Resume

Customer Service Medical

Location:

Columbus, OH

Posted:

November 21, 2013

Contact this candidate

Resume:

ANGELA KHRISTINA CALHOUN

*** ****** ****

Columbus, GA 31903

Evening Phone: 706-***-****

Day Phone: 706-***-****

Email: aca5eb@r.postjobfree.com

Education:

Belmont University Nashville, TN United States

Bachelor's Degree 05/2005

GPA: 3.9 of a maximum 4.0

Credits Earned: 64 Semester hours

Major: Business Honors: Summa Cum Laude

University of Phoenix Nashville, TN United States

Master's Degree 07/2007

GPA: 3.8 of a maximum 4.0

Credits Earned: 39 Semester hours

Major: Business Honors: Magna Cum Laude

ACADEMIC HONORS:

Dean's List (2003-2004) (2004-2005)

Gamma Beta Phi Honor Society (2003, 2004)

Phi Theta Kappa, Vice President (2002-2003)

Alpha Chi Honor Society (2005)

Beta Gamma Sigma (2005)

I can type over 80 wpm. I have advance experience in using all Microsoft Office Programs (Word, Excel, Outlook, PowerPoint, Publisher).

I have experience using all of these programs:

Datatel

EpicCare

Medipac

Banner Web

TicketMaster

ImageNow

Work Experience:

CLARK ATLANTA UNIVERSITY 04/2012-Present

ATLANTA, GA 30314 United States Hours per week: 35

FINANCIAL AID COUNSELOR

Supervisor: PATRICIA SMITH 404-***-****)

Okay to contact this Supervisor: Contact me first

Assist students and parents concerning financial aid issues/questions; advises students and parents on eligibility

requirements, application process, education costs, and verification procedures; leads, facilitates, and

orchestrates essential administrative functions for the office environment; reviews tax documentation submitted

by students and parents; assists work study coordinator in the review of time sheets and payroll. Applies

knowledge of Federal and State Regulations regarding aid to ensure that students do not receive multiple

entitlements; analyzes issues that veterans, dependents, school officials, and third parties may encounter when

applying for Veteran’s Administration Benefits; reviews dependency status documentation to determine if

dependency status needs to be updated and corrected on all documentation. Reviews accounts for unsatisfactory

progress to see if financial aid needed to be terminated. Answers multiple phone calls; prepares various material

letters, memorandums, emails, and reports ensuring that all documents contained the correct grammar and

format; maintains files; reviews all correspondence for potential errors.

GEORGIA MILITARY COLLEGE 08/2010 - 03/2012

COLUMBUS, GA 31906 United States Hours per week: 40

STUDENT SERVICES REPRESENTATIVE

Supervisor: STEPHANIE ALLEN 706-***-****)

Okay to contact this Supervisor: Yes

Managed and assigned all workload priorities and resolved personnel issues; assisted and counseled applicants

and their families on the financial aid approval process to include all requirements and deadlines for Georgia

Military College (GMC); administered federal financial aid programs in accordance with applicable state and

federal statutory guidelines; reviewed and evaluated undergraduate transcripts for potential transfer credits for

applicable coursework; additionally, served as the Certifying Official for the Department of Veterans Affairs in

administering benefits to qualified veterans and their legal dependents. As needed, conducted new Student

Orientations required for each school term; frequently adjusted Federal and State financial aid amounts based on

the enrollment population; applied state financial aid in compliance with the Georgia Student Finance

Commission guidelines; advised students regarding GMC’s transfer policy; verified students’ prior enrollment

status at other institutions with the use of the Clearinghouse database program to prevent fraud, deception, and

abuse of the management of financial aid programs; diligently executed weekly Financial Aid workshops to

facilitate accurate preparation of documents for state and federal financial aid programs; worked intuitively with

staff and fellow team members to provide the best customer service to our stakeholders; maintained accurate

records of all financial aid transactions for current and future students; as required, executed essential and

imperative administrative functions for the organization; and skillfully prepared written communication and oral

presentations with the use of Microsoft Office software programs. Collected and/or analyzed financial data on

students to determine aid eligibility and make awards within federal, donor and/or institutional guidelines.

Counseled and advised students about financial aid eligibility, application procedures, costs, indebtedness,

money management, and financial planning to address and individual needs. Evaluated rare & mitigating

circumstances pertaining to erroneous documentation provided by students; exercised wise judgment and

financial stewardship with respect to activity based costs; contributions; disbursement of funds for student needs;

and the management of the overall financial aid program for efficiency and effectiveness. Reviewed complex

issues regarding Veteran Education benefits for accrued benefits, concurrent enrollments, program changes, date

adjustments, flight training, independent study, and removal for unsatisfactory progress. Administered placement

tests for incoming students.

MACY'S 10/2009- 02/2011

COLUMBUS, GA 31904 United States Hours per week: 13

SALES ASSOCIATE

Supervisor: DONALD CRUMBY 706-***-****)

Okay to contact this Supervisor: Yes

Diligently served within the two main functional areas for the store as an associate requiring tact, skill, patience,

and calmness: Stock Room and Store Floor sales. Principal duty was sales due to customer satisfaction, profit

and earnings, and high volume. As a sales associate, I knew and learned the Macy’s product lines thoroughly as

required by the position. Another important aspect of this position was outstanding customer service, a skill

learned and perfected on a daily basis. I was also charged with making sure that a customer’s follow-up

experience to return items was just as great as his/her initial purchase. Thus, creating a large number of repeat

patrons as an end state goal to increase organizational sales. On order, and as needed operated cash registers

for merchandise purchases and returns ranging into the multiple of thousands of dollars, in addition to

maintaining accountability of stock for replenishment.

AFLAC 12/2009 - 03/2010

COLUMBUS, GA 31999 United States Hours per week: 40

CUSTOMER SERVICES REPRESENTATIVE

Supervisor: BRENDA PIERCE 706-***-****)

Okay to contact this Supervisor: Yes

As the Claims Customer Service Representative, assisted customers via phone regarding claim issues and

reviewed files for accuracy to determine if all of the appropriate documentation items were submitted for the claim

to be processed. As needed, readily answered questions about claims and the proper procedures for processing

claims with the customer service representatives; checked to ensure that appropriate changes were made to

resolve customers' problems; completed contract forms; prepared change of address records and issued service

discontinuance orders using the latest software technology. Conferred with customers by telephone or in person

to provide information about products and services, to receive orders or cancel accounts, or to obtain details of

complaints. Contacted customers to respond to inquiries or to notify of claim investigation results, and any

planned adjustments. Maintained records of all customer interactions and transactions; recorded details of

inquiries, complaints, and comments, as well as actions taken. Obtained and examined all relevant information in

order to assess validity of complaints and to determine possible causes. Ordered tests that could determine the

causes of product malfunctions; recommended improvements in products and product design and how items are

packaged, shipped, serviced, or billed. Diligently established methods, systems, and procedures to prevent future

merchandise problems and the processing of claims. Referred unresolved customer grievances to designated

departments for further investigation. Reviewed insurance policy terms to determine if specified losses were

covered by insurance, and what the procedures were to replace expendable items. Additionally, I personally

solicited sales for new or additional services and products to promote the organization’s goal of increasing profit

shares and business revenue to help maintain our competitive edge in the insurance industry for today’s global

marketplace.

HARVARD VANGUARD 12/2007 - 09/2009

BOSTON, MA United States Hours per week: 40

MEDICAL SECRETARY 2

Supervisor: REBECCA BROOKE 617-***-****)

Okay to contact this Supervisor: Yes

As the Medical Secretary for a Boston-area medical facility affixed to a large, major medical in the U.S. that

supported more 10 physicians and a robust staff of nurses, physician assistants, and patient technicians, I

answered phones, scheduled appointments, conducted follow-up patient calls, annotated patient records and

interpreted ICD-9 Codes following medical terminology guidelines, updated patient information, and ordered

prescription refills for patients following visits and medical procedures. Answered telephones and directed calls to

appropriate staff for medical consultation with patients while providing excellent customer service to our

stakeholders; arranged hospital admissions for patients requiring pre-operative and post-operative procedures;

answered patient inquiries in reference to billing, medical procedures, policies, available services, and

complaints; served as a liaison between patients and insurance companies; and facilitated communication

between patients and the medical and administrative staffs. Provided patient referrals; distributed paperwork;

placed calls to patients for bill payment reminders; managed administrative duties of the office environment to

include maintaining records for payroll, the proper coding and billing of data entry files, and physician records;

compiled and recorded medical charts, reports, and correspondence, using typewriter or personal computer;

completed insurance and other claim forms. Greeted visitors, ascertained purpose of visit, and directed them to

appropriate staff; interviewed patients in order to complete documents, case histories, and forms such as intake

and insurance forms; maintained medical records, technical library and correspondence files; operated office

equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software

applications to prepare reports, invoices, financial statements, letters, case histories and medical records;

prepared correspondence and assisted physicians or medical scientists with preparation of reports, speeches,

articles and conference proceedings; received and routed messages and documents such as laboratory results to

appropriate staff; scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations;

transmitted correspondence and medical records by mail, e-mail, or fax with strict adherence to clinical

processes, insurance policies, and HIPPA rules. Planned and organized work in performing healthcare support

functions and operations to include third-party accounts management, healthcare billing, patient access and

compliance, insurance and financial reporting in support of revenue; collected, compiled, and tracked data and

program information in support of revenue and for prepared reports for staff physicians; identified clinical services

with a firm understanding of medical terminology and coding requirements to ensure accurate information was

complete for billing purposes; used various computer software and database programs; and demonstrating

excellent oral and written communication skills when preparing medical notes for patient charts and minutes for

staff meetings.

MACY'S 10/2008- 01/2009

BOSTON, MA 02111 United States Hours per week: 13