Customer Service Insurance Agent

Keona M Thomas

***-* ******** ****** **

Charlotte, NC 28262

704-***-****

aca5e8@r.postjobfree.com

Objective

Seeking a position that will give me the experience I need to learn to

expand my knowledge and offer a chance for me to grow and later turn into a

full time potential career.

Key Skills

. Can deal with internal and external customers at all levels from

telephone, email, chat, and face-to-face.

. Sets and Meets Goals- I know how to plan and organize my day to make

sure I get all of my work done.

. System Knowledge of Microsoft Office (Publisher, Word, Excel,

PowerPoint)

. Report and analyze data

. Pays attention to details

. Type 60 wpm

Education

. Stanly Community College,Albemarle,NC Medical

Office Practice-2010

. Central Piedmont Community College, Charlotte, NC General

Education-2010

. Brookstone College, Charlotte, NC Medical Assistant-

2012

. Rowan Cabarrus Community College, Salisbury,NC Medical

Office Administration

Awards

. Most Improved Student Public Speaker 2009

. Received C.N.A and Medical Office Practice certification 2009

Work Experience

. Connections/United Health Care, Concord, NC -July 2013- current -Group

Retiree/ Telesales Insurance Agent- Using consultative sales approach

I assist prospective and current members with selecting a Medicare

health care plan via inbound and outbound calls, and more recently

chat.

. Connextions/United Health Care, Concord, NC- May 2013- July 2013-

Customer Care Professional, I connect the dots for customers. This

means simple, clear, quality service by providing people and their

doctors with information to make better decisions about their health,

and helping people get access to the right care the first time. As a

Customer Care Professionals I respond to all phone inquiries relating

to explanation of benefits, benefit coordination, and claims

inquiries. Listen. Connect. Solve.

. Connections/United Health Care, Concord, NC -July 2012-February 2013-

Group Retiree/ Telesales Insurance Agent-Assist prospective and

current members with making Medicare retiree health care decisions

via inbound and outbound calls, and more recently chat

. Connextions/Cvs Caremark, Concord, NC -December 2011-March 2012-

Pharmacy Help Desk-Assist doctors, pharmacist, and technicians with

insurance verification issues, overrides,

. Connections/United Health Care, Concord, NC -August 2011-December 2011-

Insurance Agent-Assist those who are Medicare eligible and current

members with making health care decisions via inbound and outbound

calls.

. Burlington Coat Factory, Concord NC-July 2009-October 2010 Sales

Associate / Customer Service- Aides customer in location where

merchandise is, assist sales at register, communicate customers

concerns to manager .

. Eckerd, Charlotte NC-January 2007-August 2007 -Sales Associate/

Customer Service- Aides customer in location where merchandise is

assist sales at register, communicate customers concerns to manager

.Eckerd, Charlotte NC

Volunteer Work

. Discovery Place 2005

. Habitat for Humanity 2006-2007

. Breast Cancer Walk 2006

. Goodwill 2005

. Loaves and Fishes 2004

. Dilworth Soup Kitchen 2010

. Friendship Trays 2010

. Carolina Family Alliance 2010

References

. Belinda Huntley -Family friend/Middle School Secretary 704-***-****

. Crystal Matthews-Conor- Previous Co-worker CSR-704-***-****

. Roslyn Sessoms- Previous Supervisors- 704-***-****

Contact this candidate