Sales Customer Service

Summary of Qualifications

Extremely motivated and results-driven management professional with

exceptional leadership and communication skills and an extensive background

in the following broad based competencies:

PROFIT GROWTH

BUDGET EXPERIENCE

TEAM MANAGEMENT

ACCOUNT MANAGEMENT

NEEDS BASED SELLING

STRATEGIC PLANNING

. EXCELLENT QUALIFICATIONS IN STRATEGIC PLANNING WITH COMPREHENSIVE

KNOWLEDGE OF MANAGEMENT, ORGANIZATIONAL DEVELOPMENT, STAFF

DEVELOPMENT AND PROJECT EXECUTION.

. EXCEPTIONAL RESULTS DRIVEN MANAGEMENT AND LEADERSHIP CAPABILITIES TO

STREAMLINE OPERATIONS, REDUCE COSTS, INCREASE PRODUCTIVITY AND

MAINTAIN EMPLOYEE MORALE.

. CONTINUALLY DEMONSTRATES ABILITY TO STREAMLINE OPERATIONS, REDUCE

COSTS, AND INCREASE PRODUCTIVITY.

PROFESSIONAL EXPERIENCE

Coastal Angler Magazines-Hilton Head Island, SC

Publisher

2013 to

Present

. Increased Advertising revenue by 65%

. Responsible for sales, distribution and operations.

. Manage and continually increase revenue plans in such a way that

increases awareness and utilization of company products.

. PREPARING BUDGETS FOR UPCOMING YEARS, PROJECTING REVENUE EARNINGS AND

INCREASING OVERALL OPERATING EFFICIENCY, CASH FLOWS AND PROFITS OVER

PREVIOUS YEARS.

. IMPROVED THE MAGAZINES COMMUNITY IMAGE AND BUSINESS RELATIONSHIPS

THROUGH ACTIVE PROFESSIONAL LEADERSHIP AND INVOLVEMENT WITHIN THE

COMMUNITY AND PROVIDED A STRONG SOURCE OF CONTACT.

THE ATLANTA JOURNAL-CONSTITUTION -ATLANTA- GEORGIA

Regional Manager and District Supervisor

2007 to 2013

. Supervisor and Regional Manager roles, with responsibility directing

distribution and operations.

. Successfully completed Route optimization in 2009 resulting in a

savings in excess of 8 million annually by distributing the AJC

products with the greatest efficiency in terms of cost, timeliness of

delivery, simplicity of zoning, and use of human resources.

. Enforces The Atlanta Journal-Constitution policies and procedures,

including compliance with the Standard Operating Procedures,

communicates and manages policies and information to multiple Atlanta

area AJC branches.

. Lead recruitment, selection and performance management of 3

distribution centers. Communicates, coaches and collaborates to create

an effective organization.

New Revenue Solutions -Atlanta Georgia

2006

Sales Training / Consulting

. Successfully worked with 5 locations generating 3 million dollars in

new business by consulting newspapers Sales Teams on finding new

customers.

. TRAIN AND MOTIVATE SALES TEAMS TO DEVELOP AND SELL TO A NEW BUSINESS

DATABASE WHICH CREATED SIGNIFICANT INCREASES IN SALES REVENUES.

. DEVELOP AND SELL SALES PROGRAMS AND SYSTEMS DESIGNED TO SHOW

ADVERTISERS HOW TO BENEFIT FROM EXTENDED ADVERTISING SCHEDULES.

. TRAIN ADVERTISING MANAGEMENT AND SALES ASSOCIATES IN EFFECTIVE

STRATEGIES FOR INCREASING MARKET PENETRATION THROUGH NEW ACCOUNT

DEVELOPMENTS.

. CREATE & IMPLEMENT TAILOR MADE CUSTOMER ACQUISITION AND INCREMENTAL

REVENUE GROWTH CONCEPTS FOR MEDIA PARTNERS.

3/2005 - 4/200

The Covington News -Covington, Georgia

2003-2005

Publisher / Sales Manager

Managed 60 products annually, plus a tri-weekly newspaper, generating

approximately $4 million annually. Challenged to identify new product

integration opportunities, coordinate marketing activities and lead the

corporation through an aggressive reorganization of personnel and

administrative functions. Scope of responsibility included managing all

department managers, increasing revenue and cutting costs.

. PREPARING BUDGETS FOR UPCOMING YEARS, PROJECTING REVENUE EARNINGS AND

INCREASING OVERALL OPERATING EFFICIENCY, CASH FLOWS AND PROFITS OVER

PREVIOUS YEARS.

. IMPROVED THE NEWSPAPER'S COMMUNITY IMAGE AND BUSINESS RELATIONSHIPS

THROUGH ACTIVE PROFESSIONAL LEADERSHIP INVOLVEMENT WITHIN THE

COMMUNITY. REPRESENTED THE COMMUNITY ON BEHALF OF THE NEWSPAERS AND

PROVIDED A STRONG SOURCE OF CONTACT.

. INCREASED ADVERTISING REVENUE 8% BY UTILIZING EXTENSIVE PRODUCT

KNOWLEDGE, INNOVATIVE SALES TECHNIQUES AND STRONG CUSTOMER RELATIONS.

. MANAGE AND MAXIMIZE REVENUE PLANS IN SUCH A WAY THAT INCREASES

AWARENESS AND UTILIZATION OF COMPANY PRODUCTS.

. STRATEGIZED MAJOR RESTRUCTURING OF NEWSPAPER CONTENT, DESIGN, DELIVERY

SYSTEM AND PRINTING LOCATION..

. REDESIGNED AND LAUNCHED VARIOUS NEW PUBLISHED PRODUCTS TO IMPROVE AND

GENERATE REVENUES AND PROFITS.

. PROVIDED PROFIT AND LOSS MANAGEMENT AND ANALYSIS THROUGH DISTRIBUTION,

SALES AND OPERATIONS

OGDEN NEWSPAPERS (SEVERAL ROLES IN DIFFERENT LOCATIONS WITHIN 13 YEARS)

1989-2002

Managed, published and aggressively sold approximately 11 newspaper

publications, and 26 specialty niche products generating close to $15

million in revenue with the following three positions:

The Post Journal - Jamestown, New York

Circulation Director

. Increased market penetration 12% by solidifying relationships with

delivery agents, ensuring exceptional customer service and improving

customer retention.

. IMPROVED SINGLE COPY SALES7% IN THE CORE MARKET THROUGH EXCEPTIONAL

ACCOUNT MANAGEMENT, STRATEGIC PLACEMENT AND ADDING LOCATIONS.

. SUPERVISE, MOTIVATE AND MAINTAIN MORALE WITH DISCTRICT MANAGERS,

CUSTOMER SERVICE MANAGERS, MAILROOM AND SINGLE COPY MANAGERS.

. SUCCESSFULLY DEVELOPED AND IMPLEMENTED TRAINING AND EDUCATION

DIRECTIVES FOR DISTRICT MANAGERS AND CUSTOMER SERVICE REPRESENTATIVES

ON SALES STRATEGIES.

DUNKIRK OBSERVER - DUNKIRK, NEW YORK

Advertising Director / Sales Director

. Increased advertising revenue 6% over prior years by realizing new

business product launches and strategic sales opportunities.

. MANAGED AND MOTIVATED INSIDE/OUTSIDE SALES REPRESENTATIVES, NATIONAL

ACCOUNT REPRESENTATIVES, CLASSIFIED MANAGERS AND TELEMARKETERS.

. CREATED AND IMPLEMENTED TELEMARKETING DEPARTMENTS. HIRED, TRAINED AND

MOTIVATED SALES REPRESNTATIVES.

. TRAINED REPRESENTATIVES IN EFFECTIVE STRATEGIES FOR INCREASING MARKET

PENETRATION AND ACCOUNT DEVELOPMENT THROUGH EXCEPTIONAL ACCOUNT

MANAGEMENT THAT DEVELOPED EFFECTIVE BUSINESS RELATIONSHIPS.

WESTFIELD REPUBLICAN - WESTFIELD, NEW YORK

Group Publisher / Sales Director

. Publisher of 8 newspapers to include: 3 weeklies, 3 shoppers and 2

speciality niche products.

. INCREASED SALES VOLUME 8% BY UTILIZING EXTENSIVE PRODUCT KNOWLEDGE,

INNOVATIVE SALES TECHNIQUES AND STRONG CUSTOMER RELATIONS.

. MANAGE AND CONTINUALLY INCREASE REVENUE PLANS IN SUCH A WAY THAT

INCREASES AWARENESS AND UTILIZATION OF COMPANY PRODUCTS.

EDUCATION

West Liberty State University- West Virginia Bachelor of Science in

Business Administration

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