Isis J. Royce

***** ************ **.

Houston, Texas 77049

281-***-****

aca502@r.postjobfree.com@yahoo.com

Objective

Skilled and dedicated individual with more than five years’ experience in an office setting with excellent organization skills and a

capacity to handle challenging situations.

Skills and Abilities

Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint), Lotus, Windows (CMed, Brightree, EMR, Centricity).

Capable of managing complex multiline phone system, Bilingual in Spanish. Data entry, filing, typing documents, scanning.

Promptly respond to inquiries via e-mail and/ or telephone.

Experience

Surgery Scheduler

Houston Metro Ortho & Spine Surgery Center

03-12/ 06-12

Serve as initial point of contact for patients and physicians

Efficiently scheduling of surgical procedures (Facet Injections, ESI, Discectomy, etc.)

Confirming daily schedule with the physician’s

Contact with the patient on next day arrival times, pre op instructions, insurance benefits

Submitting request for third party reimbursement

Collect payments, balance batches, greet and direct patients

Reimbursement Specialist

Walgreen's Infusion & Respiratory Service

11-08/ 04-11

Request of all related reimbursement documentation (CMN's, Authorizations, Pre-cert's) for durable medical

equipment from physicians and insurance companies

Generated and worked spread sheets from Excel

Worked on denial of claims resubmitted with missing documentation when requested for full and proper

payment

Posted payments to accounts, mailed out statements and referred out standing balances to collections

Front Desk/ Receptionist

Orthopaedic Associates, LLP

03-07/ 08-08

Scheduled appointments for new and returning patients

Checked in patients at front end and also in check out

Prepared charts for the following day, made sure referrals were in for patient visit

Collected co-payment, handled cash posting and closing of daily log, filing, medical records

Handled multi-line in coming calls on a daily basis

Scheduler

River Oaks Imaging & Diagnostics

01-06/ 03-07

Scheduling of various diagnostic procedures (MRI's, CTS scans, X-ray's etc.)

Explanation of procedures and prep instructions to the patient

Handled multi-line in coming calls on a daily basis

Daily data entry of patient's demographics and patient information

REFERENCES AVAILABLE UPON REQUEST

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