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Customer Service Manager

Location:
Greenville, NC
Posted:
November 21, 2013

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Resume:

Rahul Kharva

***** ****** ***** **

919-***-**** aca5ha@r.postjobfree.com Cornelius, NC 28031

Education:

December 2013 East Carolina University College of Business, Greenville, NC

Masters of Science in Accounting

GPA 3.4

May 2007 East Carolina University, Greenville, NC

Bachelors of Arts in Chemistry

Minor in Business Administration

Experience:

May 2011- Cormetech, Durham, NC

Present Laboratory Technician II

• Work in a team setting to accomplish daily operations goals with focus on individuality

• Coordinate with Management and Engineers to increase productivity

• Problem solve testing issues with team members to reduce downtime

• Analyze data in Excel and iFix for proper document control

• Train new employees and counsel team members to improve efficiency

• Follow proper SOPs for compliance

October 2011- NC Department of Agriculture and Consumer Services, Raleigh, NC

August 2012 Microbiology Lab Support

• Followed FDA guidelines to test samples

• Followed protocols and guidelines from controlled documents

• Worked with other departments to synchronize testing time

August 2010- LabCorp Inc., Raleigh, NC

May 2011 Specimen Accession/Support Staff

• Assisted and acted as delegate for Team Lead

• Worked in a team environment with individual goals to reach daily quota

• Cross-trained with other departments to assist during busy time

December 2009- Office Team – News and Observer, Raleigh, NC

August 2010 Accounts Receivable Assistant

• Processed payments in the mailroom and updated customer accounts

• Researched unknown payments through clientele files and phone calls

• Created deposit slips for News and Observer and other News agencies

August 2007- Walmart, Cary, NC

June 2009 Customer Service Manager

• Supervised 15 to 30 employees and coordinated the Front-End of the store

• Interviewed and trained new employees on company’s policies and procedures

• Performed daily audits to balance the registers and cash drawers

Skills: Codification, Microsoft Word, Excel, Outlook, and PowerPoint

Activities: Beta Alpha Psi, Chemistry Alumni



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