Management Manager

Cara J. Terrance

Charlotte, North Carolina ************@*****.*** Mobile: 850-***-****

SUMMARY OF QUALIFICATIONS

AREAS OF EXPERTISE

Human Resources, Staffing, Recruiting, Counseling, Leadership, Performance

Management, Talent Manager, Client Management, Career

Development/Management, Training and Development, Process

Design/Development

RESUME CAPSULE

I am a Management professional with over 10 years of diversified HR and

Business Management experience. Possess proven ability to enhance

operations and recognized for ability to work with diverse groups. Possess

in-depth knowledge and skill in areas of training/development,

recruiting/staffing, management, employee relations, and compensation

management. Other areas of include operational excellence, service

excellence, project management, and business development Seeking a mid-

upper to upper level HR opportunity where development and growth is greatly

practiced and emphasized.

PROFESSIONAL EMPLOYMENT

Royal American Management - Panama City, FL

Royal American Management One-on-One Program serves Bay, Gulf, and Franklin

Counties. The Welfare Transition Program provides pre and post job

placement services to individuals who are receiving Temporary Assistance to

Needy Families (welfare). Our Services include career planning workshops,

activities, childcare, transportation, one time assistance with rent and/or

utilities, and individualized counseling. One-on-One is a great success

story that we believe should be implemented all across the state of Florida

and beyond.

Career Manager 2007 to Present

Currently oversee programs and initiatives that provide recruiting

services, employee placement and career development for a number of

companies and organizations spanning a three county area in the North West

Florida area.

. Talent Management: Advise, manage, and monitor the career and development

progress of 160 clients in Bay, Gulf, and Franklin Counties on the

Welfare Transition Program to increase employment rate in the NW Florida

region.

. Change Management: Develop and execute proactive client engagement

programs to ensure high levels of program participation and business

performance.

. Solution Management: Diagnose, isolate, and resolve complex issues and

recommend and implement strategies to resolve problems with program and

client participation.

. Career Training and Development: Coordinates, facilitates, and teaches

weekly orientation and develop career training programs based on

assessments, programs, and tools (Career Scope, TABE, Ready to Work

career assessments) to improve client career development,

recruitment/selection, and workforce planning.

. Recruiting/Sourcing Strategy: Develop, evaluate, and execute recruiting

and sourcing strategies for clients ready to join the workforce to

improve diversity, effective selection, and financial stability

. Program Management: Assess and develop programs and activities to drive

program strategy and client participation to achieve increased career

development, goals, and employment.

. Human Resource Management: Assist the Executive Management Team with

implementation of State of Florida policies and programs for effective

management of human resources in areas including employee relations,

leadership development, training, compensation, program development and

management.

. Site Management: Manages 3 sites in 3 counties for activity

participation, client records, and program compliance policies to assess

and ensure career development and workforce effectiveness through program

guidelines and qualifications.

Manpower - Panama City, FL

Manpower is a world leader in employment services, creating and delivering

services that enable job seekers and employers to win in the changing world

of work. We offer a range of services, including permanent, temporary and

temporary-to-permanent placement; employee assessment and selection;

training; and consulting.

Staffing Specialist 2006 to 2007

Former member of the Staffing and Recruiting team where our responsibility

was to provide companies with well-qualified and adequately trained

candidates for employment opportunities being offered.

. Recruitment/Staffing: Managed multiple recruiting requisitions for all

areas of the organization and successfully recruited exempt and/or non-

exempt employees for various positions (warehouse, manufacturing,

corporate, clerical, administrative, technology).

. Compensation Management: Determined and managed compensation for

employees based on company standard rate development equations to ensure

strong work culture, proactive earnings management, and effective

business performance.

. Sourcing/Screening: Executed strategic sourcing techniques to increase

opportunity to place the right talent with the right career field.

. Training and Development: Mentored, coached, and developed less

experienced team members including New Hire Orientation needed to

increase morale and safety between employees and site managers.

. Employee Relations: Processed terminations, unemployment claims, and

workers' compensation according to HR standards and regulations of State

and Federal Laws.

Tyndall Federal Credit Union - Panama City, FL

Tyndall Federal is a not-for-profit financial institution, made up of

individuals who share a common bond. Credit unions are similar to other

financial institutions in many ways, but we have one very important

difference: we are owned by our members and are dedicated to serving them,

not stockholders.

Financial Sales Representative 2005 to 2006

Former member of the company sales team responsible for generating leads

and sales of primarily consumer home and auto loans.

. Business Development/Management: Generated over $1Million in consumer

loans within 12 months.

. Loan Processing: Managed and reviewed loan pipelines, cycle times to

ensure loans were processed in a successful and timely manner.

. Training and Development: Trained new loan processors and Financial Sales

Representatives on duties and processes of the loan department to assist

with training department needs.

. Client Service: Analyzed and evaluated member financial status, credit,

and property evaluations to determine feasibility of granting loans.

. Underwriting: Approved loans within specified limits and referred loan

applications outside those limits to management for approval.

Interim Health Care - Panama City, FL

Founded in 1966, Interim HealthCare Inc. is the nation's oldest health care

franchise company. Interim Health care provides nursing, therapy and non-

medical home care, hospice and healthcare staffing services. Interim's

independent franchisees employ 40,000 health care workers and provide

nurses, therapists, aides and other health care personnel to approximately

50,000 people annually.

Client Service/HR Manager 2002 to 2005

Formerly spearheaded staffing efforts and in-house medical staff employee

training for healthcare facilities which consisted of nurses, techs, and

other healthcare personnel.

. Recruiting Manager: Sourced health care candidates, pre-screens, managed

interview coordination, conducted reference-MVR-background checks, pre-

employment testing to ensure effective hiring of employees and increased

business performance.

. Staffing Management: Coordinated and scheduled full-time and part-time

home health staffing needs for day, evening, and night shifts.

. Training and Development: Identified and developed training solutions

related to and supported the business strategy

OTHER NOTABLE SKILLS

Auditing, Budgeting, P&L, Forecasting, Management, Human Resources,

Interviewing, Conflict Resolution, Personnel Development, Team Building,

Business Writing, Public Relations Writing, Mass Communication Writing,

Technical Writing, Advertising, Marketing, Project Management.

EDUCATION

M.S., Management, Troy State University

B.S., Business Management, Troy State University

CERTIFICATIONS

Six Sigma-Green Belt Certified, Gulf Coast State College

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