SUMMARY OF QUALIFICATIONS
• Functional knowledge of ICD-9, CPT Coding, and Medical Terminology
• A dedicated professional with outstanding customer service skills for long term business gains
• High level of proficiency in data entry and updating electronic records; accurately type 40 WPM
• Remarkable ability to maintain flexible attitude and approach towards assignments
• Capable problem solver and decision maker; skilled in schedule coordination and record keeping
• Competent computer user; experienced with Word, Excel, PowerPoint, and Access; email and internet and basic
office equipment
WORK EXPERIENCE
Guilford Department of Public Health, Greensboro, NC 02/2013-06/2013
Office Support Specialist (Intern)
• Assisting in front office operations; point of contact for customers and handled incoming calls
• Maintaining and updating an effective filing system; scanning and sorting documents
The Evans, Greensboro, NC 04/2013-Present
Personal Care Aide
• Assisted client with toileting and incontinence care, transferring and bathing
• Offered emotional support and companionship for elderly clients
• Responsible for medication reminders and light housekeeping
Always Best Senior Care Services, Burlington, NC 12/2012-04/2013
Personal Care Aide
• Responsible for medication reminders and light housekeeping
• Assisted elderly clients with bathing, clothing and dinner meal preparation
• Attended and participated in training, in-services, and staff meeting
Slane Hosiery, High Point, NC 07/2006-10/2010
Seaming Operator
• Operated Rosso machine to produce quality hosiery products
• Inspected finished products to ensure highest quality
• Followed all posted safety regulations and maintained a clean work environment
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